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Troubleshooting

Fault

Cause and troubleshooting

Detergent residue on
the damp washing.

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 32

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 41

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic
dosage →

Page 36

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 32

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 41

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, reduce the basic
dosage →

Page 36

Insufficient cleaning.

Basic dosage is not correctly adjusted.

▶

If intelligent dosing is activated, adjust the basic
dosage →

Page 36

correctly.

Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.

Check whether the detergent used is suitable.
→

"Detergents and care products", Page 32

Drain the dispenser.
→

"Cleaning the detergent drawer", Page 41

Clean the dispenser.

Refill the dispenser.
→

"Filling the dispensers", Page 35

Unsuitable detergent added to the dispenser of the in-
telligent dosing system.

Содержание WAXH2KI0SN

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAXH2KI0SN en User manual and installation instructions ...

Страница 2: ...https digitalguide bsh group com mat no 9001660897 ...

Страница 3: ...liance 16 4 7 Aligning the appliance 17 4 8 Connecting the appliance to the electricity supply 18 5 Familiarising yourself with your appliance 19 5 1 Appliance 19 5 2 Detergent drawer 20 5 3 Control panel 20 6 Before using for the first time 21 6 1 Starting an empty washing cycle 21 7 Display 22 8 Buttons 25 9 Programmes 27 10 Accessories 31 11 Laundry 31 11 1 Preparing the laundry 31 12 Detergent...

Страница 4: ...Deactivating Wi Fi on the appliance 39 16 6 Resetting the appliance network settings 39 16 7 Remote start 39 16 8 Remote diagnostics 40 16 9 Data protection 40 17 Basic settings 40 18 Cleaning and servicing 40 18 1 Cleaning the drum 40 18 2 Cleaning the detergent drawer 41 18 3 Cleaning the drain pump 42 18 4 Cleaning the intake open ing in the rubber gasket 45 19 Troubleshooting 46 19 1 Emergency...

Страница 5: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 6: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 7: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 8: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 9: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Страница 10: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Страница 11: ...exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance ...

Страница 12: ...splay shows the expected consumption Add detergent based on the laun dry s degree of soiling a For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower...

Страница 13: ...nd pro tective covers completely from the appliance Disposing of packaging Page 12 2 Check the appliance for visible damage 3 Open the appliance door Basic operation Page 32 4 Remove any accessories from the drum 5 Close the appliance door 4 2 Contents of package After unpacking all parts check for any damage in transit and complete ness of the delivery ATTENTION If the appliance is operated with ...

Страница 14: ...an angle greater than 40 residual water may leak out of the appliance and cause material damage Tilt the appliance carefully Transport the appliance in an up right position Installation loca tion Requirements Base Secure the appli ance with fixing brackets Page 31 Installation loca tion Requirements Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 m...

Страница 15: ...1 Pull the hoses out of the holders 2 Unscrew and remove all 4 screws for the transit bolts with a WAF 13 wrench 3 Pull the power cable out of the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps ...

Страница 16: ...uts 3 Undo and remove the screws in the horizontal transport strut using a T20 screwdriver 4 Remove the transport strut 4 6 Connecting the appliance Connecting the water inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water 1 Connect the water inlet hose to a tap 26 4 mm 3 4 ...

Страница 17: ...om the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The maximum draining height is 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow 4 7 Aligning the ap...

Страница 18: ... 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 8 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 60 2 Check the mains plug is inserted properly ...

Страница 19: ...pliance here 1 2 4 7 3 5 9 8 8 6 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 20 4 Control panel Page 20 5 Water outlet hose Page 17 6 Transport struts Page 16 7 Power cord Page 18 8 Transit bolts Page 14 9 Water inlet hose Page 16 ...

Страница 20: ...2 Dispenser for fabric softener or detergent 3 Dispenser for detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes 2 Programme selector Page 32 3 Buttons Page 25 4 Display Page 22 ...

Страница 21: ...gramme 3 Close the door 4 Pull out the detergent drawer 5 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the programme a The display shows the remaining pro...

Страница 22: ...g 10h 1 Ready in time Buttons Page 25 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1600 Spin speed Set spin speed in rpm Buttons Page 26 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 25 cold Prewash Programme status Wash Programme status Rinse Programme status Spin Programme status P Pause Programme s...

Страница 23: ...r home network Home Connect Page 37 Energy manager The appliance is connected to the smart energy system energy manager Con necting the appliance to the energy man ager Dispenser for li quid detergent Lights up The intelligent dosing system for liquid detergent is activated Flashes The fill level of the dispenser is below the minimum level Intelligent dosing system Page 35 liquid detergent Dispens...

Страница 24: ...system The appliance has detected too much foam Door The door is unlocked and can be opened Tap No water pressure The water pressure is too low Detergent drawer The detergent drawer has not been pushed in fully E 35 10 1 Error Error code error display signal 1 Example ...

Страница 25: ... soiled laundry i DOS Activate Deactivate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for liquid detergent Press the button for approx 3 seconds to set the basic dosage Intelligent dosing system Page 35 i DOS Activate Deactivate Dispenser con tents Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for f...

Страница 26: ... sek Child Lock 3 sec Activate Deactivate Childproof lock Page 34 Spin Speed Reduction Multiple selection Basic settings Prewash Activate Deactivate Activate or deactivate prewash e g for washing heavily soiled laundry Note If the intelligent dosing system is activated the detergent will be dis pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated ...

Страница 27: ...washed together The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The tempe...

Страница 28: ... setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1600 rpm Spin Drain Spin and drain the water If you only want to drain the water activate 0 The laundry is not spun Programme setting Max 1600 rpm Hygiene Plus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requi...

Страница 29: ...s ad apted Note The temperature and spin speed cannot be adjusted in this programme and are set automatic ally The maximum temperature is 30 C The maximum spin speed is 1000 rpm 3 5 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non...

Страница 30: ... synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 activated ...

Страница 31: ...d the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstring...

Страница 32: ...em operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 13 Press The switch on process takes a few seconds a An audible function tes...

Страница 33: ...ntil the programme ends set the Ready in time first Press a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows 0 13 7 Soaking laundry Note No additional detergent is re quired The washing solution is then used for wa...

Страница 34: ... ual water can evaporate 14 Childproof lock Secure your appliance against being operated unintentionally using the controls 14 1 Activating the childproof lock Press and hold the two 3 sek buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement T...

Страница 35: ...ent and care product Page 33 Activate the intelligent dosing sys tem once the programme has ended Buttons Page 25 Buttons Page 25 Requirements The laundry is prepared Preparing the laundry Page 31 The laundry is sorted Sorting laun dry The laundry is placed in the appli ance Loading laundry Page 32 The programme is set Setting a programme Page 32 The intelligent dosing system is ac tivated Buttons...

Страница 36: ...into the compartment for manual dosing Adding detergent and care product Page 33 6 Push in the detergent drawer 7 Adjust the basic dosage Page 36 15 3 Dispenser contents Notes If you change the contents of the dispenser the basic dosage for this dispenser is reset If you use both dispensers for li quid detergent you must select a dispenser which is to be used dur ing washing Adjusting the dispense...

Страница 37: ...sup plied by Home Connect Please also follow the instructions in the Home Connect app Notes Please note the safety precautions in this instruction manual and make sure that they are also ob served when operating the appli ance via the Home Connect app Safety Page 5 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance us...

Страница 38: ...omeConnect 4 Call up the Wi Fi settings on the mobile device Connect the mobile device to the HomeConnect Wi Fi network and enter the Wi Fi password key HomeConnect a Your mobile device connects to the appliance The connection pro cess may take up to 60 seconds 5 Open the Home Connect app on your mobile device and carry out the steps in the app 6 In the Home Connect app enter the network name SSID...

Страница 39: ... shows OFF a Wi Fi is deactivated Note The connection is automatically re established when the Wi Fi is switched back on 16 6 Resetting the appliance network settings 1 Press and hold for at least 3 seconds 2 Set the programme to position 5 a The display shows rES 3 Press a The display shows YES 4 Press a The network settings are reset a If End is shown on the display the network settings are rese...

Страница 40: ...lled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time Note Please note that the Home Connect...

Страница 41: ... clean the detergent dispenser ATTENTION The pump unit contains electrical components Electrical components may be damaged if they come into contact with liquids Do not clean the pump unit in the dishwasher and do not immerse it in water Protect the electrical connection on the rear against water deter gent and fabric softener residue 1 Switch off the appliance Switching off the appliance Page 34 ...

Страница 42: ...r cover and pump unit and reinsert them 10 Clean the housing of the detergent drawer in the appliance 11 Push in the detergent drawer 18 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply ...

Страница 43: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Страница 44: ...se particles of dirt Loosen the dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that both impellers can turn 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the p...

Страница 45: ...4 Cleaning the intake opening in the rubber gasket Regularly check the intake opening in the rubber gasket for any block ages and clean the intake opening 1 Open the appliance door 2 Remove any blockages from the intake opening Note Do not use any sharp or poin ted objects ...

Страница 46: ... any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose at a max...

Страница 47: ...leaning the intake opening in the rubber gas ket Page 45 E 10 00 10 20 The pump for the intelligent dosing system is blocked 1 Switch off the appliance 2 Clean the pump unit Cleaning the detergent drawer Page 41 3 If this display appears again call customer service Customer Service Page 58 Note You can start the washing programme if you de activate the intelligent dosing system and dose manu ally ...

Страница 48: ... the mix ture into the compartment for manual dosing not for outdoor clothing sportswear or items stuffed with down If intelligent dosing is activated reduce the basic dosage Page 36 If you dose manually reduce the amount of deter gent for the next washing cycle with the same load lights up The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 33 Water le...

Страница 49: ...ker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the door 2 Press to start the programme Childproof lock is activated Deactivating the childproof lock Page 34 is activated Check whether is activated Buttons Page 25 Laundry is caught in the door...

Страница 50: ...lect a suitable programme for draining Programmes Page 27 Power failure Open the door using the emergency release Emergency release Page 57 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is bloc...

Страница 51: ...ion Water is not flowing in Detergent is not being dispensed You have not pressed Press The filter in the water inflow is blocked Clean the water inflow filter The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeat...

Страница 52: ...re not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Drum rotates water does not flow in Load detection is active Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water an...

Страница 53: ... the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Longer whirring noise before the start of the wash cycle or fabric softening Intelligent dosing system dispe...

Страница 54: ... the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of ...

Страница 55: ...ispenser of the in telligent dosing system 1 Check whether the detergent used is suitable Detergents and care products Page 32 2 Drain the dispenser Cleaning the detergent drawer Page 41 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 35 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 36 Insufficient cleaning Basic dos...

Страница 56: ...etwork Connecting the appliance to a WLAN home net work Wi Fi with WPS function Page 37 Connecting the appliance to a WLAN home net work Wi Fi without WPS function Page 38 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connect ing the water inlet hose 2 Tighten the screw connection Water is leaking out at ...

Страница 57: ...he appliance Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 42 6 Detach the hoses 7 Empty the dispensers 20 2 Inserting the transit bolts Secur...

Страница 58: ...roughout the EU 21 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Страница 59: ...must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fitt...

Страница 60: ... 3 00 0 279 32 0 25 1600 44 00 Cotton 20 C 10 0 3 23 0 530 94 0 24 1600 43 00 Cotton 40 C 10 0 3 19 1 420 97 0 45 1600 43 00 Cotton 60 C 10 0 3 18 2 060 92 0 61 1600 45 00 Cotton 40 C 10 0 3 59 1 450 102 0 43 1600 43 00 Easy Care 40 C 4 0 2 30 0 760 56 0 49 1200 30 00 Mix 40 C 4 0 1 05 0 640 42 0 44 1400 50 00 Wool Hand wash 30 C 2 0 0 37 0 171 41 0 23 800 23 00 1 Due to the influence of water pre...

Страница 61: ...llow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 24 Declaration of Con formity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality con forms to th...

Страница 62: ... Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Страница 63: ......

Страница 64: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001659155 9001659155 011005 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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