Warranty
The system is sold with a limited warranty of 12 months (Warranty term) by Boxx.TV Ltd
(Manufacturer). Specific advice, repairs and replacement options are available to the
original purchaser in the event the Cobalt system fails to conform to this warranty.
The Manufacturer shall not be responsible for product damages caused by natural
disasters, fire, static discharge, misuse, abuse, neglect, improper handling, unauthorised
repair, alteration or accident.
The Manufacturer shall not be liable for any special, incidental or consequential damages,
even if informed of the possibility thereof in advance. You must inform your place of
purchase within 28 days of detecting a defect in material or workmanship not conforming
to the specifications (see Specifications section of this guide) of the Cobalt system.
During the Warranty term, the Manufacturer will, at its discretion and without extra
charge, as your exclusive remedy, repair or replace the products that do not comply with
this warranty; or failing this, will reimburse the purchase price of the system. This amount
will be based on length of ownership and may be reduced in accordance with general
accounting principles.
How to use your warranty
You must present receipt of purchase or any other proof of purchase bearing the date of
purchase and the product serial number. The Manufacturer reserves the right to refuse
free-of-charge warranty service if the requested documentation cannot be presented or if
the information is incomplete or incompatible with the Reseller’s records. Repair, at the
Manufacturer’s option, includes replacement of boards or parts with new or functionally
equivalent reconditioned parts or boards. The Manufacturer does not warrant the
installation, maintenance or service of the system, parts or accessories.
What is not covered by the warranty?
The warranty is not valid in the following instances;
•
the system has been powered without two antennas connected.
•
defects due to damage, from misuse, tampering, neglect or lack of care and in
case of alterations or repair carried out by unauthorised persons.
•
defects or damage caused by misuse, connection to incompatible sources, accident
or neglect.
•
defect or damage was caused by improper or unauthorised testing, operation,
maintenance, installation, adjustment or any alteration or modification of any kind.
•
the unit has been disassembled or repaired by persons other than the
Manufacturer
•
defect or damage has been caused by moisture, liquid or food spills.
•
all casing and other externally exposed parts that have been scratched or
damaged due to normal customer wear and tear.
•
periodic maintenance and replacement of parts due to normal wear and tear.
•
the system has been packed and transported using standard packing materials.
The Manufacturer recommends non-static materials such as non-static bubble wrap
is used at all times.
Out of warranty repairs
If you request the Manufacturer repair the product at any time after the Warranty term, or
where the warranty does not apply due to the nature of the defect, the Manufacturer may
at its discretion carry out such repairs. This will be subject to you paying the Manufacturer
fees for such repairs that will be agreed prior to commencement of repairs. The
Manufacturer may also refer you to an authorised third party to carry out repairs.
The above is correct at time of printing July 2008
