Guarantee
Bristan offers solid guarantees to provide
you with complete peace of mind.
Taps and Mixers
5 year parts and 1 year labour*.
Gold, painted and special finishes
3 years parts only.
All subject to proof of purchase.
Mixer Shower Valves
1 year parts. 1 year labour* (subject
to registration), or 1 year with proof of
purchase.
Gold, painted and special finishes 3 years
parts only.
Pumps and Power Showers
2 year parts. 1 year labour* (subject to
registration).
Electric Showers/Instantaneous Water
Heaters
2 year parts. 1 year labour* (subject to
registration).
Accessories
5 year parts only. Includes bathrooms
accessories, shower accessories (e.g.
hoses, handsets and poles), wastes, WC
levers and light pulls. Gold, painted and
special finishes 3 years parts only.
Sanitaryware
5 year parts only. Subject to proof of
purchase.
Shower Enclosures and Shower Trays
10 year parts (subject to registration), or 2
years with proof of purchase. 1 year
labour* (subject to registration), or 1 year
with proof of purchase.
Heated Towel Rails
5 year parts only. Gold, painted and special
finishes 3 years parts only. All subject to
proof of purchase.
*Labour provided by an approved Bristan
engineer. Guarantee only applies to products
with a manufacturing fault. A deferred
payment will be necessary in order to secure
any visits by our engineers which will be
charged if the problem is found not to be a
manufacturing fault. If the fault is found to be
down to a manufacturing error, the payment
will be released and not charged.
This guarantee applies to products purchased
within the United Kingdom or Republic of
Ireland, but does not apply to products used
commercially.
The guarantee is only available to original
purchasers who have proof of purchase.
The installation must allow ready access to all
products for the purpose of inspection,
maintenance or replacement.
Any part found to be defective during the above
guarantee period will be replaced without
charge, providing that the product has been
installed in accordance with the instructions,
used as intended, and regularly serviced.
Servicing should be carried out at regular
intervals of no more than 12 months and more
frequently in hard water areas (heavy lime
scale) areas.
In the unlikely event that any problems are
encountered with the product’s performance
on installation, you must obtain
guidance/authorisation from our Customer
Service Department, and be able to supply
proof and date of purchase, before any
remedial action is taken.
The guarantee excludes general wear and tear
and damage caused by accident, misuse or
neglect, and does not cover the following:
30
Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisors.
