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Troubleshooting

Fault

Cause

troubleshooting

The spin result is not satis-
factory. The laundry is too
wet/too damp.

▶

Start the

Spin

programme.

Detergent residue on the
damp washing.

Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.

▶

Start the

Rinse

programme.

Detergent residue on the dry
laundry.

Detergents may contain wa-
ter-insoluble substances that
deposit on the laundry.

▶

Brush out the laundry after washing
and drying.

Leakage

Fault

Cause

troubleshooting

Water is leaking out at the
water inlet hose.

Water inlet hose is not cor-
rectly/securely connected.

Connect the water supply hose cor-
rectly. Connecting the water inlet
hose

Tighten the screw connection.

Water is leaking out at the
water outlet hose.

The water outlet hose is
damaged.

▶

Replace the damaged water outlet
hose.

Water outlet hose is not con-
nected correctly.

▶

Connect the water outlet hose cor-
rectly. Water outlet connection
types

Odours

Fault

Cause

troubleshooting

Odours have formed in the
appliance.

Humidity and detergent
residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 47

▶

If you are not using the appliance,
leave the door and detergent
drawer open so that residual water
can evaporate.

Содержание WIW28501GB

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WIW28501GB en User manual and assembly instructions ...

Страница 2: ... an empty washing cycle 36 Laundry 37 Preparing the laundry 37 Sorting laundry 38 Degrees of soiling 38 Care symbols on the care labels 38 Detergents and care products 39 Detergent recommendation 39 Detergent dosage 40 Basic operation 41 Switching on the appliance 41 Setting a programme 41 Adjusting the programme set tings 41 Loading laundry 41 Using a measuring aid for liquid detergent 42 Use the...

Страница 3: ... Fault display Sig nal 53 Malfunctions 55 Noise 58 Problem with results 59 Leakage 60 Odours 60 Emergency release 61 Transportation storage and disposal 61 Removing the appliance 61 Inserting the transit bolts 61 Using the appliance again 62 Disposing of old appliance 62 Customer Service 63 Product number E Nr and pro duction number FD 63 AQUA STOP guarantee 63 Consumption values 65 Technical spec...

Страница 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Страница 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Страница 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Страница 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Страница 8: ... longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WARNI...

Страница 9: ...wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swa...

Страница 10: ...gress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that cont...

Страница 11: ...onnect ing elements such as adapters extensions valves or similar Make sure that the valve hous ing for the water inlet hose does not come into contact with its surroundings and is not subjec ted to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure ...

Страница 12: ... tem peratures and longer wash times and use maximum load capacity Page 30 Energy consumption and water consumption is most efficient Add Page 40 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled...

Страница 13: ...Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance ...

Страница 14: ...ine 2 Accompanying documents 3 Elbow for fixing the water outlet hose 4 Parts for the installation 5 Cover caps Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Страница 15: ...ctory and may therefore contain resid ual water This residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 36 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to...

Страница 16: ...ety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely Keep the transit bolts screws and sleeves in a safe place for future transport Page 61 1 Pull the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover cap...

Страница 17: ... appliance 1 To make it easier to slide in the appliance turn in the appliance s rear feet until the appliance is on the runners 2 Measure the built in niche 3 Lay the power cord as well as the water inlet and water drain hose 4 Slide the appliance in and at the same time pull through the power cord water inlet and water drain hose 5 Connect the water inlet hose Connecting the water inlet hose Pag...

Страница 18: ... any cabinet doors with metal elements in the area of the control panel 1 Hold the cabinet door at the re quired height on the appliance and mark the upper edge of the appli ance on the inside of the door Mark on the top edge of the appli ance at the left hand stop Mark on the top edge of the appli ance at the right hand stop 2 Using the mark for the top edge of the appliance on the inside of the ...

Страница 19: ...right hand stop 3 At the previously marked points use a Forstner 35 mm drill to drill the holes for the hinges At the previously marked points use a 2 mm twist drill to drill holes for the screws 4 Insert the hinges into the holes and screw them in 5 Screw on the counter plates for the magnetic catches ...

Страница 20: ...20 6 Insert the hinges into the appliance 7 Slide in the covering rail and screw it in 8 Put the magnetic catches on the appliance Aligning the cabinet door Vertically aligning the cabinet door Horizontally aligning the cabinet door ...

Страница 21: ...ers for the base panel 2 Measure dimension Z and dimen sion Y 3 Screw the spacers in as per the di mensions 4 Note When inserting the base panel ensure that if the base panel is protruding or the cabinet panel is flush mounted the time Light is not visible Install the base panel ...

Страница 22: ... 1 Connect the water inlet hose to a tap 26 4 mm 3 4 min min 10 mm 17 mm 2 Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the water outlet Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the a...

Страница 23: ...n details of the appli ance can be found under Tech nical data Page 65 2 Check the mains plug is inserted properly Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely 1...

Страница 24: ...en Installation and connection 24 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height ...

Страница 25: ...can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 7 8 9 10 11 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 49 2 Door 3 Detergent drawer Page 26 4 Controls Page 26 5 Water outlet hose Page 22 6 Power cord Page 23 7 Transit bolts Page 16 8 Water inlet hose Page 22 9 Emergency release Pag...

Страница 26: ...age 42 2 Compartment II Detergent for main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 1 2 3 4 1 Programmes Page 30 2 Programme selector Page 41 3 Display...

Страница 27: ...s been set and the remaining number of hours is displayed Buttons Page 29 8 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 29 0 No final spin only draining Rinse Hold no draining 70 Temperature Set temperature in C Buttons Page 29 cold Start Pause Start cancel or pause Lights up The programme is running and can b...

Страница 28: ... Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean pro gramme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 47 Foam detection system The appliance has detected too much foam Error code Fault display Signal Page 53 Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opene...

Страница 29: ...yed Temp C 70 C Adjust the temperature in C Spin Speed 1400 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactivated The laundry remains in the water used for rinsing 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or accidental operation ...

Страница 30: ...fect Water Rinse Plus Spin Speed Rinse Hold Prewash Cottons Wash hard wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate Speed Per fect If Speed Perfect is activated the maximum load capacity is reduced to 5 kg 8 70 1400 Eco 40 60 Wash items made from cotton linen or blended fabrics Suitable for normally soiled i...

Страница 31: ...from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry 4 60 1400 Delicate Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or ...

Страница 32: ... is not spun 1400 Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent 4 40 1200 Down Wash pillows duvets or clothing stuffed with down and fillings with synthetic fibres Wash large items separately Use a detergent that is suitable for down or del icates Use sparingly Do not use fabric softe...

Страница 33: ...e Use washing powder or a detergent containing bleach Halve the amount of detergent to avoid foaming Do not use fabric softener Do not use liquid detergent or detergent that is intended for woollens or delicates Note The drum cleaning indicator will flash to remind you if you have not used a programme at 60 C or higher for a long time 1200 Night Wash Wash items made from cotton linen or syn thetic...

Страница 34: ...t shirts and blouses while they are still dripping wet so that they drip dry Use the Delicate Silk programme to wash shirts and blouses made from silk or delicate fabrics 2 60 800 Sportswear Wash sports and leisure items made from syn thetic fibres microfibre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soile...

Страница 35: ...ogram settings Max temperature C 1 Max spin speed rpm 1 Speed Perfect Water Rinse Plus Spin Speed Rinse Hold Prewash If you wish to reduce the programme duration to 15 minutes activate Speed Perfect The maximum load is reduced to 2 kg 1 Programme setting ...

Страница 36: ...s Makes it easier to insert the ap pliance into the installation re cess 00661827 Taller feet Taller feet for installing the ap pliance under a high worktop WMZ20441 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remov...

Страница 37: ... shows the remaining pro gramme duration and the current programme status on the floor a After the programme has ended the display shows End a The TimeLight is projected onto the floor at the end of the pro gramme 8 Start the first wash cycle or set the programme selector to Off to switch off the appliance Basic operation Page 41 Laundry Laundry Laundry You can wash all items that the man ufacture...

Страница 38: ...you use the appli ance safely To improve washing results and prevent discolouration sort the laundry according to the following criteria before washing Type of fabric and fibre type Whites Colours Wash new coloured items separately the first time you wash them Soiling Page 38 Care symbols on the care la bels Page 38 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are ...

Страница 39: ...t mix different liquid deter gents Do not mix detergent and fabric softener Do not use products which have developed a top layer or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choo...

Страница 40: ...rd your water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness ...

Страница 41: ...e programme set tings Depending on the programme and programme progress you can adjust or activate deactivate the settings Note Overview of all programme set tings Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage...

Страница 42: ...ccessory you must use the measur ing aid 1 Pull out the detergent drawer 2 Press down on the insert and re move the detergent drawer 1 2 3 Insert the measuring aid 4 Insert the detergent drawer Use the measuring aid for li quid detergent To add liquid detergent you can use a measuring aid in the detergent drawer 1 Pull out the detergent drawer 2 Slide the measuring aid forwards ...

Страница 43: ... takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a In each case the TimeLight altern ately shows the remaining pro gramme duration and the current programme status on the floor a After the programme has ended the display shows End a The TimeLight is projected onto the floor at the end of the pro gra...

Страница 44: ...g material damage Page 11 sec tions to ensure that you use the appli ance safely 1 Press Start Reload 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain programme 3 Remove the laundry Resuming the programme when the programme status ...

Страница 45: ...ted unintentionally using the controls Activating the childproof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec ...

Страница 46: ...Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deactivate the reminder to clean the drum timeLight 5 ON OFF Activate or deactivate timeLight optical d...

Страница 47: ...residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a long period clean the drum C...

Страница 48: ...leaning the opening for the deter gent drawer 7 Push in the detergent drawer Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agents that are availa...

Страница 49: ...pli ance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Remove the base panel 5 Slide a receptacle under the open ing 6 Take the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution...

Страница 50: ... drain pump is empty 1 Since water may remain in the drain pump unscrew the pump cap carefully The filter insert in the pump housing may become stuck due to coarse particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be rotated 4 Insert the pump cap and screw it on 90...

Страница 51: ...ins plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Drain programme Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully ...

Страница 52: ... Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The water inlet hose is empty 1 Remove the water...

Страница 53: ...nergy saving mode is act ive Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 49 The water outlet hose is con nected too high In...

Страница 54: ...rvice Page 63 Detergent dosage is too high Immediate measure Mix one table spoon of fabric softener with 0 5 litres of water and pour the mixture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next washing cycle with the same load lights up The temperature is too high Wait until the temperature has dropped Cancel...

Страница 55: ...dproof lock Page 45 Finish in is activated Check whether Finish in is activ ated Buttons Page 29 Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme The door cannot be opened is activated Continue the programme by select ing Spin or Drain and pressing Start Reload Resuming the programme when the programme sta...

Страница 56: ... clothing sportswear or items stuffed with down Reduce the amount of detergent for the next washing cycle with the same load Unapproved extension in stalled on the water drain hose Remove any unapproved exten sions from the water hose Connect ing the appliance Water is not flowing in De tergent is not being dis pensed You have not pressed Start Reload Press Start Reload The filter in the water inf...

Страница 57: ...ernal motor test Not a fault no action required Residual water is present in the compartment Insert in compartment is blocked Cleaning the detergent drawer Page 47 Vibrations and movement of the appliance whilst spin ning Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Re...

Страница 58: ... is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped The unbalanced load detec tion system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the S...

Страница 59: ...and do not dose above this The spin result is not satis factory The laundry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the Spin programme Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose a...

Страница 60: ...g out at the water inlet hose Water inlet hose is not cor rectly securely connected 1 Connect the water supply hose cor rectly Connecting the water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not con nected correctly Connect the water outlet hose cor rectly Water ...

Страница 61: ...storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 52 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining d...

Страница 62: ...hildren can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from th...

Страница 63: ...s from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is free of charge Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will req...

Страница 64: ...ng the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your appliance is fitted with Aqua Stop you can in principle leave your appliance unattended during operation and the tap turned on afterwards The tap only needs to be turned off if you are away from home for a long period e g on holiday for sev...

Страница 65: ...52 Easy Care 40 C 4 0 2 30 0 740 62 0 44 1200 30 Mixed Load 40 C 4 0 1 00 0 590 41 0 41 1400 55 Wool 30 C 2 0 0 45 0 200 40 0 24 800 27 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may deviate from the stated valu...

Страница 66: ... only be replaced by trained specialist staff More information about your model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash...

Страница 67: ......

Страница 68: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001508508 9001508508 ...

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