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Troubleshooting

Troubleshooting

Emergency door lock release

In the event of a power interruption the program will

continue running when the power supply has been

restored.
If the washer door must be opened and the normal door

unlock procedures do not work, the emergency door

lock release rod can be actuated to open the door.

WARNING

RISK OF SCALDING
To avoid risk of scalding, allow water to cool down

prior to activating the emergency door lock release.

The drum may be full of hot water which could

cause burn injury.

WARNING

RISK OF INJURY
You may injure your hands if you reach into the

drum while it is turning.

Do not

reach into the drum when it is turning. Wait

until the drum has stopped turning.

CAUTION

WATER DAMAGE AND BURN INJURY
Any escaping water may cause water damage and

burns.
Do not open the washing machine door if water can

be seen through the glass.

Press the center of Program Selector to switch off the

appliance. Any running program will then be

cancelled. Disconnect the power plug.

Allow the water in the drum to cool off.

Allow the washer drum to come to a stand still (no

longer spinning).

Before opening the washer door, perform the drain

procedure included in the pump maintenance section.

Cleaning the drain pump; Page 38

Loosen screws and remove the protective foil.

The washing machine door can then be opened.
Pull the emergency release downwards with a tool and

release.

The door can now be opened.

General Troubleshooting

If you encounter a problem, consider the suggestions

and instructions below before you call Customer Service.

WARNING

ELECTRIC SHOCK HAZARD
To avoid risk of electric shock, repairs should be

carried out by an authorized service provider.

If repairs are necessary and you cannot eliminate the

fault with the aid of the table below, follow these steps:

Press the center of Program Selector to switch off the

appliance.

Disconnect the appliance from the power outlet.

Turn off the water taps.

Call Customer Service.

Customer Service; Page 5

NOTICE:

The troubleshooting items listed below can

help resolve minor issues with your washer quickly and

without the necessity of a service call.

Содержание WAW285H1UC

Страница 1: ...en us Use and Care Manual Installation Instructions Washer WAW285H1UC ...

Страница 2: ...enjoy the superior performance and reliability Please do not hesitate to contact our Customer Service department if you have any questions or comments with your new washer Thank you for choosing Bosch Visit our website at www bosch home com us USA or www bosch home ca CANADA for more information and to view a selection of our products ...

Страница 3: ...tives compartments 24 Starting the program 25 Selecting a different program 25 Pausing Adding a garment to the cycle 25 Cancel program 25 Program end 25 Removing laundry switching the appliance off 26 Home Connect 27 Calling up the Home Connect menu 27 Connecting your home network to the Home Connect app 27 Activating deactivating Wi Fi 28 Resetting your network settings 29 Updating the software 2...

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Страница 5: ...al without notification Customer Service Your washer does not require any special care other than the maintenance and care mentioned in this manual If you have a problem with your washer please consult Troubleshooting Page 40 If problems persist and service becomes necessary contact your dealer installer or an authorized service provider Do not attempt to repair the appliance yourself Bosch Custom...

Страница 6: ...in accordance with all regulatory requirements if in doubt have the appliance installed by a specialist familiar with these requirements Before using the appliance read the use and installation instructions and all other information included with the appliance and act accordingly Keep all documents for future use Safety Definitions SafetyDefinitionsImportant safety information is contained in this...

Страница 7: ...o the appliance if the wash drum is moving Do not tamper with the controls Do not repair or replace any part of the appliance or attempt any service unless specifically recommended in these user maintenance instructions Do not use replacement parts that have not been recommended by the manufacturer e g parts made by using a 3D printer Always unplug the washing machine from the power supply before ...

Страница 8: ...lize all child lock safety features of your appliance and be sure to turn the appliance Off when not in use Appliances are not intended for use by children however when children become old enough to operate the appliance it is the responsibility of the parents or legal guardians to ensure they are instructed in safe practices by qualified persons Keep all laundry aids including detergents bleach f...

Страница 9: ...ures Load adjust matches the water and power consumption to each program according to the amount of laundry sensed in the drum and the type of fabric The load adjust function runs automatically to keep energy and water consumption as low as possible The water level sensor ensures the water level is correct for the laundry and the program selected The automatic unbalanced load detection system spin...

Страница 10: ... 33 2 in 33 8 in 85 cm 86 cm d side clearance door open 180 15 8 in 40 cm e depth door open 90 42 5 in 108 cm Weight approximate gross 164 lbs 77 2 kg height of appliance depends on the extension of the height adjustable appliance feet To left of washer To right of washer U S Metric U S Metric Electric power cord 40 in 102 cm 57 in 145 cm Water supply hoses 43 in 109 cm 28 in 71 cm Drain Hose 19 i...

Страница 11: ...covered ventilation openings must be installed Vent spacing actual not minimum dimensions G 37 in 94 cm H 26 in 66 cm J 3 in 7 6 cm K 29 in 73 cm Minimum opening dimensions A 28 in 71 1 cm B 23 8 in 60 5 cm C 34 5 in 87 6 cm E F are minimum area sizes E 63 sq in 404 sq cm F 63 sq in 404 sq cm G H actual spacing dimensions for min open area sizes G 3 in 7 6 cm H 14 in 35 6 cm ...

Страница 12: ...hat must be followed If in doubt have the appliance installed by an authorized service provider Hidden surfaces may have sharp edges During service wear gloves and use caution when reaching inside the washer housing These installation instructions are intended for use by qualified installers In addition to these instructions the installation must comply with for the United States National Electric...

Страница 13: ...NOTICE If any parts are missing please notify your dealer immediately Set up on a pedestal with drawer Pedestal item number WMZ20490 or replacement WMZPW20W Mount washer on the pedestal according to the instructions in the pedestal installation kit Power cord with plug 0 Literature pack contents User manual Covers 8 Drain hose Elbow to form the hose to fit the drain pipe H Hot water AquaShield hos...

Страница 14: ...PPLIANCE OR INJURY POSSIBLE The machine is secured for transport with transport bolts REMOVE ALL TRANSPORT BOLTS BEFORE OPERATING WASHER Washer will vibrate and could cause damage if transport bolts are not removed before use Washer will be much noisier during spin cycles if transport bolts are not removed Save the transport bolts If a pedestal was purchased with the washer it must be installed fi...

Страница 15: ...ized service provider Connect your washer to the wall faucets using the included AquaShield water supply hose Observe each of the following Only use the new water supply hose shipped with your washer Never use old used hoses The water supply hoses must not be kinked bent or pinched causing hose damage or restricting water flow The water supply pressure must be between 14 5 to 145 psi 1 10 bar with...

Страница 16: ...Service to purchase a replacement Water drain hose connection NOTICES Do not reuse an old drain hose Only use the drain hose and parts included with your washer Do not kink or modify the water drain hose Height of drain point Height difference between the floor and drainage point max 39 in 100 cm Types of drainage hookups Standpipe Attach the drain hose to the elbow included with your washer Posit...

Страница 17: ...in a corner of a room 2 If the floor is uneven or unlevel adjust the washer feet as required to level the washer Do not place anything under the washer feet to help level the washer 3 Extend the washer feet no more than is necessary The more the feet are extended the more vibration the washer will experience Start with the washer feet turned all the way in and adjust each foot as necessary 4 Use a...

Страница 18: ...uitable for the voltage specification shown on the washer rating plate located inside the washer door immediately below the drum opening Purchase information Page 5 See below for connection specifications and fuse breaker requirements The wiring for the electrical outlet circuit must be sufficient to meet the appliance requirements Use of a Ground Fault Circuit Interrupter GFCI is recommended Prot...

Страница 19: ...ing as the bushing is slid into place The open part of the bushing slot should be facing the direction shown to allow the assembly to slide fully into place 3 When the bolt is in place screw it in until the bolt threads engage the drum Double check and ensure bolts are screwed into threaded holes and not into cracks or crevices Repeat the process for all 4 transport bolt assemblies before tighteni...

Страница 20: ...w your appliance GettingtoknowyourapplianceControl panel Programs 0 Program Selector Center is pressed to power the appliance ON or OFF and dial turns in both directions to select a program 8 Display Panel with Buttons ...

Страница 21: ...le running can be paused if Child lock is not activated indicator lamp blinking option settings can be changed Ready state door closed cycle can be started cycle is paused press to restart A P Select Finish in End of program Finish in time after h hours e g ñ œ Press Finish in M and N at once for approximately 3 seconds to activate or deac tivate Child lock 3 sec E X Select Spin Speed High Medium ...

Страница 22: ...iance is trying to connect to your home network or broadcasting Home Connect hot spot Lit Wi Fi is on and the appliance is connected to your home network Information on energy and water consumption X Water consumption display þ Energy consumption display Washing cycle status sequence Prewash N Wash O Rinse 0 Spin e g Expected program duration in hours and minutes Pause Shown when Start Pause butto...

Страница 23: ...he cycle to finish Using program selector to choose a wash program NOTICE If the Child lock is activated you must deactivate it before you can select a program Child lock 3 sec Page 36 Use the program selector to select the desired wash program The dial turns in both directions and when a cycle is selected its time duration appears in the display The related preset options temperature spin speed e...

Страница 24: ...gent or laundry care products rinse the eyes or skin thoroughly In case of accidental ingestion consult a doctor Pour the detergent and laundry care product into the appropriate chambers 1 Open the detergent dispenser tray 2 Add detergent or additive Avoid overfilling the compartment to prevent early dispensing 3 Close the detergent dispenser tray completely before starting the wash cycle Tip DO N...

Страница 25: ...ave inadvertently started the wrong program you can change this as follows 1 Press Start Pause 2 Select another program 3 Press Start Pause The new cycle starts from the beginning Pausing Adding a garment to the cycle Pausing the wash cycle can be useful for several purposes e g for soaking Soaking Page 34 Press Start Pause The indicator lamp A is blinking Wash load will soak in water until contin...

Страница 26: ...oad Remove any remaining items from the drum and rubber gasket Leave the front door and detergent drawer open so that any remaining water can dry Always wait for the end of the cycle before switching off the appliance otherwise the appliance may still be locked If locked switch the appliance on and wait until it unlocks If the display panel switches off and the Start Pause button indicator is blin...

Страница 27: ... connections reset network settings activate deactivate Wi Fi and find other Home Connect functions 1 Switch the appliance on 2 Press and hold Remote Start for at least 3 seconds ž appears in the display You are now in the Home Connect menu Note Briefly press Remote Start to exit the Home Connect menu Connecting your home network to the Home Connect app Connect your appliance to the home network a...

Страница 28: ...ome Connect app and are logged in 1 Set the program to position 3 connect to app appears in the display 2 Press Start Pause The appliance now attempts to connect to the Home Connect app 3 Once your appliance is displayed in the app carry out the last steps in the Home Connect app Note If you were not able to establish a connection check whether your mobile device is within range of your home netwo...

Страница 29: ...ion of your domestic appliance Status of any previous resetting to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use these Home Connect functions for the first time Note Home Connect functions can be used only in conjunction with the Home Connect app Information on data protection can be accessed in the Home Connect app...

Страница 30: ...s into a mesh bag prior to washing When washing laundry to be tumble dried use the correct amount of detergent and textile care products as specified in the manufacturer s instructions Some detergents and textile care products starch or softeners may contain chemicals that may become deposited on the moisture sensors negatively affecting their function and the drying result Sorting the laundry Sor...

Страница 31: ...grease oils blood red wine and grass can be used For more stubborn and set in stains the below methods can be of help Removing stains Remove pretreat stains as soon as possible after they have occurred Dab with a soapy solution Do not rub Select an appropriate wash cycle and wash the item Several washing cycles may be required in order to remove stubborn or dried in stains Oils and grease normal b...

Страница 32: ...m Cotton Cold Extra Hot Detergent for colors without bleach or optical brighteners Suitable for colored laundry made from linen or cotton Program Cotton Cold Hot Detergent for colors delicates without optical brighteners Suitable for colored laundry made from easy care and synthetic fabrics Program Permanent Press Cold Hot Detergent for delicates Suitable for delicate fine fabrics silk or viscose ...

Страница 33: ...nse with more water for especially sen sitive skin Hand Wash Wool 1 4 load Hot Warm Cold Medium Low No Spin Hand and machine washable wool wool blend fabrics Especially gentle washing cycle to avoid shrinkage Long cycle pauses clothing rests in suds and water Bulky Large Items full load 1 item Extra Hot Hot Warm Cold High Medium Low NOTICE Wash large items separately Use a detergent designed for d...

Страница 34: ...ium Low Easy care fabrics made of cot ton linen synthetic fibers or blended fabrics suitable for lightly soiled laun dry Outdoor Sport 1 4 load Hot Warm Cold Medium Low For sport fabrics made of syn thetic fibers and fleece SpeedPerfect EcoPer fect Rinse Plus Prewash Stains Delicates 1 4 load Hot Warm Cold Medium Low No Spin For delicate washable fabrics e g made of cotton satin syn thetic fibers ...

Страница 35: ...ng program at the dial but before pressing the Start Pause button press the Finish in button until the desired time is displayed e g 8 h Press the Start Pause button to start the washer NOTICE The cycle duration is included in the set Finish in time Here is an example of a 1hr 30min cycle time and an 8 h Finish in time 8 h is displayed until the Energy saving mode activates and counts down approxi...

Страница 36: ... following positions 2 0 Audible notification signal volume selectable values off quiet ƒ medium loud very loud 3 8 Audible button signal volume selectable values off quiet ƒ medium loud very loud 1 Turn the program selector to the required position 2 Use the Finish in N or M button to set the volume you require off very loud Switching the automatic switch off function on off If the appliance is n...

Страница 37: ...eral deposits or small amounts of rust caused by metal objects left in the drum NOTICE Descaling agents contain acids which may attack parts of the washing machine and may discolor the laundry Cleaning the detergent dispenser tray If there is a buildup of residual detergent or additives or if the softener compartment is not rinsed out well enough it may be helpful to clean the dispenser 1 Open the...

Страница 38: ...ol down prior to actuating the emergency door lock release You are responsible for ensuring all safety precautions are followed when draining water from washer and or manually opening the washer door It may be necessary to clean the washer drain pump if the washer fails to drain The washer pump can become blocked by loose debris a good reason to check the drum and remove any visible debris or lint...

Страница 39: ...terior of the pump housing removing any debris or foreign objects Check to be sure the impeller wheel at the back of the pump housing can now turn freely Remove any lint debris or detergent residue from the threads of the pump cover and the pump cover housing Replace the pump cover by screwing tightly into position Handle must be vertical 7 Reinstall the protective film over the pump access using ...

Страница 40: ...e cancelled Disconnect the power plug 2 Allow the water in the drum to cool off 3 Allow the washer drum to come to a stand still no longer spinning 4 Before opening the washer door perform the drain procedure included in the pump maintenance section Cleaning the drain pump Page 38 5 Loosen screws and remove the protective foil 6 The washing machine door can then be opened Pull the emergency releas...

Страница 41: ...arge and small wash items easier to distribute in the drum Excess suds Ådisplays at end of cycle Use less detergent Washer does not start Start Pause indicator light does not flash Power cord end not inserted or not inserted correctly Insert power cord end correctly A fuse is blown or breaker is tripped Replace fuse or reset breaker For replacing the fuses in the supplied Power Adapter refer to th...

Страница 42: ...hen do not use softener to reduce the foam To prevent use less detergent for future wash loads Repeated spinning The Unbalanced Load Detection system is attempting to balance the load through repeated spin cycles To prevent always load the washer with a mixture of large and small wash items easier to distribute in the drum No spin took place laundry is still wet Load size too small Add more laundr...

Страница 43: ...r tap Supply hose for cold water kinked or pinched closed Eliminate the cause replace the hose if damaged Strainer in water supply hose clogged Clean the water inlet strainer Cleaning the water inlet strainers Page 37 Cold water pressure too low Eliminate the cause Ålights up Too much detergent used or non HE detergent used Use less detergent for future loads Only use HE deter gents The Drum Clean...

Страница 44: ...tock appliances SCOPE OF EXTENDED LIMITED WARRANTY Bosch will repair or replace free of charge any printed circuit boards drive motor or component part of the drive motor that proves defective under conditions of normal home use during the first seven hundred thirty 730 days from the date of the original purchase labor charges excluded Repair Replace as Your Exclusive Remedy During this warranty p...

Страница 45: ...rs have been altered defaced or removed service visits to teach you how to use the Product or visits where there is nothing wrong with the Product correction of installation problems you are solely responsible for any structure and setting for the Product including all electrical plumbing or other connecting facilities for proper foundation flooring and for any alterations including without limita...

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Страница 48: ...1901 Main Street Suite 600 Irvine CA 92614 1 800 944 2904 www bosch home com 2020 BSH Home Appliances Corporation 9001523224 9001523224 0003 ...

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