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Troubleshooting

Troubleshooting

Introduction

NOTICE:

Before doing maintenance work or trying to fix

a problem, press the center of the program selector to

switch off the appliance.

If the power supply is interrupted during operation, the

program will not continue when power is restored. When

power is restored, confirm program and selected options

are as desired and then press the Start/Pause button.

WARNING

RISK OF INJURY TO SKIN
The door, the drum and the laundry may be hot.

WARNING

RISK OF ELECTRIC SHOCK! EXPLOSION HAZARD
Repairs or replacement of parts should be carried

out by authorized service providers only.

Before calling Customer Service, check whether you can

rectify the problem yourself by means of the following

table.
If a problem cannot be rectified or a repair is required:

Press the center of the Program Selector to switch off

the appliance.

Disconnect the dryer from the power outlet.

Call Customer Service.

Customer service; Page 4

General Troubleshooting

Often when you encounter a problem it will be something

minor. Before you call Customer Service, consider the

suggestions and instructions below:

NOTICE:

The troubleshooting items listed below can

help resolve minor issues with your dryer quickly and

without the necessity of a service call.

Содержание WTG865H4UC

Страница 1: ...en us Use and Care Manual Installation Instructions Dryer WTG865H4UC ...

Страница 2: ...njoy the superior performance and reliability Please do not hesitate to contact our Customer Service department if you have any questions or comments about your new dryer Thank you for choosing Bosch Visit our website at www bosch home com us USA or www bosch home ca Canada for more information and to view a selection of our products ...

Страница 3: ...gram 25 Indicator of program sequence 26 Selecting a different program 26 Cancel program 26 Program end 26 Removing laundry switching the appliance off 26 Home Connect 27 Calling up the Home Connect menu 27 Connecting your home network to the Home Connect app 27 Activating deactivating Wi Fi 29 Resetting your network settings 29 Updating the software 29 Information on data protection 29 Declaratio...

Страница 4: ... the maintenance and care mentioned in this manual If you have a problem with your dryer please consult the Troubleshooting section of this manual Troubleshooting Page 39 If problems persist and service is necessary please contact our customer service department Do not attempt to repair the appliance yourself Bosch Customer Service 1 800 944 2904 Or by mail BSH Home Appliances Corporation 1901 Mai...

Страница 5: ...ccordingly Keep all documents for future use Safety Definitions SafetyDefinitionsImportant safety information is contained in this manual and on the warning labels located on your dryer Standard symbols and headings are used to identify areas where you should take precautions to avoid injury or property damage Please take a moment to become familiar with each of these symbols and what they mean be...

Страница 6: ...st not be placed in the dryer These items may contain some flammable substance s even after washing which may smoke or catch fire by itself Do not place items exposed to cooking oils in your dryer Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire Do not use heat to dry articles containing foam rubber may be labeled latex foam or simila...

Страница 7: ...bility of the parents or legal guardians to ensure they are instructed in safe practices by qualified persons Keep all laundry aids including detergents bleach fabric softeners etc out of the reach of children Keep pets away from the appliance WARNING PROPOSITION 65 WARNING This product may contain a chemical known to the State of California which can cause cancer or reproductive harm Therefore th...

Страница 8: ...sumption as it is ENERGY STAR certified Bosch dryers feature advanced operation philosophy customized drying programs and a solid touch and feel making them a user friendly household assistant Bosch load sensing feature controls power consumption for each cycle based on the amount and type of laundry This automatic feature optimizes energy efficiency Environmentally friendly use of your dryer Your...

Страница 9: ...ating The recommended ambient temperatures between 59 86 F 15 30 C are for optimum drying times outside of this range drying times may be longer The installation surface floor must be level and structurally sound Using a bubble level and the height adjustable feet installed on the appliance level the appliance side to side and front to back Appliance dimensions Length of power cord and drain hose ...

Страница 10: ...sure washer transportation bolts have been removed and washer does not vibrate excessively For shortest drying times keep closet door open while dryer is operating NOTICE When closet doors are closed louvered areas only allow minimal drying results expect long drying times Closet Stand alone shown or Side by Side Label Dimension U S Inches Metric cm A Both Sides 0 6 1 5 B Top 6 3 16 C Rear 2 5 6 2...

Страница 11: ...le If front of the appliance is covered ventilation openings must be installed Minimum opening dimensions A 28 in 71 1 cm B 23 8 in 60 5 cm C 34 5 in 87 6 cm E F are minimum area sizes E 63 sq in 404 sq cm F 63 sq in 404 sq cm G H actual spacing dimensions for min open area sizes G 3 in 7 6 cm H 14 in 35 6 cm ...

Страница 12: ...ortant Safety Instructions supplied with the Power Adapter 9 CAUTION The appliance is heavy Do not lift it by yourself use additional help and care when lifting and positioning If in doubt have the appliance installed by an authorized service provider Take care to not damage the appliance Do not hold on to protruding parts e g door when lifting Do not push against the appliance door glass due to r...

Страница 13: ...D RISK OF INJURY OR DEATH DO THE FOLLOWING After unplugging the old appliance remove the electric power cord and dispose of properly Remove the door or permanently disable the door lock to prevent children from being locked inside Parts provided with your dryer Back side of the dryer Dryer drum contents A literature pack is shipped in the dryer drum Be sure to remove this item before using the dry...

Страница 14: ...lets one each for your current Bosch Dryer and Washer to plug into Power Adapter item number WTZPA20UC Tip Your Bosch dryer comes with the Power Adapter included in the drum The accessory number is given here only if it is lost or damaged and a replacement is needed Accessories can be purchased from Customer Service or your local dealer Customer service Page 4 Installation step by step and check l...

Страница 15: ...ink Basin or Floor drain If using the elbow supplied on the hose re position elbow closer to the drain end of hose and fasten with the plastic ties as shown in picture C Secure hose and or elbow as shown below Sink D or floor E NOTICE Examples shown are for reference only Not all fittings connectors nuts brackets ties etc are supplied to accommodate every application Maximum height of drain is 39 ...

Страница 16: ...o a 4 prong circuit 2 Use an existing individual 240V 15A minimum branch circuit having a NEMA 6 15R outlet or choose to have one installed 9 WARNING TO REDUCE RISK OF FIRE OR ELECTRIC SHOCK Do not reuse this Power Adapter with a new purchase of a Dryer The old Power Adapter must be discarded with the old Dryer A new Power Adapter must be used when a new Dryer is installed ALL ELECTRICAL CONNECTIO...

Страница 17: ...ound fault circuit breaker is used ensure it has this symbol z Only this symbol can assure compliance with all current regulations SAVE THESE INSTRUCTIONS Leveling the dryer Importance of leveling the dryer It is important that your dryer is level and that all four dryer feet press with equal pressure against the floor This will help assure the quietest most vibration free use of your dryer To adj...

Страница 18: ...f the appliance If the dryer does not work press the center of the Program Selector to switch off the appliance Look in the Troubleshooting section of this user manual for hints in solving the problem Preparing to transport the dryer step by step 1 Press the center of the Program Selector to switch off the appliance 2 Pull out power supply plug 3 Place any accessories in the drum 4 Close the door ...

Страница 19: ...J RWWRQV DV DUH 0L HG DEULFV HOLFDWHV 6LON RRO 5LQVH 6SLQ UDLQ 6WDUW 5HORDG 4QFFE3HUIHFW DP3HUIHFW 6WDLQV 6SLQ LQLVKHG Q KLOG RFN VHF 7HPSHUDWXUH Programs 0 Program Selector Center is pressed to power the appliance ON or OFF and dial turns in both directions to select a program 8 Display Panel with Buttons ...

Страница 20: ...sed if Child lock is not activated indicator lamp blinking option settings can be changed Ready state door closed cycle can be started cycle is paused press to restart A H Select Finish in End of program Finish in time after h hours e g ñ œ Press Finish in M and N at once for approximately 3 seconds to activate or deactivate Child Lock 3 sec E P Select Level Adjust OFF no LED symbol shown 1 2 3 X ...

Страница 21: ...me depending on the size of load type of and mixture of fabrics and initial moisture content of the load Pause Shown when Start Pause button is pressed on control panel Pause is activated from App or door is opened during the drying cycle If you remove heated items from the dryer it is recommended to spread them out allowing the heat to dissipate NOTICE If the door remains closed the drum may begi...

Страница 22: ...rsons read the IMPORTANT SAFETY INSTRUCTIONS and OPERATING INSTRUCTIONS before operating this appliance Your new dryer 3 Control panel display area program selector 0 Drum with interior light depending on model The interior light activates after the door is opened and after the program starts it switches off automatically 8 Open the door Close the door ...

Страница 23: ...he drum 4 Check the dryer for visible damage If damage found contact your dealer 5 Wipe the inside of the drum with a damp cloth 6 Check heating system Check heating system Page 18 7 If the dryer does not work press the center of the Program Selector to switch off the dryer Look in the Troubleshooting section of the operating instructions for support Troubleshooting Page 39 Temporary disconnection...

Страница 24: ...d for adding additional drying time if necessary The Time programs are Hand Wash Wool Air Fluff Time Dry and Quick 40 Selecting optional program settings By selecting optional program settings you can adjust the drying process to better suit the items you are drying The optional program settings can be selected and deselected depending if the setting is allowed not all settings are allowed for all...

Страница 25: ...ts the laundry should be sorted according to type of laundry and desired degree of drying Sorting the laundry Page 31 Program selection table Page 32 Level Adjust Page 33 Starting the program 1 Switch on the appliance Rotate program selector to the desired program Select the program which corresponds to the laundry in the dryer from Program selection table Program selection table Page 32 The Start...

Страница 26: ...ocess 3 Press Start Pause The new drying cycle starts from the beginning Cancel program If required you can cancel the selected program 1 Press Start Pause 2 Press the center of the Program Selector to switch off the appliance Program end appears in the display area and the Start Pause button indicator lamp is off After the program end press the center of Program Selector to switch off the applian...

Страница 27: ...ustments made directly on the appliance itself Calling up the Home Connect menu In the Home Connect menu you can create and view network connections reset network settings activate deactivate Wi Fi and find other Home Connect functions 1 Switch the appliance on 2 Press and hold Remote Start for at least 3 seconds ž appears in the display You are now in the Home Connect menu Note Briefly press Remo...

Страница 28: ...the last steps in the Home Connect app to connect your appliance If the appliance has connected to your home network successfully Ÿ è and appear in the display and light up continuously Note If you are not able to establish a connection check whether your appliance is within range of your home network Try connecting manually again Connecting to the Home Connect app If your appliance is connected t...

Страница 29: ...to your home network and to the Home Connect app Updating the software You can update the Home Connect software on your appliance As soon as a new software update is available a message appears in the display š Install the update directly via the message in the display or manually as follows Ensure that you are in the Home Connect menu Calling up the Home Connect menu Page 27 1 Set the program to ...

Страница 30: ...eparation distance should be maintained from device to user FCC COMPLIANCE STATEMENT 9 CAUTION Changes or modifications not expressly approved could void your authority to use this equipment This device complies with Part 15 of the FCC Rules Operation to the following two conditions This device may not cause harmful interference and this device must accept any interference received including inter...

Страница 31: ...tems such as socks and handkerchiefs and underwired bras together with large items of laundry or in a laundry bag Do not over dry easy care laundry risk of wrinkling Allow laundry to finish drying in the air Do not iron laundry immediately after drying Place the laundry in a pile for a short while Residual moisture will then be distributed uniformly Knitted fabrics e g T shirts jerseys often shrin...

Страница 32: ...ll load Garments with down feather fillings pillows and blankets but not quilts Only dry one article at a time Quick Dry Auto 1 4 load Laundry made of synthetic fibers cotton or blended fabrics for example that needs to be dried quickly 5 Air Fluff 1 3 load All type of fabrics For freshing up or airing out of garments that have been worn for a short period of time 5 Time Dry 1 3 load Multi layered...

Страница 33: ...in N or M button until the desired time is displayed e g 8 h Press the Start Pause button to start the dryer NOTICE The cycle duration is included in the set Finish in time Here is an example of 1hr 30min cycle time and an 8 h Finish in time 8 h is displayed until Energy saving mode activates and counts down approximately 6hr 30min until the drying cycle begins at 1hr 30min then the cycle duration...

Страница 34: ...e notification signals that indicate that a program has ended for example and audible button signals by turning the program selector to the following positions 2 0 Audible notification signal volume selectable values quiet ƒ medium loud very loud 3 8 Audible button signal volume selectable values off quiet ƒ medium loud very loud 1 Turn the program selector to the required position 2 Use the Finis...

Страница 35: ...g with a soft cloth and soapy water only Wipe the drum door seal and inside of the door with a damp cloth only NOTICE Do not clean with a water jet Remove detergent and cleaning agent residue immediately During drying water may occasionally accumulate between the window and the seal This does not affect the proper operation of your dryer Cleaning the lint filter area 9 WARNING FIRE HAZARD Follow t...

Страница 36: ...o switch off the appliance 9 CAUTION The inside of the door heats up during the drying process The drum the door and the laundry may be hot 2 Open the door 3 Pull out filter Remove the lint from the lint filter opening and area below Ensure that no lint falls into opening below 4 Open the filter 5 Remove lint run hand over filter NOTICE Severely dirty or clogged lint filter should be rinsed under ...

Страница 37: ... locking levers towards each other 5 Pull out the Condenser cap 6 Remove the Condenser NOTICE Do not damage the Condenser Clean with warm water only Do not use hard or sharp edged objects 7 Rinse the Condenser and the cap on all sides with a jet of water to completely remove all of the lint and fluff 8 Remove all lint and fluff from the seals on the dryer and Condenser 9 Allow the cap and the Cond...

Страница 38: ...ean the moisture sensors once a month Maintenance of drain hose If DR indicator lights up check the drain hose for kinks restrictions or blockage NOTICE If DR indicator still lights up after the above steps are taken you should contact Customer Service Replacing fuses in the Power Adapter step by step Fuses are a required safety device intended to last for the life of the product In the unlikely e...

Страница 39: ...rs or replacement of parts should be carried out by authorized service providers only Before calling Customer Service check whether you can rectify the problem yourself by means of the following table If a problem cannot be rectified or a repair is required 1 Press the center of the Program Selector to switch off the appliance 2 Disconnect the dryer from the power outlet 3 Call Customer Service Cu...

Страница 40: ...art Pause button to reset the displayed indication and then press Start Pause button again to reset the appliance if necessary Condenser dirty Clean Condenser Cleaning the Condenser Page 37 Press the Start Pause button to reset the displayed indication and then press Start Pause button again to reset the appliance if necessary DR indicator lights up Water has not drained completely Drain hose is b...

Страница 41: ... is too wet Spin laundry at higher speed in the washing machine before drying Switch off the dryer and then turn it on again Drying time too long Lint filter and or Condenser is dirty Clean lint filter Cleaning the lint filter Page 36 and or Condenser Cleaning the Condenser Page 37 Insufficient supply of ambient air for cooling Air inlet possibly blocked Ensure that cool ambient room air can freel...

Страница 42: ...annot be established Check whether your home network is available or try to connect to your home network again Home Connect is not working You can find solutions to problems with Home Con nect at www home connect com The use of the Home Connect functionality depends on the availability of the Home Connect Services in your country Check here www home connect com to see if the Home Connect services ...

Страница 43: ...floor As Is or B stock appliances SCOPE OF EXTENDED LIMITED WARRANTY Bosch will repair or replace free of charge any printed circuit boards drive motor or component part of the drive motor that proves defective under conditions of normal home use during the first seven hundred thirty 730 days from the date of the orginal purchase labor charges excluded Repair Replace as Your Exclusive Remedy Durin...

Страница 44: ...rial numbers have been altered defected or removed service visits to teach you how to use the Product or visits where there is nothing wrong with the Product correction of installation problems you are solely responsible for any structure and setting for the Product including all electrical plumbing or other connecting facilities for proper foundation flooring and for any alterations including wit...

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Страница 48: ...1901 Main Street Suite 600 Irvine CA 92614 1 800 944 2904 www bosch home com 2020 BSH Home Appliances Corporation 9001511697 9001511697 0009 ...

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