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Verve 500 – Issue 2 – Edition 2 – 19.10.06 – 7878
If you experience any problems, please call the Helpline on 0870 242 6652 or email [email protected]
Buzzing noise on my phone or on other electrical equipment nearby
•
Sometimes your BT Verve 500 can interfere with other electrical equipment if it is placed too
close. It is recommended that you place your BT Verve 500 at least one metre away from
electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you are still experiencing difficulties please call the BT Verve 500 Helpline on 0870 242 6652 or email
Possible problems with text messaging
Text messages cannot be sent and screen displays
Failed
!
•
The base power supply or telephone line cord might not be properly connected. Check that the
base power supply is plugged into the mains socket and switched on and that the telephone is
plugged into the telephone wall socket.
•
There might be a fault on the line. Check your telephone line is working properly.
•
You might have deleted the server number in error. See page 69-70 for instructions on how to
enter the number.
Cannot send text
•
Check service centre number is correct including 1470P prefix (this is for BT lines. If you have
another network provider please check the prefix number with them). In order to send and
receive text messages you must not withhold your number. If you normally withhold your
number the 1470 prefix presents your number for you.
Help
