Troubleshooting
60
6
Error message printout
6
The printer will report problems by printing an error message as defined in the following table. Take the
corrective actions for the error message.
Paper handling
6
First, make sure that you are using paper that meets Brother recommended paper specifications. See
Error message
Action
MEMORY FULL
Press the
Go
button to print the data left in the printer. Cancel the print job if you
want to delete the data remaining in the printer, see
Reduce the print resolution or reduce the complexity of your document.
PRINT OVERRUN
Press the
Go
button to print the data left in the printer. Cancel the print job if you
want to delete the data remaining in the printer, see
If this does not clear the error, reduce the complexity of your document or reduce
the print resolution.
Set page protection to
AUTO
by using the supplied Windows
®
driver or Remote
Printer Console program.
RESOLUTION REDUCED TO
ENABLE PRINTING
(The printer has printed the
document at a reduced
resolution)
Reduce the complexity of your document before you print to prevent automatic
reduction in the resolution.
Problem
Recommendation
The printer does not feed
paper.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it before printing. Sometimes it is helpful to remove the
paper, turn the stack over and put it back in the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Check that manual feed mode is not selected in the printer driver.
The printer does not feed paper
from the manual feed slot.
Re-insert the paper firmly, one sheet at a time.
Make sure that manual feed mode is selected in the printer driver.
The printer will not feed
envelopes.
The printer can feed envelopes from the manual feed slot. Your application
software must be set up correctly to print on the envelope size you are using. This
is usually done in the page setup or document setup menu of your software.
Please see your software application manual.
A paper jam has occurred.
Clear the jammed paper. See