14
Trouble Shooting
Problem
Possible
reason
Remedy
TOOTHBRUSH
Gums bleed
slightly
1. May happen
in first days
of usage
2. Brush head
3. Brushing
mode
1. Bleeding should stop
after a few days. Should
it persist after 2 weeks,
please consult your
dentist or dental hygien-
ist.
2. Try using the Oral-B
«Sensitive» brush head.
3. Try using the «Sensitive»
mode.
BRUSH HEADS
Oral-B brush
head does
not fit Oral-B
handle
Oral-B brush
head not
compatible with
your handle
Oral-B brush heads that fit
your Oral-B handle do not fit
«Pulsonic», «VitalitySonic»,
«Sonic Complete»,
«CrossAction Power»
APP
Toothbrush
does not
operate
(properly)
with Oral-B
app.
1. Oral-B app is
turned off.
2. Bluetooth is
not activated
on your
smart phone.
3. Radio
transmission
is deacti-
vated.
4. Connection
to Bluetooth
has been
lost.
5. Your smart
phone does
not support
Bluetooth 4.0
(or higher)
1. Turn on Oral-B app.
2. Activate Bluetooth on
your smart phone;
described in its user
manual.
3. Activate the radio trans-
mission by pressing the
on/off (c) for 3 seconds.
4. Briefly turn your tooth-
brush on and off (c) to
re-connect. Keep your
smart phone in close
proximity when using it
with the toothbrush
handle.
5. Your smart phone must
support Bluetooth 4.0
(or higher) in order to
connect to your
toothbrush handle.
Reset to
factory
settings.
Original
functionality
wanted.
Press and hold on/off button
(c) for 10 seconds until all
indicator lights (b, e & f) will
double blink simultaneously.
Note: radio transmission
may be (de)activated while
resetting. After reset radio
transmission is re-activated.
Manufacturing date code:
To determine the year and month of manufacture, refer to the
4-digit production code located on the type plate of charger
and handle. First two digits of the production code refer to the
year of manufacture. Next two digits refer to the month of
manufacture. Example: «1209» – means the product was
manufactured in September of 2012.
O
ra
l-
B
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