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TROUBLESHOOTING
TRY THESE SOLUTIONS FIRST
If you experience problems with the headphones, try these solutions first:
• Charge the battery (see page 35).
• Power on the headphones (see page 17).
• Check the status lights (see page 37).
• Make sure your mobile device supports
Bluetooth
connections (see page 39).
• Download the Bose Music app and run available software updates.
• Move your device closer to the headphones and away from any interference
or obstructions.
• Increase the volume on the headphones, mobile device, and music app.
• Connect another mobile device (see page 39).
OTHER SOLUTIONS
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact
Bose customer service.
Visit: worldwide.Bose.com/contact
PROBLEM
WHAT TO DO
Headphones don’t connect with
Bluetooth
device
On your device:
• Turn the
Bluetooth
feature off and then on.
• Delete the headphones from the
Bluetooth
list on
your device. Connect again (see page 39).
Visit: worldwide.Bose.com/Support/HP700 to see
how-to videos.
Clear the headphone device list (see page 41).
Connect again.
Reboot the headphones (see page 51).
Headphones don’t respond
during app setup
Make sure you are using the Bose Music app
for setup.
Bose Music app doesn’t work on
mobile device
Make sure your mobile device is compatible with
the Bose Music app and meets minimum system
requirements. For more information, refer to the app
store on your mobile device.
Uninstall the Bose Music app on your mobile device,
then reinstall the app (see page 14).