11
Malfunction or failure
Greenstar Utility
ErP
– 6 720 821 750 (2018/04)
6
Malfunction or failure
If you believe there is a problem with your central heating or hot
water supply, in the first instance it is advised to carry out the
following basic checks before you contact your installer/
maintenance engineer and report the error and appliance type.
•
Is the electrical power switched on to the appliance?
•
Is the programmer/timer set to ON or in an ON period (if
installed)?
•
Is the room thermostat (if fitted) set too high/low?
•
Is the domestic hot water thermostat set too high/low?
•
Is the cold water main turned on?
•
Sealed heating system:
– Is the static system pressure (when appliance is cold)
between 1 - 1.5 bar?
•
Is there sufficient oil in the oil storage tank?
Details of your installer should be available in the
Commissioning Checklist or can be recorded in the following
section.
Installer/maintenance engineer
Worcester, Bosch Group
The appliance is supported in the UK and Eire by Worcester,
Bosch Group.
Specialist service engineers are available to attend an
appliance breakdown.
•
No charge will be made for parts and/or labour providing:
– The appliance fault is found and the appliance is within
the guarantee period. Reasonable evidence of this
must be supplied on request. i.e. a completed
Commissioning and service record and has been
regularly serviced.
•
A call-out charge will be made where:
– The appliance is outside the guarantee period or has
not been serviced in accordance with the
manufacturers instructions.
– Our Field Service Engineer finds no fault with the
appliance.
– The cause of breakdown is misuse or with other parts of
your plumbing/heating system, or with equipment not
supplied by Worcester, Bosch Group.
In the event of a appliance fault or breakdown please contact
Worcester, Bosch Group appointments team on 0330 123
9339. Your advisor will arrange for an engineer to call with the
minimum of delay; under normal circumstances this will be
from 1 - 3 working days (excluding weekends and bank
holidays) for priority breakdown situations (no hot water and/
or heating).
Installer/maintenance engineer details
Engineer
name:
Company
name:
Company
address:
Telephone:
Email:
Table 6
Invoices for attendance and repair work
carried out on this appliance by any third
party will not be accepted.
No appliance fault is found on over 30% of all
service calls.
▶ In the case of a suspected fault, refer to
the basic checks earlier in this section.
