Black plate (1,1)
Buick Regal Owner Manual - 2012
Customer Information
13-1
Customer
Information
Customer Information
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . 13-10
Service Publications
Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-15
OnStar
®
. . . . . . . . . . . . . . . . . . . . 13-16
Navigation System . . . . . . . . . 13-16
Radio Frequency
Identification (RFID) . . . . . . . 13-16
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE:
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Содержание Regal 2012
Страница 6: ...Black plate 6 1 Buick Regal Owner Manual 2012 vi Introduction 2 NOTES...
Страница 8: ...Black plate 2 1 Buick Regal Owner Manual 2012 1 2 In Brief Instrument Panel...
Страница 114: ...Black plate 4 1 Buick Regal Owner Manual 2012 4 4 Storage 2 NOTES...
Страница 158: ...Black plate 44 1 Buick Regal Owner Manual 2012 5 44 Instruments and Controls 2 NOTES...
Страница 166: ...Black plate 8 1 Buick Regal Owner Manual 2012 6 8 Lighting 2 NOTES...
Страница 220: ...Black plate 54 1 Buick Regal Owner Manual 2012 7 54 Infotainment System 2 NOTES...
Страница 286: ...Black plate 58 1 Buick Regal Owner Manual 2012 9 58 Driving and Operating 2 NOTES...
Страница 292: ...Black plate 6 1 Buick Regal Owner Manual 2012 10 6 Vehicle Care Engine Compartment Overview 2 0L L4 Engine...
Страница 294: ...Black plate 8 1 Buick Regal Owner Manual 2012 10 8 Vehicle Care 2 4L L4 Engine without eAssist...
Страница 296: ...Black plate 10 1 Buick Regal Owner Manual 2012 10 10 Vehicle Care 2 4L L4 Engine with eAssist...
Страница 399: ...Black plate 5 1 Buick Regal Owner Manual 2012 Service and Maintenance 11 5...
Страница 401: ...Black plate 7 1 Buick Regal Owner Manual 2012 Service and Maintenance 11 7...