5 - 7
TROUBLESHOOTING
Faded or Dirty Printouts, White Areas (drop-outs), Creases, Blurs
Symptom
Possible Cause
Action
Faded printouts
Is the media suitable?
Replace the media with a recommend size
and type, and confirm that your printer
driver settings are correct.
See
Suitable and Unsuitable Paper Types
Is the paper damp?
Replace the paper.
See
The print head cartridge is old or damaged. Replace the print head cartridge.
Replacing the Print Head Cartridge
Is the printer driver’s toner save function
active?
In the printer driver, deactivate the toner
save function on the
Graphics
tab
(Windows
®
), or the
General
dialog box
(Macintosh
®
).
See
Help
.
The power supply is defective.
Contact your dealer or Brother Customer
Service.
Dirty spots are
printed
Is the media suitable? Are you using
preprinted or inkjet paper?
Replace the media with a recommend size
and type, and confirm that your printer
driver settings are correct.
See
Suitable and Unsuitable Paper Types
The print head cartridge is old or damaged. Replace the print head cartridge.
Replacing the Print Head Cartridge
Vertical black lines
The print head cartridge, transfer roll
cartridge or fuser unit is old or damaged.
Check the print head cartridge, transfer roll
cartridge and fuser unit and replace them
as necessary.
See
Replacing the Print Head Cartridge
Replacing the Transfer Roll Cartridge
See Replacing the Fuser unit (FP-12CL)
Recurring smudges
Dirt in the paper path.
Print several blank sheets.
The print head cartridge, transfer roll
cartridge or fuser unit is old or damaged.
Check the print head cartridge, transfer roll
cartridge and fuser unit and replace them
as necessary.
See
Replacing the Print Head Cartridge
Replacing the Transfer Roll Cartridge