Problem Solving, FAQs and Servicing
We, of course, hope you do not have any concerns over the
functioning of your clock, however, below you will see a list of
the most commonly seen issues and how to solve them. There
are also more in-depth answers to FAQs on our website if you
cannot find the answer to your query here.
There’s a problem with the clock hands or
time-keeping
The fragility of the clocks means that the hands are quite
vulnerable to loosening during shipping. This can, on occasion,
mean that they slip slightly over time and may affect their
alignment or time-keeping. Should you have any concerns of
this nature, there is a link on our ‘Contact Us’ page which is the
best place to get in touch to let us know. We can then advise
the best course of action to sort it out for you.
I’ve dropped my clock and it’s broken (or it
just needs a service)
Our friendly workshop team will be happy to accept your clock
back and get it repaired for you (at a fair cost if accidentally
damaged or outside of warranty). Please visit the website and
go to the ‘Contact Us’ page to let us know what’s happened
and we’ll get back in touch with suggestions and/or a plan of
action to help you out.
After a long period of happily working, my
clock has recently struggled to move its
scenery
It is natural to assume this signifies that there is a problem or
a
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