TROUBLESHOOTING
3 6
|
E N G
SYMPTOM
SOLUTION
Speaker does not pair
with NFC
Unlock your device and turn on the
Bluetooth
and NFC features.
Tap and hold the NFC touchpoint on the back of your device to
the top of your speaker.
Remove your device from the case.
Make sure a language is selected (see page 20).
Use
Bluetooth
to pair your device (see page 22).
Bose SoundLink
Bluetooth
speakers
do not pair together
manually
Download the Bose Connect app for an additional method for
pairing your Bose speakers (see page 13).
No sound
On your mobile device, turn the
Bluetooth
feature off and then
on. Remove your speaker from the
Bluetooth
list on your device.
Pair your device again.
Increase the volume on your speaker, your device and
music source.
Make sure voice prompts are on. Press the
Bluetooth
button
l
to
hear the connected mobile device. Make sure you are using the
correct device.
Use a different music source.
Pair a different device (see page 24).
If two devices are connected, pause your other device.
No sound from a
cabled device
Power on the device and play music.
Increase the volume on your speaker and device.
Press and release the Input mode button
7
until the Input light
glows white.
Use a different cable.
Connect a different device.
Poor sound quality
Use a different music source.
Pair a different device (see page 24).
If there are two devices connected, disconnect the second device.
Increase the volume on the device.
Check device audio settings.
Poor sound quality from
a cabled device
Increase the volume on your speaker and device.
Use a different cable.
Connect a different device.
Check device audio settings.
