Troubleshooting
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10
The printer is in cooling mode
The thermal head is too hot.
The printer stops and resumes printing only after the thermal head has cooled
down. The head may become too hot if you are printing a large number of
labels.
When the thermal head becomes too hot, it may produce imaging outside the
print area. To avoid or delay overheating, make sure the printer has adequate
ventilation and is not located in an enclosed space.
If the printer must cool down because it overheated due to the type of DK Roll
you are using or the contents of the label, printing may take longer than usual.
Note
This condition may occur more often when the printer is used at high altitude
(more than 10,000 ft (3,048 m)) due to a lower air density available to cool
the printer.
Cutter error
If a cutter error occurs, keep the DK Roll Compartment Cover closed and press
the Power ( ) Button. The cutter moves back to the normal position and the
printer turns off automatically.
After the printer is Off, check the label outlet and remove any jammed labels.
Contact Brother customer service.
Unable to reset an error
To reset an error:
1 Open the DK Roll Compartment Cover, and then close it.
2 If the error is not reset, press the Cutter (
) Button or
Feed (
) Button
.
3 If the error is not reset, turn the printer off, and then turn it on again.
4 If the error is not reset, contact Brother customer service.
I want to reset the printer.
You can reset the printer using the Printer buttons.
For more information, see
Reset Device Settings to the Factory Settings Using
Problem
Solution
