19
troubleshooting
Problem
Possible cause
Solution
My steam generator
doesn’t heat up.
Your steam generator is not
connected properly.
Check the mains power cord,
plug and wall socket.
Your steam generator is not
switched on.
Press the on/off switch to
switch your steam generator
on.
The temperaure is set to
MIN.
Set the temperature to the
required temperature.
My steam generator
does not produce any
steam.
There is not enough water in
the water tank.
Fill the water tank as
required.
Your steam generator’s
boiler is still heating up.
Wait until the heat indicator
light stops flashing and goes
out.
The selected temperature is
too low for steam ironing.
Set the temperature to MED
or higher.
The water tank is not fitted
correctly.
Check that the water tank is
correctly fitted.
The steam may not be
visible if your steam
generator is set to a high
ironing temperature.
Set your steam generator
to a lower temperature (e.g.
MED) to check if steam is
being produced.
Water droplets come out
of the soleplate.
The selected temperature is
too low for steam ironing.
Set the temperature to MED
or higher.
If you have left your steam
generator for some time
between ironing, steam
left in the steam hose can
cool down and cause water
dropets to form.
This is normal. Hold your iron
over an old cloth and press
the steam trigger until steam
rather than water droplets
come from the soleplate.
My steam generator
occasionally makes a
strange sound.
This is the internal pump
transferring water from the
water tank as required.
This is normal. The pump
active light will illuminate
when the pump is operating.
Dirty water comes out of
the soleplate.
Scale and other impurities
have accumulated inside
the boiler of your steam
generator.
Allow your steam generator
to fully cool down then rinse
the boiler—
see care and
cleaning on page 16
.
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