Can’t find the app on the store
•
Check phone compatibility and search for ‘BT Home Cam’. If your phone isn’t
compatible, the app may not appear in the store.
Can’t connect to camera with wi-fi during set-up
•
Move your phone/tablet nearer to the camera during set-up.
•
Make sure the camera is switched on.
Camera does not connect during set-up
•
Camera may be out of Wi-Fi range of your router. Move the camera closer to your router.
•
Make sure your internet is working.
Poor video quality
•
Video quality depends on the bandwidth of your connection, especially when
using over a mobile network. Although the camera will usually auto-adjust to the
optimum bandwidth, if you permanently get poor quality, you could try a lower
resolution or lower frame rate, by changing your camera settings.
Camera mode
State
Network light
Setup light
Starting up
Solid green, then flashing green Off
Establishing connection
Flashing green
Off
OK
Solid green
Off
Can’t connect to your home network Flashing amber
Off
No internet or no cloud
Solid amber
Off
Setup mode
State
Network light
Setup light
Starting up
Solid green, then flashing green Off
Preparing for setup
Flashing amber
Flashing green
Ready for setup
Flashing amber
Solid green
Light status
Help
General information
For information on safety instructions,
technical information or setting up the
BT Smart Home Cam 100, please see
the Frequently Asked Questions at
bt.com/producthelp
Guarantee
Your BT Smart Home Cam 100 is guaranteed for a
period of 1 year from the date of purchase. Subject
to the terms listed below, the guarantee will provide
for the repair of, or at BT’s or its agent’s discretion,
the option to replace the BT Smart Home Cam 100 or
any component thereof which is identified as faulty or
below standard, or as a result of inferior workmanship
or materials. Products over 28 days old from the date
of purchase may be replaced with a refurbished or
repaired product.
The conditions of this guarantee are:
• the guarantee shall only apply to defects that occur
within the 1 year guarantee period
• proof of purchase is required
• the equipment is returned to BT or its agent
as instructed.
This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
This guarantee does not affect your statutory rights.
To find out what to do if your BT Smart Home Cam 100
is in or outside of the 1 year guarantee, please see the
FAQ at bt.com/producthelp
How to recycle your equipment
The symbol shown here and on the product
means that the product is classed as electrical
or electronic equipment, so DO NOT put it in
your normal rubbish bin.
It’s all part of the Waste Electrical and Electronic
Equipment (WEEE) Directive to recycle products in
the best way – to be kinder to the planet, get rid of
dangerous things more safely and bury less rubbish
in the ground.
You should contact your retailer or supplier for
advice on how to dispose of this product in an
environmentally friendly way.
R&TTE Directive & Declaration of Conformity
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC).
For a copy of the Declaration of Conformity
please refer to bt.com/producthelp
The Android robot is reproduced or modified from
work created and shared by Google and used
according to terms described in the Creative
Commons 3.0 Attribution License.
