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Troubleshooting B-6

Problems With
Installing
Modem
Drivers

A Hardware Installation error message appears on a Windows XP operating

system when a driver is being installed.

At the time of this product's release, Microsoft strongly encouraged companies to

submit their hardware solutions for certification. If a hardware device driver is not

submitted for Microsoft certification, a warning message similar to the one below

appears.

You may see this message when installing this driver or update. If you do, click the

Continue Anyway

button to successfully complete your installation. Visit the

www.creative.com site for the latest driver updates.

Содержание DI3652

Страница 1: ......

Страница 2: ...r medium except as specifically allowed in the license agreement The licensee may make one copy of the software for backup purposes No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose without the written permission of Broadxent Ptd Ltd Copyright 2002 2003 Creative Technology Ltd All rights...

Страница 3: ...Contents ...

Страница 4: ...epare your computer 1 2 Step 2 Insert the modem card 1 3 Step 3 Connect to power supply 1 3 Step 4 Connect to telephone line and telephone 1 4 Step 5 Install drivers and applications 1 4 Notes on connecting the telephone line and telephone 1 5 2 Installing Modem Drivers Installing the Modem Driver In Windows 98 SE 2000 Me XP 2 1 3 Testing Modem Drivers In Windows 98 SE Me 3 1 In Windows 2000 3 2 I...

Страница 5: ...1 Internet Access 5 1 Videoconferencing 5 1 V 92 features 5 2 V 44 Data Compression 5 2 Quick Connect 5 2 PCM Upstream 5 2 Modem On Hold 5 3 Using Modem On Hold 5 4 Receiving a call 5 4 Making a call 5 5 Appendixes A Technical Specifications Plug and Play A 1 Data Features A 2 Fax Features A 2 Videoconferencing Support A 2 ...

Страница 6: ...ng Problems Installing Software B 1 Resolving Hardware Conflicts B 2 Resolving Conflicts in Windows 98 SE Me B 2 Problems with Your Modem B 3 Problems with Modem On Hold B 5 Problems With Installing Creative Drivers B 6 ...

Страница 7: ...Before You Begin ...

Страница 8: ...bers Your modem card has a model number and a serial number After removing the modem card from its packaging write down its model and serial numbers for future reference You will need to provide these numbers when contacting our Technical Support office Checking System Requirements An available PCI 2 1 compliant slot Intel Pentium II 300 MHz or higher IBM compatible PC 64 MB RAM 128 MB recommended...

Страница 9: ...hout this document Note This highlights additional or important information about a feature Caution This highlights proper usage of your product Use this information to avoid risky situations Warning This warns you of possible hazards to yourself or your product that may result in injury or damage ...

Страница 10: ...1 Installing Hardware ...

Страница 11: ...n your modem card can be seen in Figure 1 1 Place the modem card in front of you as you go through this chapter This will help you identify the various components found on your modem card Figure 1 1 The jacks on your modem card Telephone Line Jack The Telephone Line jack allows you to connect to a telephone line for data transmission and document faxing Rear Panel Phone Jack The Phone jack allows ...

Страница 12: ...charge any residual electricity in the power supply 4 Remove your computer casing 5 Remove the metal bracket from an unused PCI slot as shown in Figure 1 2 You will need a screw to secure your modem card to the computer Turn off the main power supply and disconnect your computer s power cord Systems using an ATX power supply unit with soft power off may still be powering the PCI slot This can dama...

Страница 13: ...replace the computer casing 2 Plug the power cord back into the wall outlet and then turn on the computer Do not force the modem card into the slot Make sure that the gold finger PCI connector on the modem card is aligned with the middle of the expansion slot before you insert the card If it does not fit properly gently remove it and try again Figure 1 3 Aligning the modem card against the slot 1 ...

Страница 14: ...ne to the Phone jack of the modem 3 Connect one end of the telephone cable provided to the wall outlet and the other end to the Telephone Line jack of the modem Step 5 Install drivers and applications To install drivers and applications refer to Installing Modem Drivers on page 2 1 Figure 1 4 Connecting the telephone line and telephone to your modem Phone jack Telephone Line jack To telephone line...

Страница 15: ...t be used on toll or coin operated lines Contact your local telephone company for help if you are not sure about the suitability of your telephone line This modem is intended for use on an analog telephone line also called a POTS Plain Old Telephone Service line This modem cannot be connected directly to a digital telephone line such as those commonly found in businesses Either obtain an analog li...

Страница 16: ...2 Installing Modem Drivers ...

Страница 17: ...tall and then click the OK button For Windows 98 SE users only When prompted to locate the SLM CAT file click the Browse button and locate the driver file in E Drivers Win98 where E represents your CD ROM drive and then click the OK button For Windows XP users only When installing drivers from the installaton CD you may see a message from Microsoft telling you that the drivers are not certified If...

Страница 18: ...3 Testing Modem Drivers ...

Страница 19: ...ostics tab Figure 3 1 4 Click the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Conflicts in Windows 98 SE Me on page B 2 Figure 3 1 ...

Страница 20: ...Click the Diagnostics tab The Broadxent V 92 DI3652 1 Properties dialog box similar to Figure 3 2 appears 6 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Conflicts in Windows 2000 XP ...

Страница 21: ...roadxent V 92 DI3652 1 Properties dialog box appears 5 Click the Diagnostics tab Figure 2 3 and then click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Conflicts in Windows 2000 XP on page...

Страница 22: ...4 Uninstalling Modem Drivers ...

Страница 23: ...ow to uninstall the modem In Windows 98 SE Me 1 Click Start Settings Control Panel 2 Double click the Add Remove Programs icon The Add Remove Programs Properties dialog box appears 3 Click the Install Uninstall tab Figure 4 1 4 Click Broadxent V 92 DI3652 1 and then click the Add Remove button 5 When the Modem Uninstallation dialog box appears click the Yes button 6 Turn off your computer and remo...

Страница 24: ... Control Panel 2 Double click the Add or Remove Programs icon 3 Click the Change or Remove button Figure 4 2 4 Click Broadxent V 92 DI3652 1 and then click the Change Remove button 5 When the Modem Uninstallation dialog box appears click the Yes button 6 Turn off your computer and remove the modem card Figure 4 2 ...

Страница 25: ...5 Modem Features ...

Страница 26: ... your modem to send and receive fax documents This feature also allows you to configure the modem to serve as a fax on demand system by using the software provided Internet Access Internet Support with the latest drivers and V 92 protocols available for download to ensure fast connections and the best online experience every time you connect Videoconferencing Your modem comes complete with V 80 st...

Страница 27: ...ive e mail with new compression designed specifically for the Internet Quick Connect Quick Connect cuts dial up time to as little as half by learning how to connect to your ISP the first time you call and repeating that for future connections PCM Upstream PCM Upstream increases your upload speed by as much as 40 percent so you can send e mails with attachments send files through Instant Messaging ...

Страница 28: ...rvice from your phone company to pause your Internet connection while you answer calls With the Caller ID service Incoming Modem On Hold also identifies incoming callers Outgoing Modem On Hold works with the Three Way Calling service from your Phone company to let you pause your Internet connection while you make phone calls If Modem On Hold has been enabled but your ISP does not support this feat...

Страница 29: ... have to complete your call The Internet connection is automatically cut off after the hold time expires Your call remains connected After completing your call hang up the telephone and then click the Reconnect button 3 A dialog box similar to Figure 5 3 appears The modem will reconnect to the Internet Your phone line needs to be Call Waiting enabled to support Modem On Hold Your ISP must be able ...

Страница 30: ... similar to Figure 5 6 appears telling you how much time left you have to make and complete your call The Internet connection is automatically cut off when the specified hold time expires Your call remains connected After completing your call hang up the telephone and then click the Reconnect button 5 A dialog box similar to Figure 5 7 appears The modem will reconnect to the Internet Figure 5 4 Fi...

Страница 31: ...A Technical Specifications ...

Страница 32: ...ces Figure A 1 Plug and Play Resource Information DEPENDENT FUNCTIONS RESOURCE INFORMATION Choice 1 COM 3 I O Port 3E8 to 3EF IRQ 3 4 5 7 9 10 or 11 Choice 2 COM 4 I O Port 2E8 to 2EF IRQ 3 4 5 7 9 10 or 11 Choice 3 COM 2 I O Port 2F8 to 2FF IRQ 3 Choice 4 COM 1 I O Port 3F8 to 3FF IRQ 4 Choice 5 Free For All I O Port 2A0 to 2A7 2A8 to 2AF 2D8 to 2DF IRQ 3 4 5 7 9 10 11 or 15 ...

Страница 33: ...ntrol and error control are implemented in the hardware Therefore no special drivers or libraries are needed to take advantage of higher speeds and data reliability Automatic dial and answer capabilities Fax Features Supports Class 1 fax commands Fax speeds up to 14 400 bps for send and receive Compatibility with the following fax modem transmission standards V 17 14400 bps V 21 Channel 2 300 bps ...

Страница 34: ...B Troubleshooting ...

Страница 35: ...con on your Windows desktop 2 In the My Computer window right click the CD ROM drive icon 3 On the shortcut menu click AutoPlay and follow the instructions on the screen To install the software from the CD without enabling AutoPlay 1 Leave the installation CD in the CD ROM drive 2 Click Start Run 3 In the Run dialog box type E ctrun ctrun exe where E is your CD ROM drive 4 Follow the instructions ...

Страница 36: ... box appears 3 Click the Device Manager tab 4 Double click Modem 5 Select your modem and click the Properties button The Properties dialog box of the modem appears 6 Click the Resources tab 7 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box the...

Страница 37: ...o to the Properties dialog box of the conflicting peripheral device and select the same check box there 10 Restart your system to allow Windows 2000 XP to reassign resources to your modem and or the conflicting peripheral device Problems with Your Modem The modem fails to accept commands to dial or answer a call There may be an improper telephone line connection Check the following Make sure the t...

Страница 38: ...l due to one of the following reasons Your local telephone system does not generate the dial or busy tone when the remote user hangs up The silent period for the modem or communications software to detect that the remote user has hung up is not long enough The modem or communications software cannot detect a different dial or busy tone For example if you are connecting to a PABX system the dial or...

Страница 39: ...lve this problem Enable Modem On Hold See Modem On Hold on page 5 3 Contact your telephone service provider to enable call waiting If your Internet service provider does not support Modem On Hold change your service provider to one that does Internet connection is lost after outing phone calls This may be caused by the following reasons Modem On Hold is not enabled Your phone line is not enabled w...

Страница 40: ...t strongly encouraged companies to submit their hardware solutions for certification If a hardware device driver is not submitted for Microsoft certification a warning message similar to the one below appears You may see this message when installing this driver or update If you do click the Continue Anyway button to successfully complete your installation Visit the www creative com site for the la...

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