Troubleshooting and Maintenance
117
MAINTENANCE
17
Troubleshooting and Maintenance
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this happens, the machine
often identifies the problem and displays an error message. The table below explains the most
common error messages.
ERROR MESSAGE
CAUSE
ACTION
CHECK CARTRIDGE
An ink cartridge is not installed
properly.
Re-install the ink, seating it
properly. (See
CHECK DOCUMENT
Documents were not inserted or fed
properly, or document was longer
than 90 cm.
CHECK PAPER
MFC is out of paper.
Add recording paper and then
press
Mono Fax Start
.
CHECK PAPER SIZE
Your paper is smaller than A4 size.
(The machine can not print fax
messages, Help list or any other fax
reports if the paper isn’t A4 size.)
Reload the A4 paper, and then
press
Mono Fax Start
.
COMM.ERROR
Poor phone line quality caused
communication error.
Try the call again. If problem
continues, call Telephone
Company to check your phone
line.
CONNECTION FAIL
You tried to poll a fax machine that is
not in Polled Waiting mode.
Verify the other party’s polling
setup.
COVER OPEN
Scanner cover is not closed
completely.
Open the scanner cover, then close
it.
DISCONNECTED
The other party or other party’s fax
machine terminated the call.
Try to transmit, calling the other
party to see what happened or
receive again.
DOC. COVER OPEN
The document cover is open when
you try to scan a document using the
ADF.
Remove any paper from the ADF
and close the document cover.
HIGH
TEMPERATURE
The print head detects high
temperature.
Use the machine at the cool room
or cool your room.
Содержание MFC-590
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