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8 - 1 TROUBLESHOOTING

8

NC9100h_FM6.0

8

Troubleshooting

Overview

This chapter describes procedures for troubleshooting problems you
may encounter with a Brother Print/Fax server, it is divided into the
following sections:

1

Installation Problems

2

Intermittent Problems

3

Protocol-Specific Troubleshooting

4

Internet FAX Troubleshooting

Installation problems

If you cannot print over the network, check the following:

1

Make sure that the machine is powered on, is on-line and ready
to print.

Verify that the machine and the configuration are good by
printing the Network configuration page. Refer to page 3-19 of
this user’s guide. If the test fails, check:

a

If the LCD does not display “LAN Active” after being
connected to the network, then the network firmware settings
may be corrupted. Please refer to Step 3.

b

In this event, try to restore the factory default settings of the
Print/Fax server by pressing both upper and lower narrows at
Navigation key to show Network Default menu, then press 1.
Once you have done that, switch the machine off and then on
again, and try to print out the Network configuration page.
(See Restoring the Network Settings to Factory Default, page
3-19)

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Содержание NC-100h

Страница 1: ...time please keep this in a convenient place for quick and easy reference at all times The Brother Solutions Center http solutions brother com is your one stop resource for all your machine needs Download the latest drivers and utilities for your Brother machine read the FAQs and troubleshooting tips or learn about special printing solutions in the Solutions and Customer Education sections ...

Страница 2: ...nd and product names mentioned in this user s guide are registered trademarks or trademarks of respective companies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice ...

Страница 3: ...system so you can get instant answers to common technical questions and information about all our products This is available 24 hours a day seven days a week You can use the system to send the information to any fax machine Call the number below and follow the recorded instructions to receive a fax about how to use the system and an Index of the subjects you can get information about In USA only 1...

Страница 4: ...can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user ...

Страница 5: ...st retain the above copyright notice this list of conditions and the following disclaimer Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither name of Intel Corporation nor the names of its contributors may be used to endorse or promote product...

Страница 6: ...ration 2 1 Assigning TCP IP Information Basic 2 1 Overview 2 1 Using the machine s control panel to allocate an IP address 2 2 Changing the IP Address using the BRAdmin Professional utility 2 2 Using BRAdmin Professional utility and the TCP IP Protocol to set the IP address 2 3 Assigning TCP IP Information Automatically Advanced 2 4 Using DHCP to Configure the IP address 2 4 Using APIPA to Configu...

Страница 7: ...ilbox Name 3 11 Mailbox Pwd 3 11 Setup Mail RX 3 11 Auto Polling 3 12 Poll Frequency 3 12 Header 3 12 Del Error Mail 3 13 Notification 3 13 Setup Mail TX 3 14 Sender Subject 3 14 Size Limit 3 14 Notification 3 15 Setup Relay 3 15 Rly Broadcast 3 15 Relay Domain 3 16 Relay Report 3 16 Setup Misc 3 17 Ethernet 3 17 Time Zone 3 17 Setup I Fax 3 18 Black and White File Type 3 18 Color File Type 3 18 N...

Страница 8: ...er 4 6 Adding a Second Brother LPR Port 4 7 Other Sources of Information 4 7 5 Network Printing from Macintosh 5 1 TCP IP Printing for Macintosh 5 1 Rendezvous Printing Mac OS 10 2 4 or greater 5 1 Other Sources of Information 5 4 6 Internet FAX 6 1 Overview 6 1 Getting Connected 6 2 Front Panel Key Functions 6 2 Sending an Internet Fax 6 3 Manually Entering Text 6 4 Receiving E mail or Internet F...

Страница 9: ...Sources of Information 7 8 8 Troubleshooting 8 1 Overview 8 1 Installation problems 8 1 Intermittent Problems 8 3 TCP IP Troubleshooting 8 3 Windows 98 Me Peer to Peer Print LPR Troubleshooting 8 4 Brother Internet Print TCP IP Troubleshooting 8 5 Internet Fax Troubleshooting 8 6 9 Brother Internet Fax Printing Software 9 1 Overview 9 1 Installing Brother Internet Fax Printing Driver 9 2 Changing ...

Страница 10: ...in A 1 Using Services A 2 General A 2 Appendix B A 3 Updating other machines through the Network A 3 Appendix C A 6 Specifications A 6 Operating System Support A 6 Protocol Support A 6 Network A 6 Network Printing A 6 Network PC Fax send A 6 Management Utilities A 8 Function Table and Factory Default Settings A 9 INDEX I 1 ...

Страница 11: ...is is the most popular set of protocols used for communication such as Internet and E mail This protocol can be used in almost all the operation systems such as Windows Macintosh and Linux TCP IP is suited to a large scale network and is widely used for company networks TCP IP is also widely used as the print protocol The Brother machine can use the TCP IP based protocols such as LPR and NetBIOS N...

Страница 12: ...k Example In a small network set the IP addresses by changing the final number 192 168 1 1 192 168 1 2 192 168 1 3 Subnet mask Subnet masks restrict network communication and an example of one follows 255 255 0 0 Example PC1 can talk to PC2 PC1 IP Address 193 1 2 3 Subnet Mask 255 255 0 0 PC2 IP Address 193 1 3 4 Subnet Mask 255 255 0 0 Here is an example of an IP address and a subnet mask IP Addr...

Страница 13: ...ct data that arrives at the gateway If a destination is located at an external network the router transmits data to the external network If your network communicates with other networks you may need to configure the Gateway IP address If you do not know the Gateway IP address then contact your Network Administrator Node name Node name appears in current BRAdmin Professional or Printer configuratio...

Страница 14: ...e networks and network printing depending on the office environment and requirements We recommend to use this product in a Peer to Peer environment in which each computer directly sends and receives data to and from the Brother machine Peer to Peer Printing Each computer requires configuration of the printer port ...

Страница 15: ...ess configured If a TCP IP environment has been already established we recommend using Peer to Peer If a routers exist then computers can access the Brother machine through the routers In this case the Gateway address must be configured The Brother machine can also communicate with Macintosh TCP IP compatible Operating Systems devices Router TCP IP TCP IP Windows UNIX Windows R R ...

Страница 16: ...her s Peer to Peer printing software allowing you to easily share the machine as a small workgroup printer Network Printing The Print Fax server can be utilized as a print server providing printing services for the Windows 98 Me Windows 2000 XP supporting the TCP IP protocols and Macintosh Networks supporting QuickDraw over TCP IP or Rendezvous See chapter 5 for details Network PC FAX Your Brother...

Страница 17: ...g this function you have to configure the necessary machine settings such as Setup TCP IP and Setup Internet of the LAN Main Setup menu by using the machine s control panel as indicated in chapter 3 For more details see chapter 6 of this User s Guide Management Utilities The BRAdmin Professional utilities provide powerful easy to use configuration and management of Fax network and E mail settings ...

Страница 18: ...e APIPA protocol is disabled the default IP address of a Brother Print Fax server is 192 0 0 192 However you can easily change this IP address number to match with the IP address details of your network This can be done in any of the following ways From your machine s control panel settings BRAdmin Professional utility for Windows 98 Me and Windows 2000 XP DHCP APIPA Reverse ARP rarp or BOOTP Othe...

Страница 19: ...r Utilities Brother BRAdmin Professional Utilities BRAdmin Professional The BRAdmin Professional utility can use the TCP IP protocols to communicate with the Brother Print Fax server If you wish to use the TCP IP protocol to manage the Print Fax server make sure that the Print Fax server has a valid IP address If you are not using DHCP BOOTP or RARP you will want to change the IP address This is h...

Страница 20: ...the node name and MAC address by printing out the machine configuration page Refer to this Guide chapter 3 for information on how to print the configuration page on your Print Fax server 5 Enter the IP address Subnet mask and Gateway if needed of your Print Fax server 6 Click OK then select Close 7 With the correctly programmed IP address you will see the Brother Print Fax server in the device lis...

Страница 21: ...Automatic Private IP Addressing APIPA DHCP clients automatically configure an IP address and subnet mask when a DHCP server is not available The device chooses it s own IP address in the range 169 254 1 0 through to 169 254 254 255 The subnet mask is automatically set to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you do not want your Print Fax...

Страница 22: ...To verify that the rarp daemon is running on a Berkeley UNIX based system type the following command ps ax grep v grep grep rarpd For AT T UNIX based systems type ps ef grep v grep grep rarpd The Brother Print Fax server will get the IP address from the rarp daemon when the printer is powered on Using BOOTP to Configure the IP Address BOOTP is an alternative to rarp that has the advantage of allow...

Страница 23: ...m the BOOTP server when the machine is powered on Other Sources of Information Visit http solutions brother com for more information on TCP IP protocol In order to enable BOOTP simply use an editor to delete the if there is no then BOOTP is already enabled Then edit the BOOTP configuration file usually etc bootptab and enter the name network type 1 for Ethernet Ethernet address and the IP address ...

Страница 24: ...p the Brother machine for your network and Internet Fax configuration Press Menu Set then press the appropriate number 4 for LAN In the LAN Main Setup menu there are seven main selections Setup TCP IP Setup Internet Setup Mail RX Setup Mail TX Setup Relay Setup Misc and Setup I Fax Proceed to the menu selection you wish to configure See chapter 3 of the User s Guide for the LAN menu options You ca...

Страница 25: ...d the IP address is locked to the assigned address Auto mode In this mode the machine will scan the network for a DHCP server if it can find one and if the DHCP server is configured to allocate an IP address to the machine then the IP address supplied by the DHCP server will used If no DHCP server is available then the machine will scan for a BOOTP server If a BOOTP server is available and it is c...

Страница 26: ...ning on a Berkeley UNIX based system type the following command ps ax grep v grep grep rarpd For AT T UNIX based systems type ps ef grep v grep grep rarpd The Brother Print Fax server will get the IP address from the rarp daemon when it is powered on BOOTP mode BOOTP is an alternative to rarp that has the advantage of allowing configuration of the subnet mask and gateway In order to use BOOTP to c...

Страница 27: ...ll not respond to BOOTP requests if you have not included a download filename in the configuration file if this is the case simply create a null file on the host and specify the name of this file and its path in the configuration file As with rarp the Print Fax server will load its IP address from the BOOTP server when the printer is powered on DHCP mode Dynamic Host Configuration Protocol DHCP is...

Страница 28: ...ork We recommend that you contact your network manager for an IP address for the network the unit will be connected on 1 Press Menu Set 4 1 2 2 Select 1 to change Enter the IP address 3 Press Menu Set 4 Press Stop Exit Subnet Mask This field displays the current subnet mask used by the machine If you are not using DHCP or BOOTP to obtain the subnet mask enter the desired subnet mask Check with you...

Страница 29: ...ress Menu Set 4 Press Stop Exit Host Name You can register the machine name on the Network This name is often referred to as a NetBIOS name it will be the name that is registered by the WINS server on your network Brother recommends the name BRN_XXXXXX where XXXXXX is the last six digits of the Ethernet address up to 15 characters 1 Press Menu Set 4 1 5 2 Select 1 to change Enter the Host Name 3 P...

Страница 30: ... field specifies the IP address of the primary WINS Windows Internet Naming Service server If set to a non zero value the machine will contact this server to register its name with the Windows Internet Name Service Secondary WINS Server IP Address This field specifies the IP address of the secondary WINS server It is used as a backup to the Primary WINS server address If the Primary server is unav...

Страница 31: ...used as a backup to the Primary DNS server address If the Primary server is unavailable the machine will contact the Secondary DNS server APIPA The setting of On will cause the print server to automatically allocate a Link Local IP address in the range 169 254 1 0 169 254 254 255 when the print fax server cannot obtain an IP address through the BOOT Method you have set Menu 4 1 Selecting Off means...

Страница 32: ...nt by pressing the appropriate number key repeatedly To change the mode between upper case and lower case for entering the E mail I Fax address press Shift and 3 Making corrections If you entered a letter incorrectly and want to change it press to move the cursor under the incorrect character Then press Stop Exit The letter above the cursor will be deleted Re enter the correct character Key Once T...

Страница 33: ... of an SMTP mail server outgoing E mail Server on your network Ex mailhost brothermail net or 192 000 000 001 1 Press Menu Set 4 2 2 2 Press or to select Name or IP Address 3 Enter the host name or IP address for SMTP Server 4 Press Menu Set 5 Press Stop Exit POP3 Server This field displays the Host Name up to 30 characters or IP address of the POP3 server incoming E mail server used by the Brothe...

Страница 34: ... 5 2 Enter the user password assigned to the machine to login to the POP3 Server Please note that this password is case sensitive 3 Press Menu Set 4 Press Menu Set again to verify the password 5 Press Stop Exit Setup Mail RX This menu has five selections Auto Polling Poll Frequency Header Del Error Mail and Notification This is the portion of e mail address before the For example If the e mail add...

Страница 35: ...Stop Exit Poll Frequency Sets the interval for checking for new messages on the POP3 server default is 10Min 1 Press Menu Set 4 3 2 2 Enter the polling frequency 01 to 60 Min 3 Press Menu Set 4 Press Stop Exit Header This selection allows the contents of the mail header to be printed when the received message is printed Subject From To or All or None The default is None the text mail is not printe...

Страница 36: ...ss Stop Exit Notification Notification feature allows a receive notification message to be transmitted to the sending station to indicate successful reception of the I Fax When set to On the machine sends notification mail to all I Fax machines With the setting of MDN the machine only sends an E mail to I Fax that supports the MDN specification default is Off 1 Press Menu Set 4 3 5 2 Press or to s...

Страница 37: ...allow you to send large E mail documents The machine may display Out of Memory when trying to send E mail documents the System Administrator will often place a limit on the maximum E mail size With this function enabled the machine will display Out of Memory when trying to send E mail documents over 1Mbyte in size The document will not be sent and an error report will be printed The document you a...

Страница 38: ...ation message confirming successful receipt of the I Fax default is Off 1 Press Menu Set 4 4 3 2 Press or to select On or Off 3 Press Menu Set 4 Press Stop Exit Setup Relay This menu has three selections Rly Broadcast Relay Domain and Relay Report For details on Relay Broadcast refer to chapter 6 Rly Broadcast This function allows the machine to receive a document over the Internet and then relay ...

Страница 39: ...chine used as the Relay Station for all Relay Broadcasts Also when the machine is used with the Brother Internet Fax Printing Software BFP the machine is acting as a Relay Station for fax transmissions from the network so a Relay Report can also be printed for confirmation of sent network faxes For US Canada only Its primary function is to print reports of Relay Broadcasts from external sources th...

Страница 40: ...nu Set 4 6 1 2 Press or to select Auto 100B FD 100B HD 10B FD 10B HD 3 Press Menu Set 4 Press Stop Exit Time Zone This field displays the time zone you can set for your country The time is the difference between your location and Greenwich Mean Time This time will be shown on documents received via the Internet For example the Time Zone for Eastern Time in the USA and Canada is GMT 05 00 1 Press M...

Страница 41: ...etting from the pull down menu this menu displays the time difference from GMT Setup I Fax Black and White File Type You can select the default black and white file type for I Fax function default is TIFF 1 Press Menu Set 4 7 1 2 Press or to select TIFF or PDF 3 Press Menu Set 4 Press Stop Exit Color File Type You can select the default color file type for I Fax function default is JPEG 1 Press Me...

Страница 42: ... Network Settings to Factory Default Follow the steps below to restore all network settings of the internal Print Fax server to factory default 1 Disconnect the Ethernet cable from the machine 2 Press the up and down arrow navigation keys to display the Network Default menu 3 Press 1 to return all settings of the Print Fax server back to factory default 4 Power off the machine 5 Reconnect the Ethe...

Страница 43: ...lly assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol set APIPA to Off using control panel For more information see page 2 8 If the APIPA protocol is disabled the default IP address of a Brother Print Fax server is 192 0 0 192 To change it use the machine s control panel the BRAdmin Professional utility software or let your DHCP server al...

Страница 44: ... printer driver jump to the printer driver already installed section Standard TCP IP Port Printing 1 From the Printers folder select Add Printer The Add Printer Wizard will now start Click on Next 2 Now select the Local Printer option and deselect the Automatically detect and install my Plug and Play printer option 3 Click on Next 4 You must now select the correct Network printing port Select Crea...

Страница 45: ... is installed click the Next button 13 Specify a name and click the Next button 14 Now specify if you wish to share the printer enter the share name and click Next 15 Continue through the Wizard clicking the Finish button when complete Windows 2000 XP Printing Printer Driver already installed If you have already installed the printer driver and wish to configure it for network printing follow thes...

Страница 46: ... set APIPA to Off using control panel For more information see page 2 8 If the APIPA protocol is disabled the default IP address of a Brother Print Fax server is 192 0 0 192 To change it use the machine s control panel the BRAdmin Professional utility software or let your DHCP server allocate an IP address to the printer 2 Refer to chapter 2 of this user guide to learn how to configure the IP addr...

Страница 47: ...Peer Software 1 Visit http solutions brother com and select the model to download the software From download menu select Utilities to find out Network Print Software 2 Click it to download the software After download completed open the file to start the Brother Network Print Software installation program 3 Push the Next button in response to the Welcome message 4 Select the Brother Peer to Peer Pr...

Страница 48: ...e printer You must now create a printer on your Windows system using the standard Windows printer setup procedure 1 To do this go the Start button select Printers and Faxes 2 Select Add a Printer to begin the printer installation 3 Click Next when you get the Add Printer Wizard window 4 Select Local Printer when you are asked how the printers are connected to your computer and then push Next 5 Sel...

Страница 49: ...om the menu bar and then choose Properties Click on the Details tab and push the Add Port button In the Add Port dialog select the Other radio button and then highlight Brother LPR port Click OK and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which case use BLP2 etc Once you have specified the port...

Страница 50: ... an instant network of computers and smart devices just by connecting them to each other Rendezvous support allows a Rendezvous ready printer or FAX to automatically configure itself to work in a Mac OS X Rendezvous system You do not need to manually configure any IP address or network settings within the printer as the printer will automatically configure itself Refer to the information below if ...

Страница 51: ...SH NC9100h_FM6 0 1 Run the Print Center software and click the Add 2 Select Rendezvous and any Rendezvous compatible machines will be displayed If you are using OS X 10 2 1 three machines are listed Select any one of the machine listed ...

Страница 52: ...Printer Model to Brother The PPD files that are installed on your Macintosh are displayed Select the relevant PPD file 4 The Rendezvous ready machine is displayed 5 Click the machine and click the Make Default button to set the printer as the default printer The machine is now ready to print ...

Страница 53: ...5 4 NETWORK PRINTING FROM MACINTOSH NC9100h_FM6 0 Other Sources of Information Visit http solutions brother com for the latest information on Rendezvous Printing for Mac OS 10 2 4 ...

Страница 54: ...ive and send documents providing that the PC has as an application that can generate and view TIFF F or JPEG files you can use Microsoft Imaging or a TIFF F or JPEG viewer application Any documents sent via the machine will automatically be converted into a TIFF F or JPEG format If you wish to send and receive messages to and from your machine your mail application on the PC must be able to suppor...

Страница 55: ...sed to change input mode so you can use the Dial Pad keys as Standard alphabet character keys Dial Pad Used to enter Standard Alpha characters 26 letters as well as space _ and Numbers Shift 3 To change between upper case and lower case for entering the E mail I Fax address or Moves the LCD cursor to the left or right when you enter texts Menu Set Used to store numbers and addresses Black Start or...

Страница 56: ... the Internet Fax Address load the document into the machine and press Shift and 1 simultaneously to change into the alphabet dialling mode Please refer to the following section on how to manually enter the Internet Fax address If you specify more than 16 characters the LCD panel will scroll the name to the left character by character You can enter up to 60 characters 1 Press Black Start or Color ...

Страница 57: ...u can turn on this feature through the LAN function menu See chapter 3 for details Manually Entering Text Press Shift and 1 simultaneously to change into the alphabet dialling mode You can now use the Dial Pad to dial the E mail address Refer to the following table Most number keys have three or four letters printed above them The 0 keys do not have printed letters because they are used for specia...

Страница 58: ...ess Stop Exit The letter above the cursor will be deleted Re enter the correct character Repeating letters If you need to enter a character assigned to the same key as the previous character press to move the cursor to the right Special characters and symbols As you enter the Internet Fax address it will appear character by character on the LCD panel Receiving E mail or Internet Fax There are 2 wa...

Страница 59: ...seconds If your machine is out of paper when receiving data the received data will be held in the machine s memory This data will be printed automatically after paper is re inserted into the machine For European Asian and Oceanian machines Memory receive must be switched ON If the received mail is not in a plain text format or an attached file is not in the TIFF F or JPEG format the following erro...

Страница 60: ...is not available for color fax documents This can be done through the front panel The steps for configuring Fax Forward can be found in the User s Guide supplied with your machine Relay Broadcasting This function allows the Brother machine to receive a document over the Internet and then relay it to other fax machines through conventional telephone lines If you wish to use your machine as a relay ...

Страница 61: ... uk this machine will then forward the document to a standard fax machine using a conventional telephone line If your E mail address is FAX brother com you must configure a trusted domain name of brother com on the machine in England that will broadcast the document to the conventional fax machine If you do not enter the domain name information then the machine in the middle the machine that will ...

Страница 62: ...achine UKFAX brother co uk Fax 123 2 Press the Set key 3 Enter the phone number of the second Fax machine UKFAX brother co uk Fax 456 4 Press Black Start TX Verification Mail Transmission Verification Mail supports two separate functions Verification Mail for sending allows you request notification from the receiving station that the I Fax or E mail was received and processed Verification Mail for...

Страница 63: ...iginal sending machine or user The receiving station must support the MDN field in order to be able to send a notification report otherwise the request will be ignored Setup Mail RX There are three possible settings for this option On MDN Off Receive Notification On When switched to On a fixed message is sent back to the sending station to indicate successful reception and processing of the messag...

Страница 64: ...important information for using Internet Fax Factors such as the receiver s location structure of the LAN system and how busy the network is may cause the system to take a long time to send back an error mail normally 20 sec to 30 sec In the case of transmission through the Internet due to its low level of security we recommend that you use standard phone lines to send confidential documents If th...

Страница 65: ...A protocol automatically assigns an IP address from the range 169 254 1 0 to 169 254 254 255 If you want to disable the APIPA protocol set APIPA to Off using control panel For more information see page 2 8 If the APIPA protocol is disabled the default IP address of a Brother Print Fax server is 192 0 0 192 To change it use the machine s control panel the BRAdmin Professional utility software or le...

Страница 66: ...ion This means that BIP is compatible with most common E mail software packages The only requirement is that the E mail server be capable of sending E mail message over the Internet In more detail the procedure works in the following way If you are connected to a Local Area Network the E mail message is passed to the E mail server which in turn transmits the message out over the Internet using the...

Страница 67: ...s for example if you assign the E mail address emailprinter xyz com then the mail account name would be emailprinter 2 Make sure that the Print Fax server is installed and running with TCP IP enabled and has a valid IP address assigned to it Because access to the E mail server on most networks is usually restricted you may need to have your network administrator check the configuration and add the...

Страница 68: ...TP tab 4 Enter the address of the POP3 server consult your network administrator if you do not know this address 5 Enter the mailbox name for the remote Brother Print Fax server Usually this will be the first part of the E mail address for example if the E mail address of the print server is emailprinter xyz then the mailbox name would be emailprinter 6 Enter the password for the mailbox if any 7 ...

Страница 69: ...ad menu select Utilities to find out Network Print Software 2 Click it to download the software After download completed open the file to start the Brother Network Print Software installation program 3 Push the Next button in response to the Welcome message 4 Select the Brother Internet Print button 5 Select the desired directory to install the BIP files and then push Next The installation program...

Страница 70: ... not know this address Also specify if you are going to use the Partial E mail Print option and the Notification type 10 Press OK to continue You will then be asked to re start your computer 11 Once your computer has re started you must create a printer on your Windows 98 Me 2000 XP system using the standard Windows 98 Me 2000 XP printer setup procedure To do this go the Start button select Settin...

Страница 71: ...dows 2000 XP users 15 Select the Brother Internet port BIP which you selected in step 6 and press Next 16 Select the desired model of the remote printer or FAX for example Brother FAX series 17 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 18 Enter any d...

Страница 72: ... then choose Properties Click on the Details tab and push the Add Port button In the Add Port dialog select the Other radio button Windows 98 Me only and then Brother Internet Port Click OK and it will give you the Port Name text box Any unique name can be given here as long as it starts with BIP and another port does not already exist with the same name Other Sources of Information 1 Visit http s...

Страница 73: ...nt Verify that the machine and the configuration are good by printing the Network configuration page Refer to page 3 19 of this user s guide If the test fails check a If the LCD does not display LAN Active after being connected to the network then the network firmware settings may be corrupted Please refer to Step 3 b In this event try to restore the factory default settings of the Print Fax serve...

Страница 74: ...ax server name under the Brother Ink IP icon in the Chooser If it is visible then the connection is good so proceed to the Macintosh Section Otherwise go to step 3 If you use the Rendezvous function please visit the Brother Solutions Center web site on http solutions brother com 3 If you cannot make any of the connections in step 2 check the following a Make sure the machine is powered on and on l...

Страница 75: ...s printing check the following 1 If you can print small jobs but large graphics jobs are distorted or incomplete make sure that you have adequate memory in your machine and the latest printer driver installed on your computer The latest Brother printer drivers can be downloaded from http solutions brother com 2 Check the individual protocol troubleshooting sections in this chapter for additional c...

Страница 76: ... started the bootp daemon on any UNIX workstation and bootp is enabled i e the is removed from the bootp entry in the etc bootptab file is correctly configured 5 Also verify that host computer and the Print Fax server are either on the same subnet otherwise that the router is properly configured to pass data between the two devices Windows 98 Me Peer to Peer Print LPR Troubleshooting If you are ha...

Страница 77: ...le check to make sure that the E mail parameters that you configured on the PC and on the remote Print Fax server match those that are configured on the E mail servers 2 If you can print small files OK but are having problems printing large files the problem may be in the E mail system Some E mail systems have difficulties printing large files If the file does not reach its destination intact then...

Страница 78: ...rver there are some cases that the error mail will not be sent back 4 Messages cannot be received in an HTML format This format is not supported All messages must be received in a TIFF F or JPEG Format 5 If the size of a documents image data is huge there is a possibility of unsuccessful transmission if the system administrator has imposed a limit on the maximum size of E mails and their attachmen...

Страница 79: ... less for each relay broadcast 11 When receiving E mail messages from the POP3 server the machine can receive a maximum of 32 mail messages If there are more than 32 mail messages in the POP3 server the machine will receive a maximum of 32 mail massages and then receive the remaining after the next polling interval 12 The Print Fax Server requires a portion of the user memory for operation The num...

Страница 80: ...hines and E mail addresses Brother Internet Fax Printing Software BFP is a Windows 98 Me and Windows 2000 XP software utility that gives network PC Fax and Internet Fax functionality from the desktop to users on your network or over the Internet BFP utilizes SMTP as the transport for sending documents from your PC This allows any PC supported by a SMTP mail server to send an Internet FAX even if t...

Страница 81: ...t the model to download the software From download menu select Utilities to find out Brother Internet Fax Printing Driver 2 Click it to download the driver After download completed open the file to start the installation program Next you will be presented with the licensing agreement please carefully read the agreement and make the necessary choice ...

Страница 82: ...rated below It is very important that you enter your own E mail address You also need to configure the SMTP mail server IP address or host name as illustrated above If in any doubt contact your Network Administrator for assistance When Installing BFP on Windows 2000 and XP operating systems we recommend that you add a to the end of the port name so BFP1 BFP1 This can be the host name or IP address...

Страница 83: ...tive machine as the network fax print server To alter BFP settings select Start Printers and Faxes to open the Printers dialogue box From the Printers windows illustrated below highlight the Brother Internet Fax and right click the mouse From the list presented select Properties You are now presented with the screen below which allows you to configure the BFP settings To change the details of the ...

Страница 84: ...guration press the Configure Port key From the Configure Port dialogue box you can change the settings Relay Broadcast Function Before you can successfully use this machine as a network fax solution you need to switch the feature Relay Broadcasting ON at the machine In addition you also need to set a Trusted Domain at the machine ...

Страница 85: ... setting the Trusted Domain For instance if a network machine has an E mail address of fax brother com and users of this machine also have E mail addresses with the same domain name then the machine must be told to allow these users to send network faxes through the machine This is known as the Relay Function and Trusted Domains So we set the trusted domain as brother com Trusted Domains Provide s...

Страница 86: ...and then double click the Add or Remove programs icon From the list of installed programs select the Brother Internet Fax Vx xx as shown below then click the Add Remove button In the case of Windows 2000 XP you also need to remove the Brother Internet Fax Driver from the Start Control Panel Add or Remove Programs properties ...

Страница 87: ...to manually remove the Brother Internet Fax Driver from the printers list To do this select Start Printers and Faxes you are then presented with the Window illustrated below Right click the Brother Internet Fax from the list click Delete Accept the confirmation and the driver will be deleted ...

Страница 88: ...addresses and E mail address of all the contacts that you wish to use with the BFP Software Additionally you can create Groups of contacts that you may wish to broadcast documents to From the Start menu select Programs Brother Brother MFL Pro Suite Internet Fax and then click Brother Address Book The Brother Address Book dialog box will appear ...

Страница 89: ...box click the icon to add a member The Brother Address Book Member Setup dialog box will appear 2 In the Brother Address Book Member Setup dialog box type the member s information Name is a required field You can also enter the an E mail contact address and machine address for the address book member Click the OK button to save the member s information When creating the Address Book member please ...

Страница 90: ...n the Brother Address Book dialog box click the icon to create a group The Brother Address Book Group Setup dialog box appears 2 Type the name of the new group in the Group Name field 3 In the Available Names box select each member to be included in the Group and then click Add 4 Members you add to the group will be listed in the Group Members box 5 After all the members have been added click OK ...

Страница 91: ... can export the address book to an ASCII text file csv To export the current telephone book 1 From the Address Book select File point to Export and then click Text OR Click Vcard and go to Step 5 2 Select the data fields you wish to Export from the Available Items column and then click Add 3 If you are exporting to an ASCII file select Divide Character Tab or Comma This selection inserts a Tab or ...

Страница 92: ... the BFP dialogue box will be displayed From this dialogue box you can either specify an address in the address line or select a location from the address book If you wish to type more than one location in the address line make sure they are separated by When entering a Fax Contact you must first specify the Internet Address of the machine that will send the document followed by the fax number as ...

Страница 93: ...nter Web BRAdmin The Web BRAdmin software is designed to manage all LAN WAN Brother network connected devices By installing the Web BRAdmin server software on a computer running IIS Administrators with a Web browser can connect to the Web BRAdmin server which then communicates with the device itself Unlike the BRAdmin Professional utility which is designed for Windows systems only the Web BRAdmin ...

Страница 94: ...mand in the Brother Print Fax server remote console to see a list of available services Enter HELP at the command prompt for a list of supported commands Where xxxxxx is the last six digits of the Ethernet address for example BRN_310107_P1 Service Example Definition BINARY_P1 TCP IP binary NetBIOS service TEXT_P1 TCP IP text service adds carriage return after each line feed BRN_xxxxxx_P1 Quickdraw...

Страница 95: ...When Brother Network PC FAX in used from a PC that has BRAdmin Professional installed an extra option appears in BRAdmin By selecting a networked machine in the BRAdmin main window and right clicking it you will be presented with an extra option Import Auto Dial If import Auto Dial option does not appear open the Brother PC FAX address book by selecting Start Programs Brother MFL Pro Suite PC FAX ...

Страница 96: ...e machine into the Brother Address Book and also use members of the Brother Address Book and send them to the machine You can now make changes to the data in the Brother Network PC FAX Address Book and click OK This data is then stored in the Windows Temp Folder and can be used to update singular or multiple machine on the network Highlight singular or multiple networked Brother machine in the mai...

Страница 97: ... displayed showing the upload status of current machine and beneath this the whole progress is displayed if updating multiple machine When the process is finished a dialog box is displayed showing which machine on the network have been updated ...

Страница 98: ...owing RARP BOOTP DHCP APIPA NetBIOS Name Resolution WINS DNS Resolver LPR LPD Port9100 SMTP POP3 Rendezvous TELNET SNMP TFTP Network 10 100Base TX Ethernet Network Network Printing Windows 98 Me Peer to Peer Printing Windows 2000 XP TCP IP Printing Macintosh Printing Quick Draw over TCP IP Rendezvous Network PC Fax send Windows 98 98SE Me and Windows 2000 XP Mac OS 8 6 9 2 Mac OS 10 2 4 or greater...

Страница 99: ...0x200 204x98 204x196dpi Coding System MH Width 1728 dot Fax E mail I Fax Forwarding Paging feature Please check the User Guide for your Brother MFC to verify is this feature is available Scan to key E mail OCR Image File Internet Fax Relay E mail Relay Relay Broadcast SMTP POP3 E mail server required ...

Страница 100: ...ndows 98 98SE 32MB or greater 64MB recommended for Windows Me 64MB or greater 128MB recommended for Windows 2000 XP For Macintosh connection Computer Ethernet ready Power Macintosh RAM 32MB or more 64MB or more recommended for Mac OS 8 6 9 2 128MB or more 160MB or more recommended for Mac OS X 10 2 4 or greater OS Mac OS 8 6 9 2 Mac OS X 10 2 4 or greater Management Utilities BRAdmin Professional ...

Страница 101: ...erver Primary 000 000 000 000 Secondary 000 000 000 000 000 000 000 000 9 APIPA On Off On 2 Setup Internet 1 Mail Address 60 characters 2 SMTP Server 000 255 000 255 000 255 000 255 Name up to 30 characters 000 000 000 000 3 POP3 Server 000 255 000 255 000 255 000 255 Name up to 30 characters 000 000 000 000 4 Mailbox Name up to 20 characters 5 Mailbox Pwd Password Verify 3 Setup Mail RX 1 Auto Po...

Страница 102: ... D DHCP 2 1 2 4 DNS Server 3 8 E Error 6 11 Error Mail 3 13 Error mail 6 11 Ethernet 3 17 F Factory Default 3 19 A 9 G Gateway 1 3 3 6 H Host Name 3 6 I IBM LAN Server 4 1 IIS A 1 Internet 3 9 7 1 Internet FAX 6 1 Internet Fax 1 7 Internet Printing 7 1 IP Address 1 2 3 5 ISP Internet Service Provider 7 2 J JPEG 6 1 L LAN 3 1 LAN Server 4 1 M Macintosh Printing 5 1 Mail Address 3 9 Mail Header 3 12...

Страница 103: ...1 Printing 1 6 Protocol 1 1 Q Quick Draw 5 1 R RARP 2 5 Relay Broadcast 3 15 9 5 Relay Broadcasting 6 7 Relay Domain 3 16 Relay Report 3 16 Rendezvous 5 1 RFC 1001 2 4 S Server Password 4 1 SMTP 7 2 7 6 SMTP Server 3 10 Subnet Mask 3 5 Subnet mask 1 2 T TCP IP 1 1 3 2 TCP IP Printing 4 5 TCP IP protocol 2 1 Text 6 4 TEXT_P1 A 2 TIFF F 6 1 Time Zone 3 17 Transmission Verification Mail 6 9 W Warp Se...

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