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Troubleshooting

 en

39

Fault

Cause and troubleshooting

"E:30 / -80"

Remove any unapproved extensions from the water
hose. 
→ 

"Connecting the appliance", Page 14

The pump cap is not fully screwed in.

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.

"E:36 / -25 / -26"

Drain pump is blocked.

→ 

"Cleaning the drain pump", Page 34

.

"E:60 / -2B"

The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.

Redistribute the laundry in the drum.

Note: 

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

"E:30 / -10" and/or 

⁠ The water pressure is low.

No remedial action possible.
The filter in the water inflow is blocked.

Clean the water inflow filter.

The tap is turned off.

Turn on the tap.

The water inlet hose is kinked or jammed.

Ensure that the water inlet hose is not kinked or
jammed.

Water level measurement system is defective.

Note: 

With the error message, the appliance starts a

draining process.

1.

First wait approx. 5 minutes until the drain process
ends.

2.

To reset the error message, switch the appliance
off.

3.

Switch the appliance back on.

4.

If the error message is displayed again, call cus-
tomer service. 
→ 

"Customer Service", Page 48

"E:35 / -10"

There is water in the base trough.

Turn off the water tap.

Call the after-sales service. 
→ 

"Customer Service", Page 48

Содержание WAN24292BY

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24292BY en User manual and installation instructions ...

Страница 2: ... electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 23 10 Accessories 27 11 Laundry 27 11 1 Preparing the laundry 27 12 Detergents and care products 28 13 Basic operation 28 13 1 Switching on the applianc...

Страница 3: ...drum 33 16 2 Cleaning the detergent drawer 33 16 3 Cleaning the drain pump 34 17 Troubleshooting 38 17 1 Emergency release 47 18 Transportation storage and disposal 47 18 1 Removing the appliance 47 18 2 Inserting the transit bolts 47 18 3 Using the appliance again 47 18 4 Disposing of old appliance 48 19 Customer Service 48 19 1 Product number E Nr and production number FD 48 19 2 AQUA STOP guara...

Страница 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Страница 5: ...rnal switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insul...

Страница 6: ...manufacturers and with varying depths and widths in a washer dryer stack Do not install a washer dryer stack on a platform the appli ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applia...

Страница 7: ...age 48 An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this...

Страница 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Страница 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Страница 10: ...exten sions valves or similar Make sure that the valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance ...

Страница 11: ...i cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a Th...

Страница 12: ...ate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 27 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cycle The delivery consists of the following Washing machine Accompa...

Страница 13: ...ch is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Against a wall Do not trap the hoses and power cord between the wall and the ap pliance 4 4 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance N...

Страница 14: ...inlet hose WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not immerse the electrical AquaStop valve in water 1 Connect the water inlet hose to a tap 26 4 mm 3 4 2 Open the water tap carefully and check that the connection points are tight Water outlet connection types This information is intended to help you to connect this appliance to the wat...

Страница 15: ... 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 27 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 27 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise directio...

Страница 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 50 2 Check the mains plug is inserted pro...

Страница 17: ...ur and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 34 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 14 6 Power cord Page 16 7 Transit bolts Page 13 8 Water inlet hose Page 14 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the pr...

Страница 18: ...e 29 2 Dispenser II detergent for the main wash 3 Compartment Fabric softener 4 Compartment I Detergent for prewash 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 23 2 Programme selector Page 28 3 Display Page 20 4 Buttons ...

Страница 19: ... 4 Pour approx 1 litre of tap water into compartment II 5 Pour washing powder into com partment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the programme a The display shows the remaining programme dura...

Страница 20: ...tes 10h 1 Ready in time Buttons Page 22 8 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The p...

Страница 21: ...e Plus Wash with more water and a rinse cycle is activated Buttons Page 22 SpeedPerfect Short wash activated Buttons Page 22 Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 33 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unl...

Страница 22: ...the programme has started the programme duration is displayed Temp 90 Adjust the temperature Set temperature in C Spin 1200 Adjust the spin speed or activate Rinse Hold Set spin speed in rpm If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the rins ing water 3 sec Activate Deactivate Childproof lock Page 31 Prewash Ac...

Страница 23: ...formance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be adjusted in th...

Страница 24: ...800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1200 rpm Spin Drain Spin and drain the water If you only want to drain the water activate 0 The laundry is not spun Programme setting Max 1200 rpm Hygiene Plus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requirements Note Once the ...

Страница 25: ...xcessive foaming remove air from laundry items by rolling them up before you wash them Programme setting Max 60 C Max 1200 rpm 1 5 Jeans Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Drum Clean Cleaning and caring for the drum Use this progr...

Страница 26: ... at 60 C or higher for a long time Super Quick 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 SpeedPerfect activa...

Страница 27: ...ure liquid deter gent 00637516 Platform Install the appliance at a raised height so that it can be easily loaded and unloaded WMZPW20W 11 Laundry 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be foreh...

Страница 28: ...ents in the appliance operation 13 Basic operation operation 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Turn the programme selector to a programme 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 23 2 If required adjust the programme settings Adjustin...

Страница 29: ... detergent drawer 13 7 Starting the programme Requirement A programme is set Setting a programme Page 28 Press Start Reload a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows the programme duration or the Ready in time a After the programme has ended the display shows End 13 8 Changing the activated Ready in time I...

Страница 30: ...Reload 13 11 Cancelling the pro gramme 1 Press Start Reload 2 Open the appliance door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high start the Spin programme or se lect a suitable programme for draining Programmes Page 23 3 Remove the laundry Unloading the laundry Page...

Страница 31: ...he two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power failure 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the pro...

Страница 32: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Страница 33: ...y Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least...

Страница 34: ... into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 ...

Страница 35: ...ut of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Страница 36: ...he dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the pump cap mus...

Страница 37: ...traight into the outlet in the next wash run a suitable programme for draining after you have emptied the drain pump 1 Open the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 23 ...

Страница 38: ...saving mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 34 The water outlet hose is connected too high Install the...

Страница 39: ... items of laundry distribute themselves better during the spin cycle E 30 10 and or The water pressure is low No remedial action possible The filter in the water inflow is blocked Clean the water inflow filter The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Note With ...

Страница 40: ...programme All other error codes Malfunction Call the after sales service Customer Service Page 48 E 30 20 Solenoid valve defective Call the after sales service Customer Service Page 48 Detergent dosage is too high Reduce the amount of detergent for the next wash ing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is...

Страница 41: ...he programme when the programme status is Rinse Hold Page 30 The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 30 Water level is too high Select a suitable programme for draining Programmes Page 23 Power failure Open the door using the emergency release Emergency release Page 47 The water is not drain ing Drain pipe or water outlet hose is blocked Cle...

Страница 42: ...the pump cap is screwed in all the way into the appliance The handle on the pump cap must be in a vertical position Water is not flowing in Detergent is not being dispensed You have not pressed Start Reload Press Start Reload The filter in the water inflow is blocked Clean the water inflow filter The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water i...

Страница 43: ...quired Residual water is present in the com partment Insert in compartment is blocked Cleaning the detergent drawer Page 33 Vibrations and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts...

Страница 44: ...b uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Align...

Страница 45: ...outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the dr...

Страница 46: ... The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 14 Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 33 If you are not using the appliance leave the door and detergent drawer ope...

Страница 47: ...Removing the appliance 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 34 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance for transporta tion using transit bolts in order to pre vent damage 1 Use a screwdriver to remove the 4 cover caps Keep the cover caps 2 Instal...

Страница 48: ...ances as applicable throughout the EU 19 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Страница 49: ...antee is valid for the service life of the appliance A claim can only be made under the guarantee if the appliance has been correctly installed and con nected with Aqua Stop according to our instructions this also in cludes correctly fitting the Aqua Stop extension genuine access ory Our guarantee does not cover defective supply lines or fittings up to the Aqua Stop connection on the tap If your a...

Страница 50: ...0 24 1200 57 00 Cottons 40 C 8 0 3 23 1 200 88 0 44 1200 57 00 Cottons 60 C 8 0 3 23 1 550 88 0 59 1200 57 00 Cottons 40 C Pre wash 8 0 3 53 1 250 98 0 44 1200 57 00 Easy Care 40 C 4 0 2 28 0 820 63 0 44 1200 35 00 Quick Mix 40 C 4 0 1 03 0 630 45 0 42 1200 55 00 Wool 30 C 2 0 0 40 0 220 44 0 27 800 30 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature ...

Страница 51: ...of the wa ter outlet hose 150 cm Length of the power cord 160 cm You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ...

Страница 52: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001738657 9001738657 020810 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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