7
Troubleshooting
I can see the DriveStation in My Computer but I cannot access
it. (Windows)
The drive may require formatting. Try using DiskFormatter2. Consult the manual for DiskFormatter2 for more help.
I cannot see the DriveStation.
Verify that the power LED is on. If it is not, then ensure that the power switch is in the on position. Check your cables!
The DriveStation should be connected to your computer by a USB cable. Check that both ends are correctly plugged in.
Verify that the hard drive inside the DriveStation is spinning. This can be verified by placing your hand on the side of the
case and feeling for a slight vibration.
Also, after the DriveStation has been powered on for 15 minutes or more it will begin to get warm. If neither of the
proceeding tests verified that the hard drive is spinning, then please contact technical support for further assistance.
My backup program cannot save files to the DriveStation.
Reformat your DriveStation with NTFS or Mac OS Extended. FAT32 is limited to 4 GB file sizes.
I cannot see the DriveStation in My Computer.
To use a 3 TB or larger DriveStation with Windows XP, reformat the DriveStation with DiskFormatter2.
