SOLO MIXING TAP
Fig 1.
15mm compression
45mm
max
140.0mm
GUARANTEE - SERVICE POLICY
(Available in UK and ROI only)
This product is guaranteed against faulty materials and workmanship for 12 months
from date of purchase. For the guarantee to be valid, the unit must be installed by a
competent person, in accordance with the instruction booklet.
Any part found to be defective during the guarantee period, will (at our option) be
repaired or replaced, free of charge, provided the unit has been installed, and properly
used in accordance with the instruction booklet. This guarantee does not affect your
statutory rights.
Please have the following handy: Model type, Date of purchase, Product number (if
available).
The Customer Service Department will attempt to diagnose the cause of the fault and
advise the necessary action to resolve the problem over the phone. If the fault can not
be resolved and a service call is required, a Site Visit Request form will be sent to you to
complete and return.
Where applicable a fixed fee payment for parts and/or labour will be levied. The cost
incurred and payment methods will be advised over the phone and on the Site Visit
Request form. A completed form, along with payment (if applicable) must be received
before the Service callout can be arranged.
If the fault is not product related or is a component not of our manufacture, a fixed fee
will be made to cover Site visit costs. Additional costs for parts used to rectify related
problem may be imposed.
During the visit, yourself or a responsible person should be present at all times.
Charges will be made if the Service Engineer or Agent can not gain site access at the
prearranged time.
Ensure water and/or electricity supplies have adequate isolation to the unit. If the unit is
concealed, serviceable access should be available. If servicing difficulties arise from not
making the provisions detailed, additional time related costs or a recall charge will be
imposed.