Guarantee & Service Policy
• Components that are subject to general wear and tear such as filters, seals, ‘O’ rings
and washers etc.
• Damage caused by faulty installation
• Damage caused by lime scale or any waterborne debris
• Damage caused by inappropriate cleaning products (see cleaning section)
• Damage caused by the use of non-Bristan parts
•The product being used for a purpose other than intended by the manufacturer.
In the interests of continuous product improvement Bristan reserves the right to alter
specification as necessary.
Replacement Parts Policy
Replacement Parts Policy
Replacement Parts Policy
Replacement Parts Policy
Important:
Important:
Important:
Important:
In the event of product or component malfunction, DO NOT tamper with or remove the product
from site. Telephone the Customer Services Department and be prepared with the date of
purchase, model number and a clear description of the complaint.
purchase, model number and a clear description of the complaint.
Our service staff are fully qualified to advise on correct installation procedures and will be able
to diagnose whether the fault will require a replacement part or a visit from a Bristan engineer.
If required, a service call will be booked and either yourself or an appointed representative (who
should be a person of 18 years or over) must be present during the visit.
All site visits to products out of guarantee will be carried out free of any parts or labour charges
provided the conditions of the guarantee have been adhered to (the 2
nd
to 5
th
year of the
guarantee is parts only, unless registered).
All site visits to products out of guarantee will be subject to charges for parts and labour.
Charges will also be levied on cancelled appointments, unless advised to Bristan at least 24
hours in advance of the agreed date and time.
Should a product be discontinued, Spare parts stocks will be maintained, but in the event of a
part becoming unavailable Bristan reserve the right to supply a substitute of equal quality.
In order to log an enquiry with us please visit http://www.bristan.com/customerservice
Please visit: www.bristan.com/sparesfinder in order to find spare parts for this product.
Opening times: Please refer to the Bristan website.
Customer Service: Tel: 0844 701 6273 • Fax: 0844 701 6275
Tel: 0844 701 6273 • Fax: 0844 701 6275
Tel: 0844 701 6273 • Fax: 0844 701 6275
Tel: 0844 701 6273 • Fax: 0844 701 6275
7
Need help?
Need help?
Need help?
Need help? Give us a call on 0844 701 6273
0844 701 6273
0844 701 6273
0844 701 6273 and speak to one of our trained advisors.
