25
Trouble Shooting
Problem
Possible reason
Remedy
APP
Handle does
not operate
(properly) with
Oral-B
TM
App.
1. Oral-B
TM
App is closed.
2.
Bluetooth
is not activated on
smartphone.
3.
Bluetooth
is deactivated on han-
dle;
Bluetooth
indicator (7) is
off.
4.
Bluetooth
connection to smart-
phone has been lost.
5. Your smartphone does not sup-
port
Bluetooth
4.0 (or higher)/
Bluetooth
Smart.
6. Handle on plugged-in charger.
7. Outdated Oral-B
TM
App.
1. Launch Oral-B
TM
App.
2. Activate Bluetooth on smart-
phone (described in its user
manual).
3. Activate
Bluetooth
by simultane-
ously pressing on/off (3) and
mode button (4) for 2 seconds
until
Bluetooth
indicator (7)
turns on.
4. Pair handle and smartphone
again via app settings. Keep
your smartphone in close prox-
imity when using it with handle.
5. Your smartphone must support
Bluetooth
4.0 (or higher)/
Bluetooth
Smart in order to pair
handle. Check App Store
(SM)
or
Google PlayTM for compatible
smartphones.
6.
Bluetooth
is deactivated while
handle is placed on plugged-in
charger.
7. Download latest Oral-B
TM
App.
Reset to factory
settings.
Original App functionality wanted.
Press and hold on/off button (3)
for 10 seconds until all indicator
lights double blink simultaneously.
TOOTHBRUSH
Handle is not
operating
(during first
use).
Battery has a very low charge
level; no lights illuminate.
Charge at least for 30 min.
1. Short stutter-
ing sounds/
flashing light
every 30 sec-
onds or after
2 minutes.
2. Handle does
not operate
any timer.
1. «Professional timer» or «
2-Minute timer» activated.
2. Timer has been modified/deac-
tivated via App.
1. Set your timer to 2-Minute timer
(stuttering sounds/flashing light
after 2min); or set your timer to
Professional timer (stuttering
sounds/flashing light every 30
seconds). Follow steps under
«Timer setup».
2. Use App to change timer set-
tings or perform factory reset
(see App Trouble Shootings).
90072346_D701_THAI.indd 25
90072346_D701_THAI.indd 25
24.09.21 11:35
24.09.21 11:35
