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Fault diagnosis
2016-03-10 / DIS 184_58300000140186_ara_en_k
Copyright by BSH Hausgeräte GmbH
Page 50 of 181
Fault
Possible cause
Troubleshooting
(CPM with software status 0027 or
above)
Not a fault. Current state of technology.
► Advise customer:
Sufficient cooling of the appliance is required when it has become hot during
operation.
NeffLight in the "slide and hide" door
flashes briefly
(every 30 seconds)
The contact springs of the NeffLight are
touched by the hinge notch (earth leak-
age).
-
Improved hinges can be ordered (distance between hinge notch and contact spring
was increased).
► Emergency help: transpose the L and the N of the mains connection (not a
permanent solution!).
► Replace the right hinge.
Reset during operation in main menu
"MyProfile"
(only Neff AV2)
Software error.
► Flash MMB to software status ≥ 5800.
► Calibrate TouchControl.
Door (fold-down door) opens during
operation (only microwave appliances)
Door closing
is displayed.
Door plunger bent.
Door (fold-down door) cannot be
► Replace defective door switch.
► Replace bent door plunger.
Door (fold-down door) cannot be closed
(only microwave appliances)
When closing the door, the door plunger
collides with the door switch's guide fun-
nel, which moves too freely and has
slipped down.
-
If the guide funnel has slipped, closing the door with great force may deform the
door plunger.
-
The door may open during operation if the door plunger is bent.
► Check the door plunger.
► Replace bent door plunger.
► Replace the door switch.