After-sales service
en
29
Note:
If you cannot rectify the fault yourself by turning the dryer off and on, please
contact our after-sales service.
J
After-sales service
After-sales service
After-sales service
If you cannot rectify the fault yourself
(faults, what to do?), please contact our
after-sales service. We will always find
an appropriate solution to avoid
unnecessary visits by engineers.
The contact information for your nearest
after-sales service can be found here or
in the enclosed after-sales service
directory.
Please provide after-sales service with
the dryer's product number (E-no.) and
production number (FD).
You can find this information on the
inside of the dryer door or on the rear of
the dryer.
Trust the expertise of the
manufacturer.
Contact us. You can therefore be sure
that the repair is carried out by trained
service technicians who carry original
spare parts.
Drying time too long?
■
The fluff filter may be dirty and cause a longer drying time. Clean the fluff
filter.
■
If the air inlet on the dryer is blocked or not freely accessible, this may
increase the drying time. Make sure that the air inlet remains unobstructed.
■
The optimum ambient temperature for drying is between 15 °C and 30 °C.
Outside of this range, the drying time may increase.
■
Insufficient air circulation in the room may increase the drying time.
Ventilate the room.
Display panel goes off
and Start button flashes.
Not a fault. Energy-saving mode is active
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.
Residual water in
the condensate con-
tainer despite the dryer
being connected to
the condensation drain*.
Not a fault. If the condensation drain is installed, residual water remains in
the condensate container due to the dryer's self-cleaning function.
Humidity in the room
increases.
Not a fault. Make sure the room is sufficiently ventilated.
Power cut.
The drying programme is interrupted. Remove the laundry and spread it out,
or restart the programme.
Unusual noises when
drying.
Not a fault. Noises are produced by the automatic cleaning of the heat
exchanger
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.
The dryer feels cold
despite drying.
Not a fault. The dryer can dry efficiently at low temperatures using a heat pump.
Faults
Cause/remedy
* Depending on the model
(1U
)'
