
Questions about installation?
Call our customer service department at 888-542-3355 or visit brondell.com
TROUBLESHOOTING
Problem
Possible Cause
Solution
There is no water flow.
Incoming cold water supply valve is
tur
ned off.
Turn on incoming cold water supply valve.
There is not enough
wat
er flow.
The tubing is bent or twisted.
Straighten out the hose. If water flow is still
impacted, replace the hose.
The water supply valve is not turned on
all the way.
Ensure the water supply valve is open
completely.
The temperature of the tap water
decreased sharply.
If the water temperature decreses due to
inclement weather, water will flow more
slowly through the system than normal.
The life of one or more of the filters has
run out.
Replace the filters, per the instructions on
Page 17.
The water tastes or
smells bad.
The life of the filters has expired.
Replace the filters, per the instructions on
Page 17.
There is a leak
surrounding one of
the hose connections.
The tubing is not inserted into the quick
connector completely.
Ensure the hose is inserted completely.
The end of the tube is damaged.
C
ut the tubing off at the damaged area and
connect the tube again, or replace the tubing
entirely.
Water is leaking from
the head Connection
Assembly.
An O-ring on one of the filters is
damaged.
Determine which filter or filters are affected
and contact the Brondell service center.
TROUBLESHOOTING