www.bullard.com
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©2015 Bullard. All rights reserved.
Free-Air and Spectrum Series are
registered trademarks of Bullard.
6081986062D (0715)
ISO 9001
certified
Americas:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303 • USA
Toll-free within USA: 877-BULLARD (285-5273)
Tel: +1-859-234-6616
Fax: +1-859-234-8987
Europe:
Bullard GmbH
Lilienthalstrasse 12
53424 Remagen • Germany
Tel: +49-2642 999980
Fax: +49-2642 9999829
Asia-Pacific:
Bullard Asia Pacific Pte. Ltd.
LHK Building
701, Sims Drive, #04-03
Singapore 387383
Tel: +65-6745-0556
Fax: +65-6745-5176
RETURN AUTHORIZATION
IMPORTANT: THE FOLLOWING STEPS MUST BE COMPLETED BEFORE BULLARD WILL ACCEPT ANY RETURNED GOODS. PLEASE READ CAREFULLY.
Follow the steps outlined below to return goods to Bullard for repair or replacement under warranty or for paid repairs:
1. Contact a Bullard Customer Service Coordinator by telephone or in writing at:
Bullard
1898 Safety Way
Cynthiana, KY 41031-9303
Toll-Free: 800-827-0423
Phone: 859-234-6611
Fax: 859-234-1303
In your correspondence or conversation with a Customer Service Coordinator, describe the problem as completely as possible. For your convenience, your
Coordinator will try to help you correct the problem over the telephone.
2. Verify with your Coordinator that the product should be returned to Bullard. Customer Service will provide you with written permission and a return
authorization number as well as labels you will need to return the product.
3. Before returning the product, decontaminate and clean it to remove any hazardous materials which may have settled on the product during use. Laws and/or
shipping regulations prohibit the shipment of hazardous or contaminated materials.
Products suspected to be contaminated will be professionally discarded at the customer’s expense.
4. Ship returned products, including those under warranty, with all transportation charges pre-paid. Bullard cannot accept returned goods on a
freight-collect basis.
5. Returned products will be inspected upon return to the Bullard facility. Your Customer Service Coordinator will telephone you with a quote for required repair
work which is not covered by warranty. If the cost of repairs exceeds stated quote by more than 20%, your Coordinator will call you for authorization to complete
repairs. After repairs are completed and the goods have been returned to you, Bullard will invoice you for actual work performed.
