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10
Ohm Installation Guide |
Installing Buddy Ohm
Need Help?
www.buddy.com/support
Troubleshooting
I am seeing (-)negative readings on my
Feed Cards in the Ohm Portal:
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This means a CT clip was installed improperly, ensure
CTs have polarity (facing the proper direction).
I can’t get my phone to scan the QR
codes. Camera fails in focusing:
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Try another code on the same device/
item. We provide several QR codes or try
entering the QR barcode manually
Sense is reporting, but the Sense’s Feed Card
in the Ohm Portal often turns red:
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Monitor the signal strength from the
“Connected devices” section of the Ohm
Portal, or from the Buddy Ohm App
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Remove the Sense’s cover and take the antenna
(the black wire) out of the case, on a straight
vertical line. Please make sure the Buddy Ohm
is installed in a vertical position, in the highest
location possible, and free from features that
could interfere with RF communication.
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If the problem persists, consider relocating
the Sense closer to the Buddy Ohm
Sense stopped reporting. Portal widget solid red:
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Remove the plastic cover from the Sense and Make
sure the green LED light next to the terminal block
blinks every 10 seconds If not, replace the batteries
After provisioning a Ohm Link, the associated Feed
Card(s) in the Ohm Portal remain(s) yellow:
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Make sure all provisioned inputs are firmly plugged
in (both CTs 3.5mm jacks and power adapters cables)
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Make sure the antenna is firmly installed
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Power cycle the Ohm Link (remove all power sources,
or press the small push-button installed on the PCB)
All Feed Cards in the Ohm Portal are red:
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Make sure the Ohm’s antenna is firmly installed
and check the Buddy Ohm’s connectivity through
“Connected Devices” in the Ohm Portal
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If you don not have access to the Ohm Portal you can
cycle the Buddy Ohm’s menu by pressing the front
button, and check for connectivity info like external IP
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If Ohm is offline, power cycle it
When provisioning a device via the Buddy Ohm App,
I get an error message when clicking on Save.
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Contact Buddy Support and provide
the QR code for the device
Contact Support
Online:
Email:
Additional Documentation
Ohm Installation Guide
Ohm Portal User Manual
Ohm Product Specifications
Find additional documents and guides
online, visit
