BSR Stinky Feet DUCK, Руководство по эксплуатации

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Bob’s Space Racers
®
Inc. © 2017
P a g e | 25
Policies
Service Policy
1.
Here at BOB’S SPACE RACERS
®
INC., we pride ourselves in providing the highest quality,
long lasting, and easy to maintain equipment.
2.
Technical Support Service hours are from 8:30 am to 5:00 pm, EST, Monday through
Friday, excluding holidays. The direct technical number is (386) 677-0761 ext:146. During
all other times, follow the prompts on our Automated Phone System to relay your problem to
the technician on call. Technical Support will assist you in troubleshooting a service problem
or setting equipment options.
3.
You can also e-mail your technical question to: tech@BobsSpaceRacers.com.
4.
Customer Service hours are from 8:30 am to 5:00 pm, EST, Monday through Friday,
excluding holidays. Customer Service staff can be reached at (386) 677-0761. They will also
take parts orders and research the status of previous orders.
Advance Replacement Policy
1.
After speaking with our Technical Department it may be necessary for Bob’s Space
Racers
®
Inc., to ship an assembly item or part to repair your game.
Please Note: We will not ship anything to P.O. Boxes via the US Postal Service. You will be billed per your
account status for the total cost of the shipment, which includes shipping charges.
2.
Upon shipment of the new item(s) a Return Merchandise Authorization Number (RMA #)
will be issued for you to
use when returning the defective item(s) to Bob’s Space Racers
®
Inc., or you may use the order number. After the defective item(s) is received by Bob’s Space
Racers
®
Inc. your account will be issued either a:
3.
Warranty credit: if your game is under warranty. See the Warranty Policy page.
Please
Note: this credit does not include return shipping charges.
4.
Credit for the item(s).
Please Note: this credit does not include return shipping charges, nor does it
include the repair charges for the item(s).
5.
If the item(s) cannot be repaired to the point where it could be shipped to another
customer as an Advanced Replacement item (i.e. cosmetic damage), we will ship your
original item(s) back to you. You will be required to return the Advanced Replacement
item(s) or pay for it. You will be responsible for all shipping charges, should you decide to
not keep, and pay for, the Advanced Replacement item(s).