If a problem occurs while you are using this product, resolve it by using
the following methods:
Troubleshooting
Problem
Check
Action
The screen
is blank.
Is the AiRScouter
turned off?
Press the power button to turn
the AiRScouter on.
Has the external
battery discharged?
Disconnect the external battery
and connect the AiRScouter to
a different external battery or
power source.
Is the resolution of
the input device set
to the input resolution
of the AiRScouter?
Check the product
specification and set the
resolution of the input device
to the input resolution of the
AiRScouter.
Is the video input
cable connected
correctly?
Disconnect the HDMI cable
from the AiRScouter and from
the input device, and then
reconnect it.
The image
has frozen.
Is the video input
cable connected
correctly?
Disconnect the HDMI cable
from the AiRScouter and from
the input device, and then
reconnect it.
-
Reset the control box by
powering it off and back on
again.
The edges
or corners
of the image
on the
display
screen are
not visible.
Has the position of
the head display unit
been correctly
adjusted?
Adjust the position and angle
of the flexible arm and head
display until you can see the
complete image.
The display
screen is
blurry.
Is the focal length
adjusted correctly?
Turn the focus adjustment dial
on the head display right and
left to adjust the focal length.
The display
screen is
too dark, or
too bright.
Is the brightness set
correctly?
Press the brightness button to
adjust the brightness.
The display
screen is
too dark to
see.
Is the current
environment
extremely bright?
Check whether direct sunlight
is getting in, and whether
anything in the surrounding
area is emitting extremely
bright light.
The image
displayed on
the screen
is too small
or does not
fill the whole
screen.
Is the zoom mode set
to Reduce?
Press and hold the brightness
button for two seconds.
The image
displayed
appears
to have
dirt on it.
Is there dirt on the
lens of the head
display unit?
Clean the lens of the head
display unit with a soft cloth.
If you are using a
camera as an input
device, is there dirt
on the lens of the
camera?
Clean the lens of the camera.
The fit of the
head band
feels loose.
Are you using the rear
band?
Use the rear band to tighten
the head band.
Is the fit still loose
when you are using
the rear band?
If the head band has been
over-stretched, it will not return
to its original shape and may
have to be replaced. Contact
your Brother dealer for more
information on purchasing a
replacement part.
The head
band fits
poorly on
the head
when
wearing
glasses.
Does the head band
touch the arms of your
glasses?
If possible, use glasses with
curved arms (that follow the
shape of the ears) so that they
do not touch the head band.
If, after reading the troubleshooting tips, you are unable to resolve your
problem, visit the Brother Solutions Center at support.brother.com
Requesting repairs
If that does not solve the problem, note the following information and
contact your Brother dealer:
• Your AiRScouter's serial number
• Problem symptoms
• Problem context (for example, what you did and what you expected to
happen)
• Problem occurrence frequency (for example, always or intermittently)
Part retention period:
The minimum part retention time of functional parts for repair of this
product is five years from the end of manufacturing (two years for printed
materials).
For FAQs, troubleshooting and more, visit the Brother Solutions Center at
The
movement
of the
flexible arm
is too tight
or too loose.
Has the tightness
of the ball joint been
adjusted?
Turn the dials of the ball joints
between the flexible arm and
the head band, and between
the flexible arm and the head
display, to adjust their
tightness.
Nothing
happens
when
buttons are
pressed on
the control
box.
Is the key lock mode
on?
Slide the key lock switch to the
right.
Appendix
Before requesting repairs make sure you have performed the tasks listed
section.
Problem
Check
Action