Brother PJ-522 - PocketJet3 B/W Direct Thermal Printer Скачать руководство пользователя страница 57

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Page 53

Chapter 6 - Troubleshooting

Overview

If you have dif

culty getting your printer to work properly,

rst check to make sure you

have done the following tasks correctly (See Chapter 1, “Setting Up the Printer”).

• Installing the battery or connecting the printer to an AC outlet

• Connecting the printer to your computer

Make sure you have installed and selected the proper printer driver as explained in
Chapter 2, “Using the Printer”.

Look through the troubleshooting tips in this chapter for help correcting the problem.

Содержание PJ-522 - PocketJet3 B/W Direct Thermal Printer

Страница 1: ...User s Guide PJ 522 523 562 563 Mobile Printer Before using this printer be sure to read this User s Guide We suggest that you keep this manual in a handy place for future reference ...

Страница 2: ...d Windows Vista are registered trademarks of Microsoft Corporation in the United States and other countries The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by Brother Industries Ltd under license All other software and product names mentioned are trademarks or registered trademarks of their respective companies Printer driver name Shorter name Model n...

Страница 3: ...Advanced Features Using PocketJet 3 Utility Configuration Utility 10 Windows Specific Operating System Features 11 Connecting to Your Computer 12 Via USB Cable 12 Via Infrared IrDA 13 Via Bluetooth Bluetooth Models Only 13 Printing 14 Turning the Printer OFF 15 Making Prints Lighter or Darker 15 PocketJet Utility Configuration Utility 16 Controllable Printer Features 16 Installing the PocketJet 3 ...

Страница 4: ...g the Print Head 43 Cleaning the Platen Roller 45 Cleaning the Printer s Exterior 47 Chapter 5 Reference 49 Indicator Lights 49 Indicator Light Table 49 Indicator Light Warnings 50 Self Test Feature 52 Chapter 6 Troubleshooting 53 Overview 53 Paper Problems 54 Printed Image Problems 54 Pages Don t Print 57 Pages Are Partially Printed 57 Chapter 7 Technical Information 58 Specifications 58 Appendix...

Страница 5: ...y page 37 1 Connect the AC adapter to the printer as shown in Figure 2 2 Connect the AC power cord to the AC adapter 3 Plug the AC power cord into a nearby AC power outlet 100 240 VAC 50 60 Hz Figure 2 Connecting the printer to an AC power outlet NOTE AC power cord and AC Adapter are optional Please purchase appropriate adapter Chapter 1 Setting Up the Printer ...

Страница 6: ...o a 12 volt vehicle DC supply to print or maintain the battery charge follow the steps below 1 Connect a PA AD 500CG WR either with a cigarette plug or direct wired to the vehicle 12VDC supply as shown in Figure 3 These items are available as options 2 Connect the power cord to the PocketJet 3 Turn on the vehicle power and then turn on the PocketJet Figure 3 Connecting the printer to DC power ...

Страница 7: ...rformed for five seconds after the printer has received any data The button must then be held down for 1 1 2 seconds to start the form feed Charge the Battery With the printer off push the main switch and hold it down for two or more seconds until the POWER indicator begins to blink The POWER indicator light continues to blink until charging is complete To Power Off During Charge Mode Push the mai...

Страница 8: ...OWER light is steady green The printer is operating on external power POWER light is red or orange The printer is operating on battery power Colour and blink solid indicates approximate charge remaining POWER light is alternately blinking green yellow Battery is being discharged prior to charging POWER light is blinking green Battery is charging DATA light is steady green Unprinted data is in the ...

Страница 9: ...mputer A CD with drivers and installation information is provided with your PocketJet The supplied CD and the Brother Solutions Center website both list driver version numbers If the website version is newer with a higher version number we recommend that you install the website version Browse to the Brother Solutions Center web site Drivers that can be installed automatically once selected from th...

Страница 10: ...Jet driver and PocketJet Utility if you are going to use the Bluetooth interface CD Install 1 Insert the CD in your PC s CD drive 2 Select the model 3 Select the install item you wish to install 4 Follow all on screen instructions to install the software Your Windows operating system will be selected by automatically They will run one by one until all have been installed 5 Click Finish to close th...

Страница 11: ...g to your printer 6 Follow the on screen instructions Be sure to select the appropriate communication interface during installation since this will provide helpful hints Accessing Advanced Software Features Text Mode The Printers PJ 522 PJ 523 PJ 562 PJ 563 can print either Raster Graphics or Text Mode The choice is determined automatically by the data stream sent from the host device to the print...

Страница 12: ...ed this setting makes prints that are darker and print slower than the density mode set to 10 as listed above Form Feed Modes You can set how the printer ejects paper by using the following options Fixed Page Mode the paper always feeds at the end of a job to complete the vertical page size specified i e letter legal A4 or user defined size Use this with cut sheet paper End of Page Mode the printe...

Страница 13: ...t 3 this allows paper advancement from the print head area inside the printer to a position outside the printer This provides for a tear off position from a continuous roll feed that will include the entire printed image 3 The Paper Size selected does not affect this mode except to provide a maximum number of lines per page B Infinite Length Forms such as geological recordings or polygraph charts ...

Страница 14: ...ted page including the first one Perforated Roll Paper 1 Select End of Page mode 2 Select Perf Letter or Perf A4 paper size This is very important because the printable area is smaller when using perforated paper compared to cut sheet paper Windows Vista XP 2000 Professional Note Set Paper Type to Perforated Roll This modifies the printable area for any paper size including custom sizes This way y...

Страница 15: ...ll This modifies the printable area of all paper sizes Letter Legal A4 and Custom 2 Using Custom Forms a Select Start Settings Printers select Server Properties b On the Forms Page create a form for use with custom paper size c Allowed sizes Minimum width 102 mm 4 Maximum width 216 mm 8 5 Minimum height 51 mm 2 Maximum height 8 23 m PJ 522 PJ 562 5 49 m PJ 523 PJ 563 65 535 print lines d All forms...

Страница 16: ...the driver software before connecting the printer to the computer via the USB cable 1 Install the printer driver See page 6 2 Make sure your printer is off before installing the interface cable 3 Insert the printer end of the cable into the interface connector on the side of the printer See example Figure 7 Figure 7 Connecting the PocketJet to your computer 4 Connect the other end of the cable to ...

Страница 17: ...etooth Models Only 1 Follow the recommendations of the manufacturer of your Bluetooth equipped host computer or adapter to install any necessary hardware and software 2 If pairing is necessary using a PIN code use the PocketJet Utility that accompanies your PocketJet3 Bluetooth printer to set the printer s PIN password See information on PIN setting in Bluetooth Menu page 18 NOTE The default PIN c...

Страница 18: ...nce quickly The POWER indicator lights up See Figure 8 Figure 8 Turning the printer ON 3 Insert a sheet of Brother Genuine PA C 410 into the paper input slot Place the print side of the paper away from you so that it faces the rear of the printer See Figure 9 NOTE You can print only one side of the paper This is the smooth coated side See Chapter 3 Tips on Using Paper Figure 9 Inserting a sheet of...

Страница 19: ...ain switch twice quickly to turn the printer off NOTE If a battery is powering the printer and the Auto Off Timer feature is enabled the printer will turn itself off automatically after the selected period of inactivity Making Prints Lighter or Darker You can make prints lighter or darker by using the Print Density Setting in the printer driver dialog See Accessing Advanced Software Features on pa...

Страница 20: ...am Controllable Printer Features For Windows systems for systems with the driver provided on the CD Auto On Auto Off Pre Feed For Bluetooth Printers PIN Code Setting Installing the PocketJet 3 Utility When using the CD Installation program to install drivers for Windows Vista XP 2000 Professional you should select Install Configuration Utility Button You must follow the onscreen instructions to co...

Страница 21: ...t 3Plus and then select PocketJet 3 Utility or PocketJet 3Plus Utility The application will load and the active window will appear as follows Figure 5 Configuration Utility Then you may choose the appropriate PocketJet printer using either the File pull down or the Printer selector The display above shows the parameters for the printers as default These parameters may be different in other countri...

Страница 22: ...ation will be written to the default configuration file Select Printer Displays the currently available print queues for your printer along with the port name to make it easier to select the proper printer in case you have more than one print queue available This will also modify the Printer selected on the main dialog Bluetooth Menu If your printer is enabled with Bluetooth you may use this menu ...

Страница 23: ... to only a host that has the correct PIN code Setting a new Local Name allows identification of this particular printer where multiple printers are available and discoverable Both the PIN code and the Local Name must use alphanumeric characters A Z a z 0 9 only The Local Name can contain a space character but the PIN code cannot If you enter a character that is not allowed the following screen wil...

Страница 24: ...e options which are common to all operating systems include Auto On Auto Oﬀ and Pre feed Printer This selection lists print queues that exist for the printer In most cases only one queue will be displayed If the queue lists more than one printer select the one that corresponds to your connected printer If using text mode the following options should be set by the user In non text mode they will be...

Страница 25: ... allows the setting of length of the form bottom margin and left and right margins using those commands A Note about Text Mode The Printers can print either Raster Graphics or Text Mode The choice is determined automatically by the data stream sent from the host device to the printer Raster Graphics is the most common form of usage for the PocketJet The printer uses bit mapped graphics as opposed ...

Страница 26: ...n the input of the printer Note that either the end of a cut sheet or the black mark printed on the back of certain roll and perforated paper will be detected as the end of a page No Feed mode ignores all Form Feed commands and does not advance the paper after printing This can be of particular help to roll paper users who are printing only partial pages and do not wish to waste additional paper a...

Страница 27: ... you may wish to have the printer turn off automatically to conserve the battery You may choose to disable this feature by selecting None or you may select either a 10 minute or 30 minute time out period If no data is received within the period selected the printer will turn itself off Pre Feed When the printer is powered on and paper is found in the paper input slot area the printer will normally...

Страница 28: ...at the ends of lines to position the printer for the next line of text Some host computers send one or the other of these and some send both each hoping to move to the left margin and down to the next line You can determine the effect of these characters when they are received If your host sends only a CR or LF to complete each line you should set this to LF CR LF CR CR LF so that both a carriage ...

Страница 29: ...nes of form length The maximum setting is 127 lines For 6 lines per inch that will provide a page of a little more than 21 inches in length If using the Inches method for setting form length the physical height of the page is rounded down if needed to create an even number of print lines as determined by the Text Line Spacing command For example if your Text Line Spacing is set to 6 lines per inch...

Страница 30: ...Bottom Margin is set to 4 lines 2 3 of blank space will be created at the bottom of each page The minimum and default space between pages will depend upon the setting of the Text Line Spacing but is a minimum of 1 2 For 6 lines per inch the minimum is 3 lines for 8 lines per inch 4 lines for 8 lines per inch at 0 12 spacing 5 lines Note that if the Form Feed Mode is set to No Feed the bottom margi...

Страница 31: ...umber of columns of unprinted left margin The actual empty width created will depend upon the current character pitch as set by Default Pitch For example if the default pitch is set to 12 characters per inch and you set the right margin to 9 there will be a 3 4 9 x 1 12 right margin established If the current Default Pitch is set to Proportional 10 characters per inch pitch is used for this calcul...

Страница 32: ...ed If the current Default Pitch is set to Proportional 10 characters per inch pitch is used for this calculation Values that cause the printable page width the space left on the page by the difference between left and right margins of as little as 1 5 are allowed Text Line Spacing This setting is used to modify the amount of vertical space that is used for each line of text If you select 6 Lines I...

Страница 33: ...character in 10 12 or 15 per inch mode will use the same amount of horizontal space If Proportional is selected each character uses an amount of horizontal space appropriate to the characters intrinsic width For example the letter i will occupy less horizontal space than the letter w The value supplied here will as noted above affect the actual width of margin settings Extended Characters This com...

Страница 34: ...Page 30 Character Set Map This menu allows you to select the use of special characters appropriate for one of the languages selected See Appendix I for a chart of the special characters available ...

Страница 35: ...Test Page You can print a test page using the Configuration Utility or you can print test pages using the Main Switch See Self Test Feature page 52 Clicking on Test Page will print a page showing the current printer configuration and image quality verification graphics See illustration below ...

Страница 36: ...Page 32 ...

Страница 37: ...s expected to match the internal factory configuration of your printer this file s properties are set to Read Only and it should not be modified Save Config Clicking on this button will save the configuration as you see it to the file PJ3Default cfg or PJ3PlusDefault cfg on the same directory as exe file and then send this configuration information to the printer Be sure that all of the settings a...

Страница 38: ...the cover away from the AC adapter receptacle See Figure 10 Figure 10 Opening the Battery Cover 2 Swing the cover open and remove it 3 Gently push the battery connector into the terminal on the inside of the printer s battery compartment See Figure 11 Figure 11 Pushing the battery connector into the terminal ...

Страница 39: ...battery compartment Once the battery clears the outer edges of the compartment press it securely into position Make sure the side of the battery with Ni MH marked face the outside of the battery compartment Otherwise the battery cover will not close properly NOTE The side of the battery opposite the warning label contains a heat sensor that stops the flow of electricity if the battery overheats 6 ...

Страница 40: ...out of its compartment NOTE If the battery removal ribbon is caught behind the battery insert a thin metal object such as a flat blade screwdriver between the battery and the case at the end away from the AC adapter receptacle and tilt it out of its compartment 3 Remove the battery from the compartment 4 Gently pull the battery connector from the terminal inside the printer Figure 13 Instructions ...

Страница 41: ...ink This puts the printer in Charge Mode and starts the charging of the battery The POWER indicator light blinks until charging is complete The maximum time to charge to 100 capacity is approximately 120 minutes A new battery at 100 charge will yield approximately 70 pages of printing When the printer finishes charging the battery it automatically turns itself off and the POWER indicator light goe...

Страница 42: ...ker prints discharge the battery faster than lighter prints do Use the density adjustment from the driver dialog on your computer or use the Set Up Utility to adjust lightness and darkness See Accessing Advanced Software Features on page 7 ...

Страница 43: ... paper is skewed after the printer pulls it into the starting position you can correct the situation as follows If the printer does not start to print immediately open the release cover as far back as it will go See Figures 15 and 16 pages 41 and 42 Pull the paper out close the cover and reinsert paper If the printer does start to print wait for the page to be printed and then reprint that page if...

Страница 44: ...ading paper make sure the smooth coated side faces the back of the printer To avoid wrinkling and tearing keep paper in its box or bag until ready to use Do not fold crease or wrinkle paper prior to loading it into the printer When storing paper avoid high temperatures and humidity Avoid prolonged exposure to intense ultraviolet light Avoid contact with Diazo blueprint carbonless or castcoated pap...

Страница 45: ...slowly for a few seconds then move faster as long as you hold the switch down This can be repeated as many times as necessary If this does not move the jammed paper out of the printer use Method 2 below Method 2 1 Gently open the release cover as far back as it will go See Figure 15 Figure 15 Opening the release cover ...

Страница 46: ...e paper out of the printer Pulling in either direction is acceptable See Figure 16 Figure 16 Pulling jammed paper out of the printer 3 Close the release cover 4 Reinsert a new sheet of paper in the printer and restart the job ...

Страница 47: ...aning Mode a Form Feed will be executed instead 2 Press the main switch for about two seconds The Data LED will illuminate 3 Press the main switch again for less than 2 seconds The feed motor will begin to turn 4 Insert the black cleaning cloth that came with the printer into the printer s paper input slot with the rough black side which contains the cleaning material towards the rear of the print...

Страница 48: ...ng cloth The cleaning cloth is for head and roller cleaning only Do not use it to clean any other part of the printer Don t throw the cleaning cloth away after you clean the print head It should last for the life of the printer Keep the cleaning cloth with your printer supplies and use it whenever you need to clean the print head ...

Страница 49: ...will illuminate 3 Press the main switch again for less than 2 seconds The feed motor will begin to turn 4 Insert the black cleaning cloth that came with the printer into the printer s paper input slot with the rough black side which contains the cleaning material towards the front of the printer See Figure 18 The printer pulls the Cleaning Cloth through 5 The roller movement will stop automaticall...

Страница 50: ...ng cloth is for head cleaning and platen roller cleaning only Do not use it to clean any other part of the printer Don t throw the cleaning cloth away after you clean the platen roller It should last for the life of the printer Keep the cleaning cloth with your printer supplies and use it whenever you need to clean the platen roller or the print head ...

Страница 51: ...e printer become dirty clean it using a dry cloth NOTE Avoid saturating the cloth Do not allow water to get inside the printer Avoid the use of benzene alcohol paint thinner or cleaners that are abrasive alkaline or acidic Such cleaners may damage the printer s case ...

Страница 52: ...Page 48 Notes ...

Страница 53: ...nking Alternating Blinking POWER DATA ERROR Doesn t matter External power in use Battery in use 14 0 Volts Battery in use 13 1 Volts Battery in use 10 0 Volts Battery in use 6 6 Volts Battery is discharging Battery is charging Printer is receiving data Unprinted data remains in buffer Printer is receiving flash upgrade Printer is in service mode ...

Страница 54: ...roperly See page 1 Connecting to an AC Outlet Optional Make sure the AC power outlet is live If you are using a DC adapter make sure power is connected and that the fuse is good No Battery Found When Charging If this indication occurs immediately when attempting to charge the battery the printer did not detect a battery when you tried to initiate a battery charging cycle Make sure the battery has ...

Страница 55: ...areas not intended to be printed The printer will stop while the head cools down and then will resume printing This condition is normal when printing documents with a great deal of black content To avoid or delay the onset of this condition you can print using a lighter density setting reduce the amount of black space being printed by removing background shading and colors for example background o...

Страница 56: ...idle and paper must not be loaded in the printer 2 Press the main switch for two seconds and release to place the printer in Service Mode The red DATA light will illuminate 3 Insert a piece of Brother Genuine Thermal paper in the printer The test page will print automatically After the print is complete the printer will return to an idle state 4 To print multiple pages repeat steps 1 3 Note Test p...

Страница 57: ...g tasks correctly See Chapter 1 Setting Up the Printer Installing the battery or connecting the printer to an AC outlet Connecting the printer to your computer Make sure you have installed and selected the proper printer driver as explained in Chapter 2 Using the Printer Look through the troubleshooting tips in this chapter for help correcting the problem ...

Страница 58: ...rmal paper only Heavy paper may not feed through the printer If the release cover is closed and you are using Brother Genuine Thermal paper the printer may have a damaged drive system Call technical support Printed Image Problems The printed image is out of alignment Make sure you are using the Brother Genuine Thermal paper Make sure you are inserting the paper correctly See page 39 Inserting Pape...

Страница 59: ...structions in Cleaning the Print Head page 43 If the pages continue to have white vertical lines the print head may need maintenance Call technical support All pages have a black vertical line Clean the print head Follow the instructions in Cleaning the Print Head page 43 If the pages continue to have black vertical lines the print head may need maintenance Call technical support Light patches of ...

Страница 60: ...hat data is still in the printer after the page has completed printing The side margins are incorrect Check to make sure the correct margins have been set in the configuration utility and your software application Adjust the left margin as needed Make sure the software application or the printer driver has been set to print the same size paper that you are loading into the printer If the applicati...

Страница 61: ...e is properly connected to both the printer and the host computer or that the infrared unit is properly connected and oriented toward the infrared unit on the computer See page 12 Connecting to your Computer Pages Are Partially Printed The green DATA indicator light goes out while a page remains in the printer The software application may not have sent a full page of data Restart the print job The...

Страница 62: ...printer driver min 105 mm x 25 4 mm 4 13 x 1 00 max 216 mm x 8 23 m 8 5 x 27 feet Configure with printer driver min 105 mm x 25 4 mm 4 13 x 1 00 max 216 mm x 5 49 m 8 5 x 18 feet Paper Size A4 210 x 297 mm 8 27 x 11 69 Letter 216 x 279mm 8 5 x 11 Legal 216 x 356 mm 8 5 x 14 Power optional Battery Rechargeable Ni MH Battery 14 4V Option Adapter AC adapter 15 V Car adapter 2 types Cigarette Car Adap...

Страница 63: ...ce Serif and Sans Serif Barcode generation No Operating environment Windows 2000 Professional XP Windows Vista USB Bluetooth IrDA ENVIRONMENTAL Operation temperature 5 35 C 41 95 F Operation humidity 30 80 No condensation Storage temperature 15 50 C 5 122 F Storage humidity 30 85 No condensation ...

Страница 64: ...13 x 1 00 max 216 mm x 8 23 m 8 5 x 27 feet Configure with printer driver min 105 mm x 25 4 mm 4 13 x 1 00 max 216 mm x 5 49 m 8 5 x 18 feet Paper Size A4 210 x 297 mm 8 27 x 11 69 Letter 216 x 279mm 8 5 x 11 Legal 216 x 356 mm 8 5 x 14 Power optional Battery Rechargeable Ni MH Battery 14 4V Option Adapter AC adapter 15 V Car adapter 2 types Cigarette Car Adapter or Wired type Battery Yield Approx...

Страница 65: ...ndows Vista USB Bluetooth IrDA ENVIRONMENTAL Operation temperature 5 35 C 41 95 F Operation humidity 30 80 No condensation Storage temperature 15 50 C 5 122 F Storage humidity 30 85 No condensation 1 These figures are depending on its environment Our standard environment is as follows JEITA J1 pattern on A4 size paper and continuous printing USB interface and AC adapter power Temperature 25 C ...

Страница 66: ...7 G W g w ç ù o τ 8 8 H X h x ê ÿ Φ 9 9 I Y i y ë Ö Θ A J Z j z è Ü Ω B K k ï δ C L l î ⁿ D M m ì ø E N n Ä Є F O _ o Å ƒ International Character Set Table 23 24 40 5B 5C 5D 5E 60 7B 7C 7D 7E USA France à ç é ù é Germany Ä Ö Ü ä ö ü ß UK Denmark I Æ Ø Å æ ø å Sweden É Ä Ö Å Ü é ä ö å ü Italy é ù à ò è ì Spain I Pts Ñ ñ Japan Norway É Æ Ö Å Ü é æ ø å ü Denmark II É Æ Ö Å Ü é æ ø å ü Spain II á Ñ é ...

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