FAULT OR BREAKDOWN
WORCESTER BOSCH GREENSTAR 12i & 24i SYSTEM
8 716 115 171a (06/2008)
11
This boiler is supported in the UK and by Worcester, Bosch Group.
Specially trained, Worcester, Bosch Group Service Engineers are available to attend a
breakdown occurring on this boiler.
No charge will be made for parts and/or labour providing:
An boiler fault is found and the boiler has been installed within the past 24 months.
Reasonable evidence of this must be supplied on request. i.e. the Benchmark Checklist.
A call-out charge will be made where:
The boiler has been installed for over 24 months.
OR
Evidence cannot be provided that the first year service inspection has been carried
out (i.e. an entry in the Benchmark Checklist).
OR
Our Field Service Engineer finds no fault with the boiler (see
Note
).
OR
The cause of breakdown is misuse or with other parts of your plumbing/heating system, or
with equipment not supplied by Worcester, Bosch Group.
NOTE: NO BOILER FAULT IS FOUND ON OVER 30% OF SERVICE CALL OUTS.
Please read this guide carefully to gain a good understanding of the operation of your
boiler. In the case of a suspected fault, refer to the fault finding section of this guide.
If in doubt contact our Technical Support
In the event of an boiler fault or breakdown please contact our Service Department.
Your service administrator will arrange for an engineer to call with the minimum of delay;
under normal circumstances this will be from 1 - 3 working days (excluding weekends)
for priority breakdown situations (no hot water and/or heating).
Invoices for attendance and repair work carried out on this boiler by any third party will
not be accepted.
FAULT OR BREAKDOWN
MAI
NTE
NANCE
