
Troubleshooting
181
6
Paper jams
6
Always remove the remaining paper from the paper tray and straighten the stack when you are adding new
paper. This helps prevent multiple sheets of paper from feeding through the machine at one time and
prevents paper jams.
Paper is jammed in the multi-purpose tray
6
If the Touchscreen displays
Jam MP Tray
, follow these steps:
a
Remove the paper from the MP tray.
b
Remove any jammed paper from in and around the MP tray.
c
Fan the paper stack, and then put it back in the MP tray.
d
When loading paper in the MP tray, make sure that the paper stays under the maximum paper height
guides on both sides of the tray.
e
Press
Retry
to resume printing.
Paper is jammed in Paper Tray 1 or Tray 2
6
If the Touchscreen displays
Jam Tray
,
Jam Tray1
or
Jam Tray2
, follow these steps:
a
Pull the paper tray completely out of the machine.
For
Jam Tray
or
Jam Tray1
: