Troubleshooting
Symptom
Cause(s)
Remedy
No flow or low
flow rate
Partially closed isolation valve.
Open isolation valve.
Instantaneous water heater cycles on and off as flow
rate or pressure is too low.
Increase water flow rate or
pressure through system.
Head of water is below the minimum distance required.
Check the site has the required working
pressures according to the specification.
Hot or cold water being drawn off elsewhere causing
pressure changes or instantaneous boiler temperature
changes.
Do not use other water outlets when using the
taps.
Airlock or partial blockage in the supply pipework or
hoses.
Flush through pipework to ensure removal of
debris and any airlocks.
Water supply failure
Investigate water supply. Check your plumbing
and heating systems for any faults.
Hose is leaking due to aging/damaged O-Rings or
Anti-Friction seals
Call Customer Services for replacement seals
Water
dripping from
taps
This is normal for a short time after using the taps.
This is caused by residual water tension,
the build up of water in the tap body.
If water continues to drip,
possibly due to the ceramic disc valves/cartridge
Remove valves/cartridge and clean, refer to
'Maintenance' section before starting any
maintenance.
Taps do not
turn on
Closed isolation valve.
Open isolation valve.
Mains water supply turned off.
Turn on mains water supply.
Handset
Pressure
Changes
Site water pressure is too high for the working
pressures listed on the specification.
Install a Pressure Reducing Valve in order to
achieve working levels of pressure.
Your fitting has a high quality finish and should be treated with care to preserve the visible surfaces.
All surfaces will wear if not cleaned correctly, the only safe way to clean your mixer tap is to wipe with a
soft damp cloth. Stains can be removed using washing up liquid. All bath cleaning powders and liquids
will damage the surface of your fitting, even the non-scratch cleaners.
Note:
Never use abrasive detergents or disinfectants or those containing alcohol,
hydrochloric acid or phosphoric acid.
General Cleaning
Please use this space for any notes you or your installer may have
regarding the installation/plumbing of this product.
Maintenance - Cleaning/Replacing Cartridge
1
2
3
4
Turn on the
mains water
supply, letting the
water flow for a few
minutes to flush
through the system.
Remove
cap.
Undo grub
screw and
remove
handle.
5
6
Replace handle.
Tighten the
grub screw and
replace the cap.
Using a suitable tool,
remove shroud and
retaining nut.
Remove cartridge.
Replace
cartridge.
Screw on retaining
nut and shroud.
Place cartridge in a suitable
solution and soak until fully descaled.
2.5
mm
2.5
mm
IMPORTANT
Isolate the
water supply
before starting!
At Bristan, we want to make things as easy as possible for our customers. That’s why we offer solid guarantees on
all our products, effective from the date of purchase, to give you peace of mind.
To start your free guarantee simply scan the QR code and register your product.
Alternatively visit www.bristan.com/register.
For any other queries, please call our Customer Service on 0330 026 6273 where our expert team of advisors
will be able to offer you any help and advice.
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Notes
