• Wood flooring installed in full bathrooms with a shower or
tub.
• Damage caused by fire, flooding, and other natural disasters
and Acts of God.
• Changes in color due to aging, excessive moisture,
exposure to sunlight or Ultra Violet rays (which may cause
oxidation of finish/stain) is not considered a defect. Certain
species including, but not limited to, American Cherry,
Walnut, Brazilian Cherry, and Merbau are especially
susceptible to color change. Area rugs should be moved
occasionally, as they block sunlight and may give the
appearance of discoloration under the rug.
• Color, shade, or texture variations between samples,
printed color photography or replacement flooring and the
actual material.
• Color variations between flooring and/or samples and other
flooring or wood products, which you wish to match (e.g.,
cabinets, stair railings, trim, etc.).
• Deficiencies related to subfloor/floor joist assemblies, sub-
floor preparation materials, and fasteners including, but not
limited to, uneven subfloor surfaces, floor deflection or
voids in the subfloor.
• Noises including, but not limited to, squeaks, popping, etc.
• A product deformity that is not measureable or that is
visible only under certain light or from a certain angle is not
considered a defect and is therefore not covered by these
warranties. Visible defects should be evaluated by their
visibility from a standing position in normal lighting.
• Natural wood characteristics such as variations in grain,
color, mineral streaks, knots, normal differences between
color of samples and the color of installed floors, and color
variations from board to board.
• Natural expansion and contraction resulting in separation
between boards or damage caused by low or excessive
humidity.
• Products designated as “thrift,” “antique,” “tavern,” “bar-
gain,” “cabin grade,” “seconds,” “economy grade,” “rustic,”
“close-out,” “off-goods” or “non-standard.” Such products
are sold “AS IS.”
• Floors that are installed in other than owner-occupied or
tenant-occupied residences.
• Commercial installations of residential products.
• Construction or installation-related damage.
• Floors damaged by subfloor moisture or water damage,
including without limitation, due to broken or leaking water
pipes, flooding, wet-mopping spills or weather conditions.
• Installation defects, including installations made: (i) in
violation of applicable state or local housing or building
codes, or (ii) contrary to written instructions furnished with
the product.
NOTE: YOU AND YOUR INSTALLER ARE RESPONSIBLE TO
INSPECT FLOORING PRIOR TO INSTALLATION. WE ACCEPT
NO RESPONSIBILITY FOR LIABILITIES, CLAIMS OR
EXPENSES, INCLUDING LABOR COSTS, WHERE FLOORING
WITH VISIBLE DEFECTS HAS BEEN INSTALLED.
5
What Is Excluded From These Warranties?
None of our installers, retailers, distributors or employees has
the authority to alter the obligations, limitations, disclaimers or
exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCI-
DENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES UNDER
OUR WARRANTIES. By this we mean any loss, expense, or
damage other than to the flooring itself that may result from a
defect in the flooring. Our limited warranties constitute the
only express warranties for the product purchased.
TO THE EXTENT PERMITTED BY LAW AND FOR ALL NON-
CONSUMER PRODUCT, ALL WARRANTIES OTHER THAN
OUR LIMITED WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED.
IF ANY IMPLIED WARRANTY ARISES UNDER STATE LAW,
ANY AND ALL IMPLIED WARRANTIES (INCLUDING ANY
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO
THE DURATION OF THIS WRITTEN WARRANTY, TO THE
EXTENT ALLOWED BY LAW.
SOME JURISDICTIONS DO NOT ALLOW EXCLUSION OR
LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS,
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM JURISDICTION TO JURISDICTION.
What Should You Do If You Have A Problem?
We want you to be happy with your floor purchase. If you are
not, call your retail store first. They can answer your questions
and, if necessary, start to process a claim. If you have further
questions, please contact us at:
Armstrong Floor Products Claim Center
P. O. Box 3001
Lancaster, Pennsylvania 17604-3001
1 800 233 3823
PLEASE KEEP YOUR SALES RECEIPT. INFORMATION
REGARDING THE CLAIMED DEFECT AND DATE AND
PROOF OF PURCHASE MUST BE PROVIDED.
IMPORTANT NOTE: While the majority of claims are resolved
with the help of your retailer within 30 days from the day you
contact them, some claims may require additional attention.
In the unlikely event that your claim is not resolved within 30
days, please contact the Armstrong Floor Products Claim
Center indicated above no later than 60 days from the date
you first discovered the problem with your floor. It is your
responsibility to file a timely claim to protect your rights under
these warranties.
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