Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9956106) - 2017 - crc - 10/20/16
Customer Information
295
Customer
Information
Customer Information
Procedure . . . . . . . . . . . . . . . . . . . 295
Offices . . . . . . . . . . . . . . . . . . . . . . 297
Telephone (TTY) Users . . . . . 298
Online Owner Center . . . . . . . . . 298
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 299
Program . . . . . . . . . . . . . . . . . . . . 299
Appointments . . . . . . . . . . . . . . . 301
Program . . . . . . . . . . . . . . . . . . . . 301
Collision Damage Repair . . . . . 302
Service Publications Ordering
Information . . . . . . . . . . . . . . . . . . 304
Statement . . . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects
the United States
Government . . . . . . . . . . . . . . . . . 305
the Canadian
Government . . . . . . . . . . . . . . . . . 306
General Motors . . . . . . . . . . . . . 306
Vehicle Data Recording and
Privacy
Privacy . . . . . . . . . . . . . . . . . . . . . . 306
Event Data Recorders . . . . . . . . 307
OnStar . . . . . . . . . . . . . . . . . . . . . . . 307
Infotainment System . . . . . . . . . . 308
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE :
Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO :
If after contacting a
member of dealership management,
it appears your concern cannot be