Help
If you need some help, call us on 0800 145 6789* or go to bt.com/producthelp
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Can’t register a handset to a base
• You can register up to five handsets to your BT2100 base and you can register
your BT2100 handset to up to four bases. Check that you’ve not exceeded the
limits.
• Check that you’ve entered the correct system PIN number (default PIN 0000).
• Check that you’re at least one metre away from other electrical equipment to
avoid interference when registering.
Base unit does not ring, but the lights are on
• Have you connected the telephone line correctly?
• Do Not Disturb may be switched on, see page 22.
• Is the base ringer set to off?
• You may have a faulty line or socket. Try using another socket or line.
If you are a BT customer then please call 0800 800 151 or your network provider
if you still have problems.
Buzzing noise on my phone or on other electrical equipment nearby
• Sometimes other electrical equipment can interfere with your BT2100 if it’s placed
too close. We recommend that you place your BT2100 at least one metre away
from electrical appliances or metal obstructions to avoid any risk of interference.
Customer Helpline
If you’re still having problems, call us on 0800 145 6789* or go to
bt.com/producthelp
