Troubleshooting
Problem:
The device seems to have frozen and isn’t reacting when any
buttons are pressed.
Solution:
Your device is on low battery; charge it with the included cable.
Problem:
My video playback is “choppy” or “stuttering.”
Solution:
If this is occurring, try copying the video files to your PC. This
problem usually happens when the file is too large to be played back using
your USB connection.
Problem:
After setting the device to record video no files were saved to my
SD Card.
Solution:
Make sure the SD card is inserted properly. If the indicator light
flashes between red and blue and then powers off, the SD card is not inserted
correctly or the SD card may need to be formatted. Please see instructions on
how to format SD here:
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