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10

10

Overview

10

This chapter explains how to resolve typical problems you may encounter when using the label printer. If you
have any problems with the printer, first make sure you have performed the following tasks correctly:



Connect the printer to an electrical socket. For more information, see

Connect the Power Cord



Remove all protective packaging from the printer.



Install and select the correct printer driver. For more information, see

Install the Printer Driver and Software

on a Computer



Connect the printer to a computer. For more information, see

Connect the Label Printer to a Computer



Close the DK Roll Compartment Cover completely.



Insert a DK Roll correctly. For more information, see

Load the DK Roll

If you still have problems, read the troubleshooting tips in this chapter for help. If, after reading this chapter,
you are unable to resolve your problem, visit the Brother support website at support.brother.com.

Driver Installation Problems (for Windows)

10

Troubleshooting

10

Problem

Solution

The “Device driver software was not
successfully installed." message
appears on the computer.

• Although such Windows messages may continue to appear during the

installation, you can still install the driver correctly using the installer.

• Before you run the installer, make sure that the printer is on and that it is

connected to your computer with a USB cable.

• If the printer driver is not successfully installed, go to

I cannot install the

printer driver even if I follow the correct procedure.

• I cannot install the printer driver

even if I follow the correct
procedure.

• I cannot see my printer listed in

P-touch Editor even though I have
installed the printer driver.

If you cannot use your printer even though you have installed the printer driver:

1 Download the Printer Driver Uninstaller from support.brother.com.

2 Use the Printer Driver Uninstaller to remove the printer information.

3 Run the installer again and follow the on-screen instructions to proceed with

the installation.

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Содержание QL-700

Страница 1: ...ser s Guide QL 700 Read the Product Safety Guide first then read the Quick Setup Guide for the correct setup procedure After reading this guide keep it in a safe place for quick reference Version 03 ENG ...

Страница 2: ...he label printer make sure you read all the documents included with the printer for information about safety and operation The printer shown in the illustrations may be different from your printer The available supplies may vary depending on the country Available Manuals Visit the Brother support website at support brother com and click Manuals on your model page to download the latest manuals 1 P...

Страница 3: ...esult in death or serious injuries Indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT Indicates information or directions that should be followed Ignoring them may result in damage or failed operations Note Indicates notes that provide information or directions that can help you better understand and use the product more efficiently ...

Страница 4: ...ved after being applied to a surface a portion of the label may remain applied Prior to using CD DVD labels be sure to follow the instructions in your CD DVD player s instruction guide regarding applying CD DVD labels DO NOT use CD DVD labels in a slot loading CD DVD player DO NOT peel off the CD DVD label once it is applied to the CD DVD a thin surface layer may come off resulting in damage to th...

Страница 5: ...ttach Labels 11 Install the Printer Driver and Software on a Computer not connected to the Internet 11 Section II Application 3 How to Use P touch Editor 13 For Windows 13 Starting P touch Editor 13 Printing with P touch Editor 15 For Mac 17 Start P touch Editor 17 Operation modes 18 4 How to Use P touch Editor Lite Windows only 19 5 How to Use the P touch Address Book Windows only 23 Start the P ...

Страница 6: ...tenance 42 Clean the Exterior of the Unit 42 Clean the Label Outlet 42 Self Cleaning Print Head 42 10 Troubleshooting 43 Overview 43 Driver Installation Problems for Windows 43 LED Indications 44 Printing Problems 46 Version Information 49 11 Product Specifications 50 Label Printer Specifications 50 Operating environment 50 12 Printing directly from other Windows software 51 Setting the Printer Dr...

Страница 7: ...Section I Basic Operations I Set Up the Label Printer 2 Print Using a Computer P touch Editor 8 ...

Страница 8: ...s Description 1 Front 1 Set Up the Label Printer 1 1 Feed Button 2 Cutter Button 3 Editor Lite Button 4 Power Button 5 Status LED 6 Editor Lite LED 7 DK Roll Compartment Cover 8 Label Output Slot 2 5 4 3 6 1 7 8 ...

Страница 9: ...Set Up the Label Printer 3 1 Rear 1 1 USB Port 2 AC Power Port 1 2 ...

Страница 10: ... AC Power Cord to the printer Then plug the AC Power Cord into an electrical socket IMPORTANT Do not use your printer in areas where the power source voltage is different from the printer s specified voltage For more information see Product Specifications on page 50 ...

Страница 11: ... Arm 2 is inserted firmly in the Roll Spool Guide Make sure the Stabiliser 3 slides into the notch of the printer c Thread the DK Roll through the printer Align the edge of the DK Roll with the upright edge of the Label Output Slot Check that the DK Roll is threaded straight so that the labels will not be skewed Push the first label through the Label Output Slot until the end comes out of the Slot...

Страница 12: ... Cover IMPORTANT Do not leave any printed labels in the printer Doing so will cause the labels to jam When not in use remove any DK Rolls from inside the printer and close the DK Roll Compartment Cover to prevent dust and debris from accumulating in the printer ...

Страница 13: ...e Status LED turns green IMPORTANT If the DK Die cut Label is installed the end of the label will be aligned automatically after you press the Power Button If a different label is set press the Feed Button to align the end of the label Off Press and hold the Power Button again to turn the printer Off ...

Страница 14: ...connected to the Internet on page 11 a Visit install brother and download the Software Installer for the latest software and manuals b Double click the downloaded EXE file for Windows or DMG file for Mac and follow the on screen instructions to proceed with the installation c Close the dialog box when the installation is complete Connect the Label Printer to a Computer 2 You can connect the printe...

Страница 15: ...ns and printer driver Application Windows Mac Features P touch Editor r r Designs and prints custom labels with built in drawing tools text using different fonts and styles imported graphic images and barcodes P touch Library r Manages and prints P touch Editor templates You can use P touch Library to print templates This application is installed with P touch Editor P touch Update Software r r Upd...

Страница 16: ...tart P touch Editor or P touch Address Book and then open the document you want to print b Create a label design c Check the cutting options d Select File Print or click the Print icon Cutting Options 2 The cutting options allow you to specify how the item is fed and cut when it is printed Use the printer driver to select the cutting option when printing from the computer Auto Cut Cut at End Image...

Страница 17: ...e Internet c Download the files you need IMPORTANT You must download at least the Printer Driver and P touch Editor to the computer to use the printer Windows Do not use the Software Document Installer as it needs an active Internet connection Download each type of software individually for example the Printer Driver or P touch Editor Mac Download the Full Software Package d Copy the downloaded EX...

Страница 18: ...lication II How to Use P touch Editor 13 How to Use P touch Editor Lite Windows only 19 How to Use the P touch Address Book Windows only 23 How to Use P touch Library Windows only 28 How to Update P touch Software 34 ...

Страница 19: ...tor 5 2 on the Apps screen or double click the P touch Editor 5 2 icon on the desktop For Windows 10 Click Start P touch Editor 5 2 under Brother P touch or double click the P touch Editor 5 2 icon on the desktop b When P touch Editor starts select whether you want to create a new layout or open an existing layout Note To change how P touch Editor functions when it starts click Tools Options in th...

Страница 20: ...ck New Layout or click New Layout and then click 2 To create a new layout using a preset layout double click a category button or select a category button and then click 3 To connect a preset layout to a database select the check box next to Connect Database 4 To open an existing layout click Open 2 1 3 4 ...

Страница 21: ...inting To print click File Print from the menu bar or click the Print icon Professional mode This mode allows you to create layouts using a wide range of advanced tools and options Configure the Printing Settings in the Print screen before printing To print click File Print from the menu bar or click the Print icon A In addition click the Print icon B to start printing without changing the printin...

Страница 22: ...de allows you to capture all or a portion of your computer screen display print it as an image and save it for future use a Click the Snap mode selection button The Description of Snap mode dialog box appears b Click OK The Snap mode palette appears ...

Страница 23: ...acintosh HD Applications and then double click the P touch Editor application icon Note When using a Mac you cannot transfer label data created using P touch Editor to the printer When P touch Editor starts select whether you want to create a new layout or open an existing layout ...

Страница 24: ...tion modes 3 Standard mode This mode allows you to create labels with text and images The Standard mode consists of the following sections 1 Toolbar 2 Label Inspector 3 Database Connection Area 4 Object Inspector 5 Layout Window 1 2 3 4 5 ...

Страница 25: ...on until the green LED above it is lit c Connect the USB Cable to your computer After the USB Cable has been connected a dialog box appears on your computer screen The screens may differ depending on your operating system d Start P touch Editor Lite by double clicking PtLite10 Layout Window 1 Command Toolbar 2 Properties Toolbar 3 Label View How to Use P touch Editor Lite Windows only 4 3 2 1 ...

Страница 26: ...computer s built in symbols Inserts a frame Opens the label in P touch Editor instead of P touch Editor Lite The printer driver and P touch Editor must be already installed Displays the menu The menu includes all P touch Editor Lite functions Minimises P touch Editor Lite Exits P touch Editor Lite Icon Function Click to change the font Click to specify the font size You can adjust the font size up...

Страница 27: ... area s border and then drag it when the blue line appears To adjust the size of the P touch Editor Lite window move the pointer over an edge of the window and drag it when the pointer changes to an arrow Guidelines are sometimes displayed when moving objects They are shown when the object is aligned at the left right top or bottom edge of the Printable area or in the centre In the illustration on...

Страница 28: ...ng to insert an incremented number or letter on each label Click to the right of the Print button and click Print Options Select the Numbering box and enter the number of labels for printing in the Count field Click the Print button Change Image Select the image and click Change Image to replace the current image with a different image Rotate Rotate objects to 0 90 180 or 270 Order Select one of t...

Страница 29: ...or double click the P touch Address Book 1 3 shortcut icon on the desktop For Windows 8 Windows 8 1 Click P touch Address Book 1 3 on the Apps screen or double click the P touch Address Book 1 3 icon on the desktop For Windows 10 Click Start P touch Address Book 1 3 under Brother P touch or double click the P touch Address Book 1 3 icon on the desktop b When the P touch Address Book is launched th...

Страница 30: ...a New Contact is selected the New Contact dialog box appears When Import Contacts from a CSV File or Import Contacts from Outlook is selected you can import contacts in other formats Click the Open Help button to open the P touch Address Book Help files The P touch Address Book Help offers detailed information on available features and explains how to use the P touch Address Book ...

Страница 31: ...nt for text formatting 4 Layout Style Selection View Displays layout styles stored in the folder 5 Layout Work Area Used to display or edit a layout that uses the layout style in the Layout Style Selection view 6 Contact List Combo Box Displays the contact list that is currently specified You can choose from Personal Business Other1 Other2 and Other3 7 Index Tab You can search within the field in ...

Страница 32: ...ss Book Windows only 26 5 Create a New Contact 5 This section explains how to create a new contact a Click File New Contact or click the New Contact button The New Contact dialog box appears b Enter the new contact information 1 2 ...

Страница 33: ...ion Previous Displays the previous contact Next Displays the next contact New Contact Displays the form window for a new contact Delete Contact Deletes the contact that is currently selected Image Allows you to insert an image for a contact from a file or a camera currently connected to the computer The following file types are supported Bitmap bmp dib JPEG file jpg jpeg TIFF file uncompressed tif...

Страница 34: ...uch Library 2 3 under Brother P touch When P touch Library starts the Main window appears Main window 6 1 Menu Bar Provides access to all available commands which are grouped under each menu title File Edit View Tool and Help according to their functions 2 Toolbar Provides access to frequently used commands 3 Folder List Displays a list of folders When you select a folder the templates in the sele...

Страница 35: ... Displays a preview of the templates selected in the templates list Explanations of the Toolbar Icons Icon Button name Function Open Opens the selected template Print Prints the selected template with the printer Search Allows you to search for templates registered to P touch Library Display Style Changes the file display style ...

Страница 36: ...e P touch Library Windows only 30 6 Open and Edit Templates 6 Select the template you want to open or edit and then click Open The program associated with the template launches allowing you to edit the template ...

Страница 37: ...How to Use P touch Library Windows only 31 6 Print Templates 6 Select the template you want to print and then click Print The connected printer prints the template ...

Страница 38: ...s are displayed Settings Details Multiple Parameters Determines how the program searches when multiple criteria are specified If you select AND the program searches for files that satisfy all of the criteria If you select OR the program searches for files that satisfy any of the criteria Name Search for a template by specifying the file name Type Search for a template by specifying the file type S...

Страница 39: ...ging and dropping them into the All Contents folder or to the folder list You can also configure P touch Editor to register templates to P touch Library automatically using the following procedure 1 From the P touch Editor menu select Tools Options 2 In the Options dialog box click General Registration Settings 3 Select the timing for registering templates created with P touch Editor and then clic...

Страница 40: ...dress Book install the printer driver a Start the P touch Update Software For Windows 7 Double click the P touch Update Software icon Note The following method can also be used to start P touch Update Software Click Start All Programs Brother P touch P touch Update Software For Windows 8 Windows 8 1 Click P touch Update Software on the Apps screen or double click P touch Update Software on the des...

Страница 41: ... b Click the Computer software update icon c Select the Printer and Language select the check boxes next to P touch Editor and P touch Address Book and then click Install d A message appears indicating that the installation has finished ...

Страница 42: ...off For Windows 7 a Turn the printer On and connect the USB cable b Start the P touch Update Software For Windows 7 Double click the P touch Update Software icon Note The following method can also be used to start P touch Update Software Click Start All Programs Brother P touch P touch Update Software For Windows 8 Windows 8 1 Click P touch Update Software on the Apps screen or double click P touc...

Страница 43: ...How to Update P touch Software 37 7 c Click the Machine update icon d Select the Printer make sure that The machine is connected correctly message appears and then click OK ...

Страница 44: ...able during data transfer f Check the content to be updated and then click Start to begin the update The firmware update begins IMPORTANT Do not turn the printer off or disconnect the cable during the update process For Mac 7 a Turn the printer On and connect the USB cable b Double click Macintosh HD Applications P touch Update Software and then double click the P touch Update Software application...

Страница 45: ...lick OK e Select the Language select the check box next to the firmware you want to update to and then click Transfer IMPORTANT Do not turn the printer off or disconnect the cable during data transfer f Check the content you want to update and then click Start to begin the update The firmware update begins Note Do not turn the printer off during the update process ...

Страница 46: ...Section III Appendix III Reset the Label Printer 41 Maintenance 42 Troubleshooting 43 Product Specifications 50 Printing directly from other Windows software 51 ...

Страница 47: ...a Turn the printer off b Press and hold the Power and Cutter Buttons for about two seconds The Status LED lights in orange and the Editor Lite LED flashes in green c Continue holding down the Power Button and press the Cutter Button six times d Release the Power Button The Status LED flashes in orange and the Editor Lite LED flashes in green Then the Status LED lights in green Reset the Label Prin...

Страница 48: ... or damage the printer case Clean the Label Outlet 9 If a label causes the machine to jam due to adhesive residue attached to the label outlet disconnect the AC Power Cord from the machine and clean it with a cloth or cotton swab dipped in isopropyl alcohol or ethanol Note Use isopropyl alcohol or ethanol according to the manufacturer s safety guidelines as applicable Self Cleaning Print Head 9 Th...

Страница 49: ... Brother support website at support brother com Driver Installation Problems for Windows 10 Troubleshooting 10 Problem Solution The Device driver software was not successfully installed message appears on the computer Although such Windows messages may continue to appear during the installation you can still install the driver correctly using the installer Before you run the installer make sure th...

Страница 50: ...elling the print job The DK Roll Compartment Cover is open Close the DK Roll Compartment Cover correctly The printer is in Reset mode For more information see Reset Device Settings to the Factory Settings Using the Label Printer Buttons on page 41 The printer is in Cooling mode The printer settings are being reset For more information see Reset Device Settings to the Factory Settings Using the Lab...

Страница 51: ...conds Roll end error No media error Wrong media error Feed error Cover open error Transferred data error Twice for 2 seconds Cutter error Flashes rapidly System error Contact Brother customer service Status LED Editor Lite LED Condition ...

Страница 52: ...ter head If this occurs clean the roller For more information see Self Cleaning Print Head on page 42 A data transmission error appears on the computer Is the printer in cooling mode the Status LED is flashing in orange Wait until the Status LED stops flashing and then try printing again Labels are jammed in the cutter Contact Brother customer service The label is not ejected correctly after print...

Страница 53: ... 10 000 ft 3 048 m due to a lower air density available to cool the printer Cutter error If a cutter error occurs keep the DK Roll Compartment Cover closed and press the Power Button The cutter moves back to the normal position and the printer turns off automatically After the printer is Off check the label outlet and remove any jammed labels Contact Brother customer service Unable to reset an err...

Страница 54: ...ter you want to set up and then clicking Printing preferences For Windows 8 Windows 8 1 To display the Quality options open the printer properties by clicking Control Panel in the Apps screen Hardware and Sound Devices and Printers right clicking the printer you want to set up and then clicking Printing preferences For Windows 10 To display the Quality options open the printer properties by clicki...

Страница 55: ...printer on 2 Press and hold the Cutter Button for several seconds to print the report We recommend you use a 62 mm DK Roll I want to confirm whether I am using the latest version of the software Use the P touch Update Software to confirm whether you have the latest version For more information about the P touch Update Software see How to Update P touch Software on page 34 ...

Страница 56: ...ss Labels When connected to the PC and using P touch Editor Print head 300 dpi 720 dot Max printing width 59 mm Max printing length 1 m Min printing length 12 7 mm Cutter Durable automatic cutter Buttons Power button Feed button Cutter button Editor Lite Button Interface USB Power supply 220 V 240 V AC 50 60 Hz 1 1 A Size W x D x H 128 mm x 221 mm x 153 mm Weight Approx 1 1 kg Without DK Rolls Ite...

Страница 57: ...s 8 1 1 On the desktop screen move your cursor to the upper or lower right corner The menu bar will appear on the right edge of the Desktop screen Note If the Start screen is on your computer screen click the desktop tile on the Start screen first 2 Click Settings Control Panel Hardware and Sound Devices and Printers For Windows 10 1 Click right click For the touch operation touch and hold Start o...

Страница 58: ...ize number of copies quality and cut option Advanced Tab 12 You can set graphics options Halftone Brightness and Contrast and Continuous Tape Format You can change the Label Format or create a new Label Format from the Continuous Tape Format dialog box which appears when you click Settings ...

Страница 59: ...Printing directly from other Windows software 53 12 You can set the format name Name and size Width Length and Feed and click Default Other Tab 12 You can change the measurement unit mm or inch ...

Страница 60: ...w The operation methods may differ depending on the software IMPORTANT Because the paper size for this machine is different from other regular printers this printer may not achieve optimal results a Select Brother QL XXX where XXX is your printer name in the printer setting of the application b Adjust the paper size setting to the size of DK Roll set in your printer ...

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