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HL-2030/2040/2070N SERVICE MANUAL
Confidential
7-19
S-3
This printer does not appear in Chooser (Mac OS
®
9.1 to 9.2) or Print center
(Mac OS
®
X 10.2.4 or greater).
User Check
(1) Check the printer is turned on.
(2) Check the USB cable is connected correctly.
(3) Check the printer driver is installed correctly.
Possible cause
Step
Check
Result
Remedy
Printer
connection
1
Select ‘Apple System Profiler’
in Apple Menu. Are the
following items indicated in the
USB box of the Device and
Volumes tab?
•
Product ID: 0x27 (for HL-
2030), 0x28 (for HL-2040),
0x29 (for HL-2070N)
•
Vender: Brother International
Corporation (or 0x4f9)
No
Check the printer is turned on
and the USB cable is
connected correctly.
Check that the USB cable
used is the shielded twisted
pair type and 5 m or less.
Try to connect the printer and
PC with the USB cable
directly.
Driver
installation
2
Are there the following files in
the Extensions Folder of
System Folder?
No
Try to re-install the printer
driver.
<For System 9.1 – 9.2>
•
BR_PrintMoniter (laser)
•
Brother Laser
Yes
Turn off the printer and PC
power switch, and check all
connections between them.
Then, turn them on again.
S-4
Make sure that the supplied Macintosh
®
printer driver is installed in the Hard
Disk and that it is selected with Chooser (Mac OS
®
9.1 to 9.2) or Print Center
(Mac OS
®
X 10.2.4 or greater).