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Service
If your Bullard Thermal Imager is not performing properly
please contact Bullard Sales Support at 877-BULLARD
(285-5273).
Describe the problem to the Bullard Representative as
completely as possible. For your convenience, your
Representative will try to help you correct the problem
over the phone, or will transfer you to the Bullard Service
Center. Before returning your Bullard Thermal Imager:
1. Verify with your Representative that the product should
be returned to Bullard. Sales Support/Service Center
will provide you with written permission and a return
authorization number.
2. Before returning the product, decontaminate and clean
your Thermal Imager to remove any hazardous or
contaminated materials that may have settled on the
product during use. Laws and/or shipping regulations
prohibit the shipment of hazardous or contaminated
materials. Products suspected of contamination will be
professionally decontaminated at the customer’s
expense.
3. Ship returned products, including those under warranty,
with all transportation charges pre-paid. Bullard cannot
accept returned goods on a freight-collect basis.
4. Returned products will be inspected upon return to the
Bullard facility. The Service Center will telephone you
with a quote for required repair work that is not covered
by warranty. If the cost of repairs exceeds stated quote
by more than 20%, your Coordinator will call you for
authorization to complete repairs. After repairs are
completed and the goods have been returned to you,
Bullard will invoice you for actual work performed.
Warranty
Bullard warrants to the original purchaser that the Bullard
Thermal Imager is free of defects in materials and
workmanship under intended use and service for a period
of one (1) year from date of manufacture. Bullard’s
obligation under this warranty is limited to repairing or
replacing, at Bullard’s option, articles that are returned
within the warranty period and that, after examination, are
shown to Bullard’s satisfaction to be defective, subject to
the following limitations:
1. Article must be returned to Bullard with shipping
charges prepaid.
2. Article must not be altered from its original
configuration.
3. Articles must not have been misused, abused, or
damaged in transport.
Bullard provides a limited lifetime warranty on the Bullard
Thermal Imager outer shell. This warrants that the outer
shell is free of defects in materials and workmanship
under intended use and service for the original purchaser.
Bullard’s obligation under this warranty is limited to
repairing or replacing, at Bullard’s option, articles that
after examination are shown to Bullard’s satisfaction to be
defective, subject to the following limitations:
1. Article must be returned to Bullard with shipping
charges prepaid.
2. Article must not be altered from its original
configuration.
3. Article must not have been misused, abused, or
damaged in transport.
4. When the outer shell is obsolete and Bullard no longer
stocks the part, the limited lifetime warranty will be
terminated.
In no event shall Bullard be responsible for damages, loss
of use, or other indirect, incidental, consequential or
special costs, expenses or damages incurred by the
purchaser, notwithstanding that Bullard has been advised
of the possibility of such damages.
Any implied warranties, including warranties of
merchantability and fitness for a particular
purpose, are limited in duration to one (1) year
from the date of manufacture of this product.
Some states do not allow the exclusion or limitation of
incidental or consequential damages, or allow limitations
on how long an implied warranty lasts, so the above
limitations or exclusions may not apply to you. This
warranty gives you specific legal rights, and you may have
other rights which vary from state to state.
Extended Warranty
The extended warranty has all the same terms and
conditions as the one-year warranty, except it is for the
period of two years. This warranty can be purchased
directly from Bullard or through any authorized Bullard
distributor.
