Troubleshooting
Symptom
Cause
Remedy
No flow from the Boiling
Water Function
Boiling Water Tank is empty at
first switch-on.
Follow the Preparation for Use section.
Boiling Water Tank isn’t
holding water.
Check connections for any leaks.
Contact Customer Services.
Boiling
Water Touch Control
flashing red.
Boiling Water has been
running for a long period
This is a safety feature to prevent the tank
from over-heating. Power off and rest for
2 minutes before switching back on. If the
problem persists, please contact Customer
Services.
Frequent switching between cold and
boiling water over an extended period
Water/Steam is spitting
from the spout.
Unit is boiling.
Press the Boiling Water Touch Control
handle and release the water.
Adjust the water temperature to a lower
setting - See Operation.
Check the aerator isn’t blocked.
Follow the Preparation for Use section to
remove any airlocks.
Water is not hot.
The Boiling Water Tank is
unplugged.
Make sure the appliance is plugged in and
the display is lit.
Make sure the circuit breaker and fuse are
working correctly.
The Boiling Water Tank is not
switched on.
Ensure the Boiling Water Tank is plugged
in and that the Start-Up steps (pg10) have
been followed. Wait until the Temperature
Setting Bar stays lit before use.
Water hasn’t finished heating up.
No heating option has been
selected/Boiling Water Tank is locked.
Ensure that all four lights are not lit on the
Boiling Water Tank. If they are, following the
Start-Up steps to unlock the tank.
Water is too hot.
The water temperature is set too high.
Set the water temperature to a
lower setting - See Operation.
Water is dripping
from the spout.
The Expansion Chamber isn’t
draining correctly.
Draw off 500ml of water to clear and prime
the system. Avoid drawing off less than
150ml per use.
Blocked spout.
See Maintenance Section to Clean Aerator.
Slow flow from the spout.
Water Filter needs changing.
Refer to the Maintenance Steps to change
the water filter. This must be changed every
6 months or it will invalidate the guarantee.
Water doesn’t flow
straight away.
As a safety feature, water is drawn into
the tank after each use to
prevent accidental scalding.
There will be a slight delay until the
instant hot water appears.
After a large volume of water has
been drawn off, there may be a
slightly longer delay in water
appearing from the Instant
Hot Water spout.
No water flowing.
Closed/Partially closed isolation valves.
Make sure isolation valves are fully open.
Flexible tails kinked/blocked.
Ensure pipes are not twisted or
kinked to restrict flow.
Boiling Water Tank may be blocked.
Contact Customer Services.
Need help?
Give us a call on
0330 026 6273
and speak to one of our trained advisors.
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