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TROUBLESHOOTING
PROBLEM
SOLUTION
I get the message “SD Card
The SD card has been formatted in another device and the
Error. Please format SD
Cluster Size is not compatible or the SD card is formatted in
card” on screen.
ExFAT/NTFS. There may also be an error on the card. Use the
Setup option to re-format the SD card from within the Dash Cam.
I get the message “Card
The SD card has become full as there may be too many protected
Full” on screen.
files which will not be deleted to allow for further recording to take
place. Delete unnecessary files or perform a full FORMAT upon
the SD card from within the Dash Cam Setup Menu.
The SD card in my Dash
Use a good quality branded SD card between 8GB and 128GB
Cam cannot be read.
(Class 10) and format the card from within the Setup Menu.
I can't delete files on my SD
Check to see if these files are 'protected', if so please follow
card within the Dash Cam.
instructions to 'un-protect'.
Video files cannot be
The video files are in .MP4 format and may not be compatible
played.
with your PC if suitable playback software is not installed.
Video Image is blurred.
Remove the protective lens film, clean the lens and windshield!
My camera feels warm
It is normal for the camera to feel warm during typical use,
when it is operating.
especially while it is recording high definition video.
Video has no sound.
Ensure that “Record Audio” setting is turned ON within the Video
Menu of the Dash Cam.
Video playback is really
Turn off the Time Lapse Recording, form within the Video Menu.
Quick on PC, not consistent
with the recorded.
Photograph is blurred.
Hold the camera still whilst taking the photo. Please be aware the
photo is taken around 1 second after the shutter noise is heard.
When I press the MENU
This is normal during recording. Stop the recording before
button nothing happens.
pressing the MENU button.
Unresolved issues.
Reset the Dash Cam to the Default Settings within the Setup
Menu and try again.
