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Troubleshooting

en

45

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.

Error code / Fault display / Signal

Fault

Cause

troubleshooting

The display goes out and

Start / Reload

flashes.

Energy-saving mode is act-
ive

▶

Press any button.

a

The symbol lights up again.

"E:36 / -10"

Drain pipe or water outlet
hose is blocked.

▶

Clean the drain pipe and the water
outlet hose.

Drain pipe or water drain
hose is caught or jammed.

▶

Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.

Drain pump is blocked.

▶

"Cleaning the drain pump",

The water outlet hose is con-
nected too high.

▶

Install the water outlet hose at a
maximum height of 1 metre.

"Technical specifications",

"E:36 / -25 / -26"

Drain pump is blocked.

▶

"Cleaning the drain pump",

"E:60 / -2B"

The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.

▶

Redistribute the laundry in the
drum.

Note:

Where possible, mix large and

small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.

⁠

The water pressure is low.

No remedial action possible.

The filters in the water inflow
are blocked.

▶

"Clean the filters in the water in-
flow"

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Содержание WAN24165BY

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24165BY en User manual and assembly instructions ...

Страница 2: ...9 Preparing the laundry 29 Sorting laundry 30 Degrees of soiling 30 Care symbols on the care labels 30 Detergents and care products 31 Detergent recommendation 31 Detergent dosage 32 Basic operation 32 Switching on the appliance 32 Setting a programme 32 Adjusting the programme set tings 33 Loading laundry 33 Using a measuring aid for liquid detergent 33 Adding detergent and care product 34 Starti...

Страница 3: ...45 Malfunctions 46 Noise 49 Problem with results 49 Leakage 50 Odours 51 Emergency release 52 Transportation storage and disposal 52 Removing the appliance 52 Inserting the transit bolts 52 Using the appliance again 53 Disposing of old appliance 53 Customer Service 54 Product number E Nr and pro duction number FD 54 Consumption values 55 Technical specifications 55 ...

Страница 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Страница 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Страница 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Страница 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Страница 8: ... longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WARNI...

Страница 9: ...wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of chemical burns If the detergent drawer is opened detergent and care products may spray out from the appliance Contact with eyes or skin may cause irritation Rinse eyes and or skin thoroughly with clean water if they come into contact with detergents or care products If accidentally swa...

Страница 10: ...gress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that cont...

Страница 11: ... elements such as adapters extensions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 100 kPa 1 bar and max...

Страница 12: ...umption and water consumption is most efficient Add Page 32 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry At low temperatures the appliance consumes less energy For light to normal so...

Страница 13: ...find out where and how best to install your appliance here You will also learn how to connect the ap pliance to the water and power sup ply Unpacking the appliance 1 Remove any packaging and pro tective covers completely from the appliance 2 Check the appliance for visible damage 3 ATTENTION Objects remaining in the drum that are not designed for operation with the appliance may cause material dam...

Страница 14: ...ashing machine 2 Accompanying documents 3 Water inlet hose 4 Cover caps Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely ...

Страница 15: ... carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 28 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is required Only install the ap pliance under neath a ...

Страница 16: ...l the hoses out of the holders 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Страница 17: ...ns to ensure that you use the appli ance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Drainage into a si phon Secure the connec tion point with a 24 40 mm hose clamp Drainage into a wash basin Fix and secure the wa ter outlet hose with an elbow P...

Страница 18: ...al damage Page 11 sec tions to ensure that you use the appli ance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so h...

Страница 19: ...urself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 39 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 17 7 Transit bolts Page 15 ...

Страница 20: ... Water softener Bleach Stain remover 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 24 2 Programme selector Page 32 3 Display Page 21 4 Buttons ...

Страница 21: ...een set and the remaining number of hours is displayed Buttons Page 23 8 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be c...

Страница 22: ...childproof lock Page 36 Prewash Prewash is activated Buttons Page 23 SpeedPerfect Short wash activated Buttons Page 23 Door Lights up The door is locked and cannot be opened Flashes The door is not closed properly Off The door is unlocked and can be opened Tap No water pressure Error code Fault display Signal Page 45 The water pressure is too low E 60 2B 1 Error Error code error display signal Err...

Страница 23: ...d The programme duration is already included in the set number of hours Once the programme has started the pro gramme duration is displayed Temp 90 C Adjust the temperature in C Spin 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the washing cycle and the spin cycle is de activated The laundry remains in the water used for rinsing 3 sec Acti...

Страница 24: ...rd wearing items made from cotton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate Speed Perfect If Speed Perfect is activated the max imum load capacity is reduced to 5 kg 8 90 1200 Cotton Intensive Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To save energy the actual washing temperat ure m...

Страница 25: ...Quick Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1200 Delicates Silk Wash delicate washable items made from silk vis cose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 40 800 Wolle Wool Hand or machine washable ...

Страница 26: ...ide out before washing Use liquid detergent 4 40 1200 Night Wash Mix Wash items made from cotton linen or synthetic or blended fabrics Suitable for quiet washing at night The audible signal at the end of the programme is deactivated and a reduced final spin speed set by default 4 60 1200 AllergyPlus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers an...

Страница 27: ...y Use the Delicates Silk programme to wash shirts and blouses made from silk or delicate fab rics 2 60 800 Sportswear Wash sports and leisure items made from synthetic fibres microfibre or fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry 2 40 800 Super Quick 15 30 Wash items made from cotton synthetic...

Страница 28: ...nger hose 2 20 m 00353925 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00637516 Before using for the first time Before using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the ...

Страница 29: ... 32 Laundry Laundry Laundry You can wash all items that the man ufacturer has marked as machine washable on the care label and fab rics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the l...

Страница 30: ...e 30 Care symbols on the care la bels Page 30 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shirts shirts or blouses are sweat soaked or have been worn a few times Towels or bedding that has been used fo...

Страница 31: ...congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighteners Heat resistant whi...

Страница 32: ... 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation Basic operation Basi...

Страница 33: ...n the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 24 Requirement Prepare and sort the laundry Laundry Page 29 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum 4 Note Ensure that there is no laun dry trapped i...

Страница 34: ... in time first Press Start Reload a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End Adjusting the Ready in time before the programme starts You can readjust the selected Ready in time before the programme star...

Страница 35: ...ns to ensure that you use the appli ance safely 1 Press Start Reload 2 Open the door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Rinse programme If the water level is high Start the Spin or Drain pro gramme 3 Remove the laundry Resuming the programme when the programme status is Rinse Hold 1 Set the Spin or ...

Страница 36: ...wo 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the programme currently running is not cancelled the ...

Страница 37: ...tings on your appliance Basic setting Programme pos ition Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Changing the basic settings 1 Set the programme selector to po sition 1 ...

Страница 38: ... clean and hy gienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not be...

Страница 39: ...y damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use t...

Страница 40: ... holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Страница 41: ...vertical position 5 Insert the maintenance flap and lock it into place 1 1 2 6 Close the maintenance flap Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Drain pro gramme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Start the Dr...

Страница 42: ...e water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect the appliance s mains plug from the power supply Cleaning the filter on the tap Note Please read the information in the Safety Page 4 and Prevent ing material damage Page 11 sec tions to ensure that you use th...

Страница 43: ...e 4 and Prevent ing material damage Page 11 sec tions to ensure that you use the appli ance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 42 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks ...

Страница 44: ...en Cleaning and servicing 44 2 1 ...

Страница 45: ...ny button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 The water outlet hose is con nected too high Install the water outlet hose at a max...

Страница 46: ...start the programme All other error codes Malfunction Call the after sales service Customer Service Page 54 Malfunctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in...

Страница 47: ...gency release Page 52 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 39 is activated Continue the programme by select ing Spin or Drain and press ing Star...

Страница 48: ...g the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a ...

Страница 49: ...ligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rattling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 39 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal ...

Страница 50: ...s in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain wa ter insoluble substances that deposit on the laundry Brush out the laun...

Страница 51: ...hooting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 38 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 52: ...ation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 42 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the...

Страница 53: ... appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power co...

Страница 54: ...ary or accessory parts that were not genuine parts and then resulted in a defect Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of...

Страница 55: ...asy Care 40 C 4 0 2 29 0 770 63 0 43 1200 30 Quick Mix 40 C 4 0 1 00 0 620 44 0 41 1200 60 Wolle 30 C 2 0 0 41 0 220 40 0 22 800 25 1 Due to the influence of water pressure hardness and inlet temperature ambient temperature type amount and soiling of laundry detergent used fluctuations in the power supply and the se lected additional functions the actual values may deviate from the stated values 2...

Страница 56: ...our model can be found online at https en ergylabel bsh group com1 This web address is linked to the official EU EPREL product database At the time of printing its web address had not yet been published Please then fol low the instructions on searching for models The model identifier is made up of the characters before the slash in the product number E Nr on the rating plate Alternatively you can ...

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Страница 60: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001543896 9001543896 ...

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