Buick 2010 Enclave, Гарантия и информация для владельцев

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Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns
with the sales transaction or
the operation of your vehicle will be
resolved by your dealer’s sales
or service departments. Sometimes,
however, despite the best
intentions of all concerned,
misunderstandings can occur.
If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service, or
parts manager, contact the
owner of the dealer facility or
the general manager.
STEP TWO: If after contacting a
member of dealer management,
it appears your concern cannot be
resolved by the dealer without
further help contact the Buick
Customer Assistance Center by
calling 1-800-521-7300. In Canada,
contact GM of Canada Central
Office by calling 1-800-263-3777:
English, or 1-800-263-7854: French.
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
•
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration
or title, or the plate above the
top of the instrument panel
on the driver side, and visible
through the windshield.
•
The dealer name and location
•
The vehicle delivery date
and present mileage
When contacting Buick, remember
that your concern will likely be
resolved at a dealer’s facility.
That is why we suggest you follow
Step One first if you have a
concern.
STEP THREE: Both GM and
your GM dealer are committed to
making sure you are completely
satisfied with your new vehicle.
However, if you continue to remain
unsatisfied after following the
procedure outlined in Steps One
and Two, you can file with the Better
Business Bureau (BBB) Auto Line
Program to enforce any additional
rights you may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to filing a court action,
use of the program is free of
charge and your case will generally
be heard within 40 days. If you
do not agree with the decision given
in your case, you may reject it
and proceed with any other venue
for relief available to you.
28 Customer Satisfaction Procedure