6
W
elcome
What is a careline service provider?
A careline service provider
provides emergency support.
It is usually a 24-hour call
centre run by a local authority
or charity and is staffed by
trained operators.
BT In Touch 1000 package
Your BT In Touch 1000 package
will comprise:
BT In Touch 1000
Phone
BT In Touch
Pendant which lets
the user make an
emergency alert call
Once you have subscribed to a careline service
provider, any emergency situation will be dealt
with by a 24-hour careline operator.
In the event that the
Emergency
button
(phone/Pendant) is pressed, your BT In Touch
1000 will ring direct to the careline service
provider. An experienced careline operator will
then be able to converse with you, assessing the
situation and, if required, contact a nominated
emergency contact (eg. a relative or friend) or
the emergency services.
How the BT In Touch 1000 works
with a careline service provider
Please note
The BT In Touch Pendant is a separate product
(Item code: 871769). If you order the pendant, the
package contains:
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