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Troubleshooting

Fault

Cause and troubleshooting

⁠

The water pressure is low.

No remedial action possible.
The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow →

Page 45

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or

jammed.

⁠ lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 37

Water level is too high.

▶

Start the

Drain

programme.

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

Start / Reload

to start the programme.

⁠ flashes.

Door is not closed.

Close the door.

Press

Start / Reload

to start the programme.

All other error codes.

Malfunction

▶

Call the after-sales service.

→

"Customer Service", Page 57

The appliance is not

working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker is faulty.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other

appliances are working.

The programme does

not start.

You have not pressed

Start / Reload

▶

Press

Start / Reload

Door is not closed.

Close the door.

Press

Start / Reload

to start the programme.

Childproof lock is activated.

Содержание WAN24121AU

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN24121AU en User manual and installa tion instructions ...

Страница 2: ...r 19 5 3 Controls 19 6 Display 20 7 Buttons 22 8 Programmes 24 9 Accessories 30 10 Before using for the first time 30 10 1 Starting an empty washing cycle 30 11 Laundry 31 11 1 Preparing the laundry 31 11 2 Sorting laundry 32 11 3 Degrees of soiling 32 11 4 Care symbols on the care labels 32 12 Detergents and care products 33 12 1 Detergent recommendation 33 12 2 Detergent dosage 34 13 Basic opera...

Страница 3: ...anging the basic set tings 40 16 Cleaning and servicing 40 17 Troubleshooting 47 18 Transportation storage and disposal 55 18 1 Removing the appliance 55 18 2 Inserting the transit bolts 55 18 3 Using the appliance again 56 18 4 Disposing of old appliance 56 19 Customer Service 57 20 Consumption values 58 20 1 Information for test institute 58 21 Technical specifications 59 ...

Страница 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 7: ...isture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appli...

Страница 8: ...he appliance Do not stand on or climb onto the appliance The appliance may tip over if you sit on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of burns When washing...

Страница 9: ...erous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or...

Страница 10: ...valve housing for the water inlet hose does not come into contact with its sur roundings and is not subjected to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Make sure tha...

Страница 11: ...urer Reduce the washing temperature for lightly and normally soiled laundry a At low temperatures the appliance consumes less energy For light to normal soiling lower temperatures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in a tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in...

Страница 12: ...designed for operation with the appliance may cause material damage and damage to the appli ance Remove these objects along with all supplied accessories from the drum before starting the appliance 1 Remove any packaging and pro tective covers completely from the appliance For the environmentally friendly disposal of the packaging materi als observe the information on the topic of Disposing of pac...

Страница 13: ...information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely WARNING Risk of electric shock The appliance contains live parts Touching live parts is dangerous Do not operate the appliance without a cover cap WARNING Risk of injury When using the appliance on a base the appliance may tip over Always secure the feet of the appli ance to...

Страница 14: ... a wooden joist floor Place the appli ance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitchen unit A niche width of 60 cm is re quired Only install the appliance un derneath a continuous worktop that is securely con nected to adja cent cabinets Installation loca tion Requirements On a wall Do not trap the hoses betwe...

Страница 15: ...power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps 4 5 Connecting the appliance Connecting the water inlet hose Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely ...

Страница 16: ...re and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Note Observe the draining heights The draining heights are minimum 60 cm maximum 100 cm Drainage into a siphon Secure the con nection point with a 24 40 mm hose clamp Drainage into a washbasin Fix and secure the water outlet using an elbow Page 30 Drainage into a plastic pipe wit...

Страница 17: ... against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection detai...

Страница 18: ...r appliance 5 1 Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 42 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ...r 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent 5 3 Controls You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 24 2 Programme selector Page 35 3 Display Page 20 4 Buttons ...

Страница 20: ...been set and the remaining number of hours is displayed Buttons Page 22 8 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1200 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be ...

Страница 21: ...ons Page 23 SpeedPerfect Short wash activated Buttons Page 22 Eco Energy saving washing activated Buttons Page 22 Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 40 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and c...

Страница 22: ...ion is extended The washing result is not affected by this Finished in 1 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Temp C 90 C Adjust the temperature in C Spin Speed 1200 Adjust the spin speed or activate Rinse Hold If is selected the water is not drained at the end of the...

Страница 23: ...Buttons en 23 Button Selection Description Rinse Plus Activate Deactivate Activate or deactivate an additional rinse cycle Recommended for particularly sensit ive skin or in regions with very soft water ...

Страница 24: ...temperature C Max spin speed rpm 1 Speed Perfect Eco Speed Perfect Eco Rinse Plus Spin Speed Rinse Hold Cottons Wash hard wearing items made from cotton linen or blended fabrics 8 90 1200 Kidswear Wash hard wearing items made from cotton linen or blended fabrics Suitable for children s clothing Use the Delicates Silk programme to wash items with printing badges or with delicate fabrics 8 90 1200 C...

Страница 25: ...rgent drawer Page 19 Easy Care Wash items made from synthetic or blended fabrics 4 60 1200 Mixed Wash items made from cotton linen or synthetic or blended fabrics Suitable for lightly soiled laundry 4 60 1200 Delicates Silk Wash delicate washable items made from silk viscose and synthetics Use a detergent that is suitable for delicates or silk Note Wash especially delicate items or items with hook...

Страница 26: ...nt the laundry from shrink ing the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1200 Spin Spins and drains the water Do not use fabric softener 1200 Dark Wash Wash dark coloured and colour in tense items made from cotton or easy care fabric e g jeans Turn laundry inside out bef...

Страница 27: ...tems separately Use a detergent that is suitable for down or delicates Use sparingly Do not use fabric softener Note To prevent excessive foaming remove air from laundry items by rolling them up before you wash them 2 60 1200 Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperat ures of ...

Страница 28: ...aming Do not use fabric softener Do not use liquid detergent or deter gent that is intended for woollens or delicates Note The drum cleaning indicator will flash to remind you if you have not used a programme at 60 C or higher for a long time Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic or blended fabrics Note Use the Delicates Silk pro gramme to wash shirts and...

Страница 29: ...fleece Use a detergent that is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry 2 40 800 Super 15 30 Wash items made from cotton syn thetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate The ...

Страница 30: ... Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid deter gent 00637516 Before using for the first time 10 Before using for the first time Before using for the first time Prepare the appliance for use 10 1 Starting an empty wash ing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle with...

Страница 31: ...aining programme duration a After the programme has ended the display shows End 8 Start the first wash cycle or set the programme selector to Off to switch off the appliance Basic operation Page 35 Laundry 11 Laundry Laundry 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the a...

Страница 32: ...the following criteria before washing Type of fabric and fibre type Whites Colours Wash new coloured items separately the first time you wash them Soiling Page 32 Care symbols on the care labels Page 32 11 3 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are vis ible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a ...

Страница 33: ...nstructions for use and dosage can be found on the packaging Notes only use liquid detergents that are self flowing Do not mix different liquid deter gents Do not mix detergent and fabric softener Do not use products that have ex pired or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless ste...

Страница 34: ... Degree of soiling Water hardness You can find out how hard your water is from your local water com pany or measure it yourself using a water hardness tester Water hardness Hardness range Total hardness in mmol l German degrees in dH soft I 0 1 5 0 8 4 medium II 1 5 2 5 8 4 14 hard III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard ...

Страница 35: ... deactivate the settings Note Overview of all programme set tings Requirement A programme has been set Adjust the programme settings The programme settings are not saved permanently for the pro gramme 13 4 Loading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 10 sec tions to ensure that you use the appliance safely To prevent creasing take note ...

Страница 36: ...age Page 10 sec tions to ensure that you use the appliance safely Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and care product Page 33 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer Page 19 3 If required add the care product 4 Push in the ...

Страница 37: ...10 sections to ensure that you use the appliance safely 1 Press Start Reload The appliance is paused and checks whether it is possible to add or remove laundry Take note of the programme status 2 Add or remove laundry 3 Close the door 4 Press Start Reload 13 11 Cancelling the pro gramme Once the programme has started you can cancel it at any time Note Please read the information in the Safety Page...

Страница 38: ...ntentionally using the controls 14 1 Activating the childproof lock Press and hold the two 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 ...

Страница 39: ...s on your appliance Basic setting Programme position Value Description End signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 5 ON OFF Activate or deactivate the re minder to clean the drum ...

Страница 40: ...emove all de tergent residue spray residue or other residues immediately Fresh deposits are easier to re move without leaving any residue Keep the appli ance door and detergent drawer open after use This allows the residual water to dry reducing odours in the ap pliance 16 2 Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a lon...

Страница 41: ...nto place 6 Cleaning the opening for the deter gent drawer 7 Push in the detergent drawer 16 4 Descaling If you add detergent correctly you do not need to descale your appliance If you still wish to use descaler follow the manufacturer s instructions for use ATTENTION The use of unsuitable descaling agents e g for coffee machines may damage the appliance For this appliance only use de scaling agen...

Страница 42: ...ation in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open the maintenance flap 5 Remove the maintenance flap 6 Slide a sufficiently large receptacle under the opening 7 Take the drain hose out of the holder ...

Страница 43: ...ng the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The drain pump is empty Page 42 1 Since water may remain in the drain pump remove the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump c...

Страница 44: ...litre of water into compart ment II 5 Start the Drain programme 16 6 Cleaning the water outlet hose at the siphon If the water outlet hose at the siphon is dirty or the detergent solution is not being pumped out you must clean these 1 Switch off the appliance 2 Disconnect the appliance s mains plug from the power supply 3 Loosen the hose clamp and care fully remove the water outlet hose Residual w...

Страница 45: ...ng the filter on the tap Note Please read the information in the Safety Page 4 and Preventing material damage Page 10 sections to ensure that you use the appliance safely Requirement The water inlet hose is empty 1 Remove the water inlet hose from the tap 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks Cleaning the filter on the appliance Note Please read t...

Страница 46: ...g and servicing 46 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks 2 1 ...

Страница 47: ...e Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 42 The water outlet hose is connected too high Install the water outlet hose a...

Страница 48: ...Remove any trapped laundry 3 Close the door 4 Press Start Reload to start the programme flashes Door is not closed 1 Close the door 2 Press Start Reload to start the programme All other error codes Malfunction Call the after sales service Customer Service Page 57 The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit br...

Страница 49: ...emperature has dropped Cancelling the programme Page 37 Water level is too high Start the Drain programme Power failure Open the door using the emergency release Emergency release Page 55 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain h...

Страница 50: ...the water inlet hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The program...

Страница 51: ...ult no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Hi...

Страница 52: ... during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 42 Slurping rhythmical suction noise The drain pump is act...

Страница 53: ...nly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Unbalance load detection system is using a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the d...

Страница 54: ...t hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water out let connection types Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 40 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 55: ...d disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances 18 1 Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 45 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump...

Страница 56: ... by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will ...

Страница 57: ...ales techni cians using genuine spare parts in cluding after the manufacturer s war ranty has expired Detailed information on the warranty period and terms of warranty in your country is available from our after sales service your retailer or on our website If you contact Customer Service you will require the product number E Nr and the production number FD of your appliance The contact details fo...

Страница 58: ...s 60 8 0 1 200 76 0 2 30 Cottons 90 8 0 1 950 85 0 2 30 Cottons Eco 2 60 8 0 0 848 80 0 3 45 Easy Care 40 4 0 0 850 67 0 2 30 Mixed 40 4 0 0 720 48 0 1 00 Delicates Silk 30 2 0 0 300 38 0 0 45 Wool 30 2 0 0 300 44 0 0 45 1 values determined according to the valid version of IEC60456 2 Programme setting with maximum speed for testing according to AS NZS2040 1 and labelling according to AS NZS2040 2...

Страница 59: ... soon as possible Age of test loads The average age of test load around 10 20 times is recom mended to replic ate normal use Items Instruction Loading proced ure The items are loaded into the drum by circle first then by lay ers according to the table and pic ture below evenly Technical specifications 21 Technical specifica tions Technical specifications Facts and figures for your appliance can be...

Страница 60: ...en Technical specifications 60 Length of the wa ter outlet hose 150 cm Length of the power cord 160 cm 1 Depending on the appliance spe cifications ...

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Страница 64: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001590034 9001590034 ...

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